Client Desirability Analyst at FirstRand Group

Job Description

To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting requirements with a focus on determination of overall client desirability in-line with segment risk appetite

• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Act responsibly with work related resources to contribute to cost containment
• Profile customers to determine business risk
• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend and facilitate meetings as and when required
• Maintain documentation and share information with the team where applicable
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Use appropriate data analysis and information gathering techniques from internal and external sources to profile customers and complete required documentation
• Deliver on contracted performance objectives, work queues of open alerts according to the set procedures and agreed service level agreements
• Analyse and investigate suspicious persons or activities and provide recommendations in line with segment risk appetite to determine if it is viable to conduct business
• Compile quality reports with comprehensive recommendations and customer risk assessments that enable business to make informed decisions
• Produce report summaries and detailed documents on required platforms