Current Vacancies at FirstRand Group

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage  target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Influence, encourage and manage the cost-effective use of systems and facilities
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Operationally manage, monitor, alert and escalate for a number of diverse platforms which include , Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met
• Production environment Support and Automation, for their respective support teams (Technical and Development)
• Support all incidence and problem management when necessary
• Manage own development to increase own competencies
• Facilitate the conversion of knowledge management and ideas into new or improved  processes and services.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation,  achieve efficiencies and increase competencies

You will be an ideal candidate if you:

• Bachelors in Information Systems or Computer Science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA
• 5 - 7 Years of experience

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Job Description

To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

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Job Description

To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

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Job Description

To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting requirements with a focus on determination of overall client desirability in-line with segment risk appetite

• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Act responsibly with work related resources to contribute to cost containment
• Profile customers to determine business risk
• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend and facilitate meetings as and when required
• Maintain documentation and share information with the team where applicable
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Use appropriate data analysis and information gathering techniques from internal and external sources to profile customers and complete required documentation
• Deliver on contracted performance objectives, work queues of open alerts according to the set procedures and agreed service level agreements
• Analyse and investigate suspicious persons or activities and provide recommendations in line with segment risk appetite to determine if it is viable to conduct business
• Compile quality reports with comprehensive recommendations and customer risk assessments that enable business to make informed decisions
• Produce report summaries and detailed documents on required platforms

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Job Description

To deliver exceptional experience and education to Private Wealth or RMBPB clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles

• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
• Participate in planned activities that are appropriate for own development
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Provide appropriate banking and financial solutions across an allocated portfolio of clients
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Deliver internal and external customer service excellence through adherence to quality service standards
• Prevent wastage and identify process improvements to contain and reduce costs
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth

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Job Description

Assume full responsibility and accountability for the regional strategy and growth activities of the Channel To build sustainable key relationships across all channels, product houses and segments

Are you someone who can:

• Manage internal and external stakeholders and grow portfolio with the aim of networking and collaborating to 
• unlock new revenue opportunities
• Implement and execute on new sales capabilities
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets 
• across channels and segments through campaigns, marketing.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives 
• with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements as laid out by the organisation. Ensuring 
• compliance when it comes to policies, systems, process and procedures.
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service 
• options across client base
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the 
• customer journey map
• Review existing processes and capabilities and suggest innovative ideas to improve and streamline processes to 
• drive efficiencies and minimize redundancy
• Monitor sales, customer, system and stakeholder reports and align processes to maximize efficiencies
• Understand competencies and skills required for own and employee's development and performance as well as 
• provide on the job coaching and guidance.

You will be an ideal candidate if you:

• Have a certificate or Diploma, or a relevant degree 
• Have 3 – 5 years’ experience in a similar environment, of which 2-3 years needs to be in a leadership or management 
• role 
• COB Commercial Lines and RE 1 would be preferrable. 

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

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Job Description

To provide financial administration support to the business unit by maintaining accurate records for all financial transactions and managing payments and invoices, if applicable within agreed processes, procedures and timelines

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Adhere to policies and procedures to manage costs.
• Maintain accurate records for all financial transactions of the business unit.
• Manage payments and invoicing within agreed timelines.
• Administer day to day finances of the business unit, working within FNB processes, systems and procedures.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

go to method of application »

Job Description

To provide financial administration support to the business unit by maintaining accurate records for all financial transactions and managing payments and invoices, if applicable within agreed processes, procedures and timelines

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Adhere to policies and procedures to manage costs.
• Maintain accurate records for all financial transactions of the business unit.
• Manage payments and invoicing within agreed timelines.
• Administer day to day finances of the business unit, working within FNB processes, systems and procedures.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs