Claims Technician - Johannesburg at FNB South Africa

Purpose

• To administrate claims on service plans, maintenance plans and warranties

Experience and Qualifications

• Minimum Qualification - Matric and Motor Mechanic Red Seal Qualification
• Experience - 2 to 3 years working experience

Responsibilities

• Claims administration and control
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Document and load all repair quotes onto client policy or contract
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Act responsibly with work related resources to contribute to cost containment
• Continuously assess own performance through seeking timely and clear feedback and request training where appropriate
• Identify and utilise opportunities to assess and improve own performance
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Communicate all claims and queries to customers