Claims Specialist : Technical Trainer JHB (JG7) at Santam Insurance

CAREER OPPORTUNITY

• To plan, deliver and evaluate Technical and Operational training to target audience (Classroom, Practical or on the job training). The main focus of this role is to upskill Motor Assessors in various factors supporting all South Africa regions and Namibia.

KEY RESPONSIBILITIES

• Provide ongoing Technical and Operational training (technical, claims procedure for existing staff and new appointments) as required.
• Ensure compliance to policies and procedures for training processes.
• Provide on the job training/coaching where required.
• Plan, deliver and evaluate training & development solutions to meet individual and business requirements.
• Implement, deliver, and monitor the training and development plan so that agreed annual training plan objectives are met.
• Monitor and evaluate training provision, against agreed standards and defined business measures, to ensure optimum use of training effort and resources.
• Contribute to the development of the Centre’s training plan and support the identification of training needs and success measures, to ensure optimum use of training effort and resources.
• Keep up to date with internal / external training and development initiatives.
• Develop new training material as per the need from operations.
• Point of Entry to address training and development needs per region.
• Perform as consultant with identified role players internal and external (External subject matter expert, Assessors Manager, Team Managers, CRM’s, Personal and Commercial Lines) per region.
• Establish an effective working relationship between first line Operational Management &Training.
• Support function to Primary allocated Claims Specialist as subject matter expert.
• Provide and communicate claims related information to operations regarding issues that have an impact on the settlement of claims.
• Technical evaluations for new Motor Assessor appointments.

QUALIFICATIONS AND EXPERIENCE

• Minimum requirement: N3 / Matric
• Qualified Motor Body Repairer, Mechanic, or 7 years Panel beating experience
• VDQ would be advantageous
• Driver’s License
• Computer Literate (Word, Excel, Power Point and Santam online)
• 5 years previous experience in adjustment services (Motor Assessor)
• Short Term Insurance Policy Knowledge
• Investigative/ Analytical Experience

SKILLS

• Excellent communication skills
• Stakeholder engagement
• Knowledge of repair process on vehicles
• Presentation skills

COMPETENCIES

• Innovative
• Analytical Thinking
• Information Seeking
• Directiveness
• Flexibility
• Initiative