Claims Controller Materials - Midrand at The Coca-Cola Company

• Key purpose is to support the effective management of vendor-owned returnable packaging by implementing controls to ensure optimal credit note recovery, and an accurate depiction of accounts to mitigate risk to the business.

Key Duties & Responsibilities    
Vendor Credit Recovery

• Engage Vendors to resolve outstanding and overdue credit notes and queries.
• Facilitate credit note submissions to Iron Mountain for CoS Accounts Payable to ensure allocation of credit notes to vendors.
• Facilitate the resolution of queries reported by Vendors relating to damage claims, quantity variances and price variances by collaborating with Plant Supply Teams for supporting documentation.
• Ensure that identified credit note gaps or queries are closed.
• Facilitate the resolution of queries raised by CoS Accounts Payable relating to credit notes that do not contain CCBSA Purchase Orders.
• Liaise with Procurement Category Specialists to facilitate the resolution of Contract Price Variance queries and to escalate non-compliance issues from identified Vendors.
• Extract provision calculation data for validation, update provisions calculation and obtain the necessary approvals for the execution thereof.
• Engage the Operations Financial Controller, on a monthly basis, for the posting of provisions journals.
• Ensure compliance to required Risk Analysis and Cost Management (RACM) controls for Inventory Management and Source-to-Pay by identifying gaps and facilitating the closure thereof.

Monitoring and Reporting

• Monitor Vendor adherence to Service Level Agreements (SLAs) and maintain a 7-day turn-around-time for returns and credit note processing.
• Compile a reconciliation report and maintain it by updating it with outstanding and recovered credit notes.
• Integrate and compile credit recovery report to support business decision- making.
• Monitor and report on the percentage of damage claims received from Vendors.
• Coach Plant Supply teams on appropriate handling practices to reduce damages.
• Compile write off requirement on unrecoverable credit notes, due to damage claims or quantity disputes, and obtain necessary approvals.
• Track Key Performance Indicators (KPIs) weekly, including Working Capital, to ensure effective credit recovery.

Skills, Experience & Education    

• A formal qualification related to Finance, Procurement, Logistics and/or Operations Management.
• A minimum of 3 to 5 years’ experience, with at least 3 years in an FMCG environment dealing with materials and/or finished goods.