Change Manager at RMB - Rand Merchant Bank

Job Description

To partner with project teams, business heads and other impacted business users to create and implement any change that is customised according to specific project and Business Unit needs

• Compile a stakeholder list to ensure that all impacted users are identified and updated with all the relevant information required to ensure the projects success
• Ensure that the Business Unit Head and relevant impacted stakeholders are engaged
• Identify and action the necessary activities for stakeholders if they are showing signs of resistance lack of interest or disengagement
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholder requirements are delivered
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts
• Anticipate consequences and adapt problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Obtain feedback to determine how effective the change is in being adopted and if the shift in accountability is occurring into normal business operations
• Inform Human Capital to identify, document and incorporate new or changed requirements into the
• performance management systems
• Measure the success of the Change Management Plan by producing a close-out report including the
• lessons learned feedback from the project team and stakeholders etc., and adjust aspects of plan where applicable
• Define the type of change required who is impacted and how by the business unit project or organisation and understand the business reasons for the change
• Partner with the Project Manager or Programme Manager upfront to understand and identify the change management expectation to address the project success factors, constraints and risks
• Assist the Project or Programme Manager with identifying and communicating the different roles and
• responsibilities for the project team members or business users
• Create and present a change management approach to the Project Manager for approval which would specify at a high level the change management initiatives, plans and timelines required to address the changes impacting the business unit
• Draft a change management plan as prescribed by the business requirements present the plan to the
• relevant stakeholders for buy-in and sign-off, and include the approach for communication, stakeholders and training
• Prepare for resistance management and integrate with the master project plans
• Note the different projects impacting the same business unit to ensure all the changes affecting the same users are fully understood
• Review the relevance of the plan and revisit its appropriateness throughout the project life cycle
• Create and implement a communication plan for both projects and business which will convey facts and concepts related to the project to target specific audiences and relevant stakeholders
• Provide ongoing feedback on the progress of the change plan to the Project Manager and stakeholders to ensure effective communication and alignment at all levels
• Determine the correct communication methodology amd mediums to establish and build rapport to ensure constant engagement regarding the changes with the audience from the start to the end of the project
• Collate information for the preparation of communications to be sent to stakeholders either by the Project or Programme Manager, or Business
• Review the relevance of the plan and revisit its appropriateness throughout the project life cycle
• Compile an impact assessment or survey to understand if the environment, which includes people, processes and technology, is ready for the suggested change, and provide feedback on the outcomes to the relevant stakeholders
• Detail the exact impact of the change on the business units functional areas teams etc which inform the activities required for the change plan and include who the changes impact and how the change will be managed
• Assess the different business units readiness for change to provide a clear view on the risks of non delivery of the project to the relevant stakeholders within the business units
• Consult SMEs or vendors to scope and create a training plan to ensure that the impacted users learn new behaviour or skills required for the project or initiative
• Ensure the trainers are well prepared for the sessions and have a structured agenda
• Compile lists of which impacted users require training and the level of training required
• Compile or quality assure training material, follow up on the printing distribution of material and any updates required
• Ensure training session invites, attendance registers, and logistical set up for the sessions are done
• Draft plans to assist project team members were impacted user involvement is required e.g., User Acceptance Testing, and ensure that communication and training to the users is well coordinated
• Ensure training sessions and activities are executed according to planned timeframes with impacted users
• Review relevance of plan and revisit appropriateness throughout the project life cycle
• Ensure impacted users are knowledgeable about which stakeholder to be contacted when necessary
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

Qualifications and Experience:

• Relevant degree
• 3 to 5 years' experience in similar industry