Car Rental Agents - Cape Town at Ellahi Consulting

Essential requirements – PLEASE DO NOT PURSUE YOUR APPLICATION IF YOU DO NOT MEET THE CRITERIA BELOW

• Matric (matric certificate to be produced)
• Non expired Code 8 driver’s license (must be able to produce a copy)
• SA ID (must be able to produce a copy)
• 2 years working experience in a customer facing role
• Must be sales / target driven
• Computer literacy
• Able to get to work with your own transport or reliable transport in order to be punctual with your shifts
• Able to work shifts, weekends and public holidays (rotational shifts)
• Must wear the uniforms provided  (the company pays 50% and 50% to be paid by the employee over three months

 Key Responsibilities:

• Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process.
• Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.
• Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.
• Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information.
• Problem Resolution:Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.
• Qualifications: Customer Service Skills: Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively.
• Experienced in the industry: A good understanding of rental procedures, vehicle types, and reservation systems.
• Attention to Detail: Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping.
• Computer Proficiency: Familiarity with computer systems, process payments, and generate reports.
• Brand Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills, a highly professional demeanor
• Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.
• Valid Driver's License: A valid driver's license is required for this position.