Call Centre Operator - Cape Town at Truworths

Key Responsibilities

• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Quality of Call Ending

Qualifications and ExperienceQualification/s:

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience is advantageous