Call Center Operator at Komatsu Mining

About the Job

Job Overview

• The position will be based at Wadeville and the incumbent will report to the Supervisor – Call Centre.
• Expediting breakdowns, from start to finish and maintaining the breakdown register.
• Communicating with all business units and sales representatives to resolve customer issues.

Key Job Responsibilities

Job Specification (not totally inclusive)

• Answering of customer calls;
• Expediting breakdowns, from start to finish and maintaining the breakdown register;
• Daily receiving of customer orders on Proxy;
• Creation of sales orders on SAP;
• Daily actioning of customers RFQ’s;
• Creating of service notifications for CEP units on order (inclusive of PNC functions);
• Resolving breakdowns with no stock;
• Communicating with all business units and sales representatives to resolve customer issues.

Qualifications/Requirements

Minimum Skills and experience required

• Grade 12 or equivalent;
• Experience in a customer service call centre environment will be an added advantage;
• SAP proficiency;
• Proficient in MS Office Package: Excel;
• Driver’s license and own reliable transport.

Additional Information

Behavioral Competencies required

• Customer orientated;
• Self-motivated energetic individual;
• Must be willing to work shifts;
• Working without supervision;
• Able to work under pressure focused on accuracy;
• Mindful of continuous cost saving and working accordingly;
• Familiar with the Komatsu Way culture.

Key Performance Behaviors

• Effective Relationships
• Critical Thinking
• Service Orientation
• Drive for Results
• Accountability Culture
• Adaptability
• Business Acumen
• Collaboration
• Communication
• Courageous Authenticity
• Customer Focus
• Emotional Intelligence
• Influence
• Innovation
• Operational Excellence
• Problem Solving
• Results Driven
• Technical / Functional Skills