Business Systems Analyst at Salt South Africa

Job Description:

• To assist with the design/customisation, rollout, documentation, maintenance, support, improvement and decommissioning of systems throughout the business. The role will include:
• Process analysis, design, documentation, and review;
• User support through requirements gathering, change management efforts during rollouts, training, SOP development and assisting helpdesk where necessary; and,
• Working closely with developers to inform system design and build.
• The role will entail working with a diverse range of people across business functions requiring excellent interpersonal and communication skills. The ability to translate people, process and system needs across all levels of the business is vital.

Key Responsibilities:

Existing Systems:

• Examine and evaluate the current systems environment identifying issues or areas for improvement.
• Continuously assess the state of systems for which responsible by setting up automated health KPI’s/ reports and liaising closely with users to identify areas for improvement and issues/ bugs. Collaborate with business stakeholders to ensure that solutions are practical, viable, consistent, and sustainable. Asses the severity/ impact of the issue/ bug or area for improvement and prioritise responses.
• Work closely with developers/ vendors to design solutions for new builds and issues/ bugs and test the solutions thoroughly before go-live.
• Collaborate with the infrastructure team to ensure necessary backups and resources are planned for and available and that no risk is posed to the greater infrastructure environment.
• Manage system updates.

New Systems:

• Drive requirements gathering sessions with all relevant stakeholders to ascertain core business needs and document findings.
• Research available off the shelf system solutions and through a process of benchmarking, fit for purpose and cost analysis, advise on the best option. Investigate the merit in developing an in-house solution as an alternative and advise accordingly.
• Assist vendors/ developers with customisation and design and provide input into the development and installation of the solution. For small scale projects drive design and implementation of the solution.

Background:

• Formal NQF Level 7 qualification (Computer Science, Information Systems, or other relevant field), with a minimum of 2- 3 years’ experience as a business system analyst in one or more of the following areas:
• Information Systems.
• Warehousing Management Systems.
• Enterprise Resource Planning.
• Deep knowledge of Management Information Systems ERP, WMS, CRM, Supply Chain etc.
• Proven experience in developing system and process documentation.
• Proficient in SQL (MSSQL, MYSQL) and familiarity with programming languages (e.g., Visual Basic, C++, C# or Java) advantageous
• Advanced Excel skills (pivot tables, macros, logic formulas).
• Project management skills.
• Experience in a wholesale/factory environment is advantageous