Business Improvement Consultant (12 Months FTC) at Hollard Insurance

• The Business Improvement Consultant plays a critical role in driving process improvement across the Shared Services Portfolio. Reporting to the Service Delivery and Improvement Manager, this position is pivotal in identifying and implementing operational efficiencies, leading automation initiatives, and spearheading service improvement projects. The ideal candidate will be a problem-solver and collaborator, adept at working with cross-functional teams to deliver measurable improvements in business processes and operational effectiveness.

Process Improvement

• Conduct thorough assessments of current business processes and identify areas for improvement
• Develop and implement strategies to optimise operational efficiency and productivity
• Design and implement process improvement initiatives, including workflow redesign, automation, and technology integration
• Monitor and evaluate the effectiveness of implemented improvements and make necessary adjustments
• Stay updated on industry best practices and emerging trends in business process improvement
• Understand the process landscape across the business
• Work closely with business to document end-to-end processes across the business (as-is and to-be)
• Maintain process repository, including version control and process changes/updates

Stakeholder Management

• Engage with stakeholders to define project objectives, scope, and deliverables
• Build relationships and collaborate with key stakeholders across all levels of the organisation to champion continuous improvement initiatives
• Engage with all impacted end users and key stakeholders to ensure successful change management
• Work comfortably with staff at all levels, from front-line workers to the Executive team

Data Analysis & Reporting

• Analyse data and metrics to identify trends, patterns, and opportunities for improvement
• Provide guidance and support to project teams throughout the implementation process

Continuous Improvement

• Apply Lean Management principles and other continuous improvement methodologies to prioritise and projectise improvement opportunities
• Identify and execute various automation opportunities within Shared Services
• Foster a culture of continuous improvement across the organisation
• Look for process, people, and technology improvement opportunities across the Shared Services function

IT Collaboration

• For IT-related initiatives, work with IT teams to prioritise, build, test, and deploy required functionality

Required Knowledge and Experience    

• Min 5 years’ experience in an operational improvement role, preferably from a consulting environment.
• Demonstrated experience in process improvement within the financial services or insurance industry
• Proficiency in process mapping tools and methodologies (e.g. Six Sigma, Lean, BPM)

Technical Skills

• Proficient with MS Office Toolset (Excel, PowerPoint, Word, Visio)
• Experience with Copilot and other AI toolsets preferred
• Knowledge and experience with Continuous Improvement Methodologies (Lean, Theory of Constraints, Six Sigma) preferred
• Proficient in data analysis and process mapping tools
• Strong analytical and problem-solving skills
• Ability to quickly analyse and interpret performance data, identify trends, and establish root causes

Project Management

• Excellent project management and organisational abilities
• Flexibility to adjust to multiple demands and shifting priorities
• Business Acumen
• Good business acumen and ability to negotiate with customers and business partners
• Strong customer orientation and ability to manage customer expectations

Interpersonal Skills

• Strong communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Self-management skills (can organise work, space, time)

Additional Competencies

• Adaptability and resilience in a fast-paced environment
• Ability to influence and lead change across all levels of the organisation

Educational Requirements    

• Bachelor’s degree minimum,
• Honours preferable in Business Administration, Industrial Engineering, Operations Management, or a related field