Branch External Sales and Service Consultant OBR at FNB South Africa

Purpose

• Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.

Experience and qualifications

• Minimum Requirements : FAIS Compliant as prescribed by the Financial Services Board
• Relevant NQF 5 as prescribed by the Financial Services Board
• Regulatory Exam as prescribed by the Financial Services Board
• Preferred (Ideal) Qualification : An appropriate recognised business degree at NQF level 6
• Person must not be an unrehabilitated insolvent

Additional requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• No Referral plan is assigned to this job

Responsibilities

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Conduct myself in an ethical manner at all times.
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do.
• Meet and exceed monthly sales target.
• Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis.
• Use opportunities identified to increase market share.
• Ensure activities support cost containment and reduction.
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.