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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job Purpose
Hearing Expert’s will provide high quality counselling and remote care to the Lexie customers in the United States. They will ensure that customers understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a customer of the Hearing Aid company, the customer will be assisted remotely via video and voice calls, emails and various live chat platforms, with the Junior Hearing Experts troubleshooting issues with hearing aids remotely, providing hearing aid retention through support calls to the customers and the onboarding new customers.
Education
Minimum Requirements:
B. Communication Pathology in Audiology (essential)
M. Communication Pathology in Audiology (desirable)
Experience
Skills And Knowledge
Customer Support 60%
Customer Experience 20%
Continuous Improvement 10%
Quality & Compliance 10%
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