Assistant General Manager - Hermanus at Helderberg Personnel

Minimum Experience and Qualification Required:

• Post matric hotel school qualification would be advantageous
• Minimum 5 years’ experience in a five-star establishment
• Computer literacy – MICROS, Opera Cloud
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency
• Must be motivated, enthusiastic, and energetic
• Must be a team player, with a positive attitude
• Must be able to work shifts
• Own transport preferable

 Key Performance Objectives:

• Assist the General Manager in the day-to-day operations
• Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Proven leadership abilities
• Provide training, coaching, and mentoring to all staff and HOD's
• Receive and resolve or assist the General Manager in resolving guest complaints and service recovery process
• Select or assist in the selection of hotel staff
• Review employee performance and conduct personnel actions such as disciplinary actions and terminations
• Adhere to company procedures and regulations as well as standard operating procedures.
• Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards
• Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures
• All other as assigned by the General Manager or Management