Agent: Call Centre at Capitec Bank

Purpose Statement

• To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.

Experience

Minimum:

• 1yr+ service call centre experience
• How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
• Client service principles and practices

Ideal:

• Banking environment experience 
• Conflict management know-how
• Basic technology know–how and understanding
• Telephonic and online communication tools and methods

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• FAIS accredited as Key Individual and approved by FSCA

Knowledge

Minimum:

• 1yr+ service call centre experience
• How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
• Client service principles and practices

Ideal:

• Banking environment experience 
• Conflict management know-how
• Basic technology know–how and understanding
• Telephonic and online communication tools and methods

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Attention to Detail
• Analytical Skills