Africa Talent by Deloitte - AT Executive Assistant Team Lead at Deloitte

Job Description
Main purpose of the role:

• We are looking for a dynamic team leader who will provide guidance, coaching and operational management to our Executives Assistants team of 30 and growing locally based Executive assistants supporting our Netherlands practice. The Teamlead will also form part of the broader group of team leads based in the Netherlands thereby having and being able to provide back up support to colleagues within the team.

You will be responsible for the following:

• Operational management of a team of (Senior) Management Support Assistants. Mainly focusing on team composition, recruitment & selection, content of the duties, quality of delivery and process monitoring
• Streamlining and keeping up to date on uniform operating methods and processes, whilst actively suggesting and implementing improvements (to the process) for the quality and efficiency of (cross-departmental) processes and operating methods
• Providing technical support to the team, thus safeguarding the internal quality standards of an Executive Assistant
• Ensuring the correct implementation of the Global Performance Experience for Africa Talent Executive assistants. As a Team Lead you will have the dual role of a Team Lead and Career Coach. Encouraging continuous development and training of the team members
• Ensuring the implementation of BS&O guidelines, realizing established KPIs and quality goals laid down in the Management Support Service Catalogue
• Contributing ideas to the departmental vision, both requested and unrequested, and translating them to the operational plan in respect of the content and design of the services provided by the team

Additional

• Participating in projects, both within Management Support and across Business Support & Operations, to enhance the mutual collaboration and enhance work-process efficiency and effectiveness
• Managing and implementing sub-projects and project work, analysing the results and providing advice in support of the Management Support policy and processes, including reports and project budgets
• Being the technical go-to person for colleagues

Qualifications

• 8 years or more work experience with at least 2 years in a management experience is required
• Previous Executive Assistant experience or hospitality experience is preferred
• Management experience and coaching skills
• Advisory skills as you will be required to manage a large number of stakeholders
• Focused on collaborating with the various stakeholders and being able to communicate effectively at various levels
• Accuracy and analytical skills
• An ability to communicate (written and verbal) in Dutch is an added advantage.