Administrator: Enterprise Sales (Midrand) at Mustek Limited

Purpose:

• To assist Enterprise Sales Executives in selling over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practise customer service methods.

Responsibilities:

• Place 100% of External Sales Executives’ monthly GP Actuals (Epicor).
• KPI measurement on Gross Profit Monthly must be equal to or greater than 80% of YTD GP % must be achieved or a PIP will be implemented.
• If 90% average of the total KPI annually (at the end of the FY or Quarter) is not achieved PIP may be implemented.         
• Provide general sales administrative support to Sales Executives as required.
• Assist in identifying market opportunities and putting together sales strategies for new and existing clients.
• Ensure that compliance with the SOP (standard operating procedures), Fraud Prevention, Order Verification are adhered to.
• Advise on forthcoming product developments and discussing special promotions.
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Actively work towards the company values.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provides customers with necessary product and basic technical support.
• Follows-up with work in progress to ensure customer satisfaction and prompt delivery of goods.
• Maintain and develop relationships with existing customers via telephone calls and emails.
• Maintain customer required SLA on response times.

Requirements

Qualification and Experience:

• Matric
• 5-7 years sales administration preferred
• Experience within sales at a similar level would be advantageous
• Experience in quoting a wide range of ICT products

Skills and Knowledge:

• Mustek product/service offering knowledge
• Sales and marketing principles
• Customer service
• Company policy and procedure
• Microsoft office applications
• Web based systems and applications.
• Administration skills
• Reporting skills
• Excellent verbal and electronic communications skills