Administrator at Discovery Limited

About the Job

The main purpose of this role is to process all servicing transactions received in the Servicing team.

• Areas of responsibility may include but not limited to:
• Be able to process all functions within Invest servicing team
• Knowledge of all Discovery Invest products
• Strong administrative and communication skills

Analytical

• Ability to communicate with management regarding areas in the process or business that need special attention and providing relevant trends and evidence to substantiate
• Assisting when needed with queries though telephone and e-mail
• Make sure that feedback is given where it was supposed to and then also that nothing is unattended
• Assisting with adhoc tasks given by management
• Relationship building with financial advisors and internal and external colleagues /clients

Personal Attributes and Skills:

• Questioning techniques
• Customer service orientation
• Conflict handling
• Good communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Commitment
• Time management skills

Education and Experience:

• Matric
• A minimum 2-year administrative experience in the LISP industry
• 1-year inbound telephone experience
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
• Paradigm
• Compass
• Frontline