Academic Support Advisor - Cape Town Campus at The South African College of Applied Psychology (SACAP)

Responsibilities:

Duties include but are not limited to:

• Providing academic support and development to SACAP’s students;
• Acting as a point of contact for all academic support and development needs;
• Responding to and resolving student queries within the stipulated time frames;
• Involved in termly orientation per new cohort;
• Monitoring student academic performance and engagement;
• Tracking and documenting national academic support and development metrics;
• Study plans and career guidance;
• Academic one-on-one counselling
• Awareness / advocacy campaigns re: academic issues;
• Facilitating peer support and peer-assisted learning;
• Identifying at-risk students and tracking retention;
• Utilising SACAP’s Student Management System in order to provide expert guidance to SACAP students.

Qualifications and Experience:

• A minimum of an Honours degree qualification in the discipline of Counselling, Psychology or Coaching; or at least 5-years’ experience in a cognate field with high academic results
• Advanced computer literacy skills, including online systems
• 2 years of full-time experience, preferably within the field of Higher Education.
• Ability to observe, monitor, collect, and record student data.
• Knowledgeable and passionate about SACAP and its offerings
• Highly developed relationship building / interpersonal skills

Personal Attributes:

• Enthusiasm for Higher Education in South Africa, particularly in the Private Higher Education sector (PHEI)
• A passion for academic support
• Responsible, reliable and purpose driven in their approach 
• Self-motivated and holds themselves to a standard of excellence when completing tasks 
• Is flexible and adaptable where needed to achieve results 
• Displays high integrity in all situations 
• Empathetic
• Is diplomatic, professional and person-centred in their interactions