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Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
Job description
We have the above vacancy available in our Organisation:
The role of the Senior Consultant: ECLO is to own and ensure resolution of all customer escalations from the CEO’s office within the stipulated timeframes and SLA’s. To conduct root cause analysis and manage trends to implement process improvement throughout the business. To be accountable for end-to-end resolution of customer escalations.
Your responsibilities will include:
The ideal candidate for this role will have:
OR
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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