General Manager - Data Sciences at WNS Global Services

Job description

• Confident Personality – able to challenge and debate issues of importance to the business
• Persuasive & Influential – able to look at situations from several points of view; create a shared vision and to positively influence others to achieve results that are in the best interest of the business
• Adaptable –able to be flexible, versatile and/or tolerant in a changing, complex work environment while maintaining effectiveness and efficiency
• Behaves Ethically - understands ethical behaviour and business practices, and ensures that own and others behaviour is consistent with these standards and aligns with the values of the company
• Builds Relationships - establishes and maintains positive working relationships with others, both internally and externally, to achieve company goals
• Creative / Innovative - develops new and unique ways to improve the operations of the business and to create new opportunities.
• Focuses on Client Needs - anticipates, understands and responds to the needs of internal and external clients to meet or exceed expectations within company parameters.
• Fosters Teamwork - works cooperatively and effectively with others to set goals, resolve problems, and makes decisions that enhance organizational effectiveness.
• Makes Sound Decisions – assesses situations to determine the importance, urgency and risks, and makes clear decisions, based on sound judgment, which are timely and in the best interests of the business.
• Organized – organizes resources, sets priorities, manages time effectively, monitors progress towards goals, and tracks details, data, information and activities
• Plans - determines strategies to move the business forward, sets goals, creates and implements actions plans, and evaluates the process and results.
• Solves Problems - assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, makes recommendations and/or resolves problems.
• Has a High Energy Level & Stress Tolerance - to cope with the long hours, regular travel and constant deadlines; excels at operating in a fast paced environment; is resilient, has tenacity and maintains high levels of drive and initiative under pressure
• Communicates effectively - at all levels both within, as well as outside the company
• Sound commercial mentality
• Conflict management & resolution skills
• Networking skills & the ability to be resourceful

Main purpose:

This role exists to be the head of our Data Science Team within WNS SA, which includes the Management Information, Business Intelligence and Analytics teams in SA.

Key responsibilities:

• Solutioning
• Identifying, defining, analysing and documenting client requirements
• Organising, translating, specifying and modeling client requirements into solutions
• Documenting client requirements in a Project Plan specifying risk & return/benefit
• Ensure requirements are validated, verified and scope approved by the client & stakeholders
• Key Performance Indicators or Key milestones are agreed, tracked and shared
• Project Delivery
• End-to-end management and delivery of the project plan:
• Data validating and analysis
• Validating requirements and analysis models via reviews, walk-throughs, user acceptance testing (UAT)
• Risk Management & Mitigation Plans
• Ensure an AGILE approach is embedded
• Stakeholder Management
• Performs a liaison function between clients, internal stakeholders and Data Scientists
• Supports the communication and delivery of requirements with relevant stakeholders
• Strategic Imperatives

Qualifications required:

• Matric/ Grade 12 Certificate
• An Advanced degree or equivalent in a relevant field such as Machine Learning, Computer Science, Statistics, Applied Math, Informatics or other similar fields
• Master of Business Administration (MBA) would be advantageous

Experience, knowledge, skills and attributes required:

• Solid hands on experience with a number of following data manipulation tools: Hadoop, Python, R, Impala, Hive along with SQL/SAS
• Expertise of using classical statistical methods (such as Logistic Regression, Decision Trees) in commercial environment.
• 2 years’ experience in heading up Data Science function within a BPO would be advantageous
• Experience in technology related data with analytics, to drive business growth and manage risk in the business
• Experience with Business Analysis Tools:
• Visio or any other Enterprise Architecture software

Requirement

• Management tools or Project Management software, such as MS Project
• Static and/or interactive Data Visualization methods of large data sets
• Confident Personality – able to challenge and debate issues of importance to the business
• Persuasive & Influential – able to look at situations from several points of view; create a shared vision and to positively influence others to achieve results that are in the best interest of the business
• Adaptable –able to be flexible, versatile and/or tolerant in a changing, complex work environment while maintaining effectiveness and efficiency
• Behaves Ethically - understands ethical behaviour and business practices, and ensures that own and others behaviour is consistent with these standards and aligns with the values of the company
• Builds Relationships - establishes and maintains positive working relationships with others, both internally and externally, to achieve company goals
• Creative / Innovative - develops new and unique ways to improve the operations of the business and to create new opportunities.
• Focuses on Client Needs - anticipates, understands and responds to the needs of internal and external clients to meet or exceed expectations within company parameters.
• Fosters Teamwork - works cooperatively and effectively with others to set goals, resolve problems, and makes decisions that enhance organizational effectiveness.
• Makes Sound Decisions – assesses situations to determine the importance, urgency and risks, and makes clear decisions, based on sound judgment, which are timely and in the best interests of the business.
• Organized – organizes resources, sets priorities, manages time effectively, monitors progress towards goals, and tracks details, data, information and activities
• Plans - determines strategies to move the business forward, sets goals, creates and implements actions plans, and evaluates the process and results.
• Solves Problems - assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, makes recommendations and/or resolves problems.
• Has a High Energy Level & Stress Tolerance - to cope with the long hours, regular travel and constant deadlines; excels at operating in a fast paced environment; is resilient, has tenacity and maintains high levels of drive and initiative under pressure.
• Communicates effectively - at all levels both within, as well as outside the company
• Sound commercial mentality
• Conflict management & resolution skills
• Networking skills & the ability to be resourceful