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AfroCentric Investment Corporation Limited ("AfroCentric”) is a black-owned, investment holding company which is substantially invested in healthcare. AfroCentric was established in 2008 and is listed in the healthcare sector on the JSE. Through its operating subsidiaries, AfroCentric provides health administration and health risk management solutions ...
Job description
About the Role
We are looking for a Team Leader within the Bonitas Client Operations Business Unit who will effectively lead a team of call centre agents and ensure that Service Level Agreements and operational targets are achieved and exceeded by the team in order to provide excellent customer service. The candidate must Implement initiatives to improve overall service delivery and relationship building with both internal and external customers. Thus, ensure all compliance requirements are implemented and upheld.
Who we are looking for:
Type of person:
The candidate must be able to develop others, be assertive, be able to drive influence, have a sense of urgency, must be able to deliver results and must be able to effectively lead others.
Skills:
Experience:
3 - 4 years’ experience in the Medical Aid industry
Qualifications:
Matric, relevant business qualification advantageous
What you will do:
Closing date for applications: Friday 28 July 2017.
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