Team Leader: Claims Motor & Non Motor at Mutual & Federal

Job Description

Detailed Description

• Plan for, implement and manage the Claims Strategic Plan within designated area
• Reduce / maintain claimown damage claims costs
• Act as technical advisor by educating brokers, client and staff about claims processes and procedures.
• Ensure that data quality is controlled.
• Effectively communicate and give feedback to clients, staff, call centre and staff about claims processes and procedures.
• Assist in relevant ad-hoc tasks.
• Analyse query and complaints trends and suggest solutions
• Prepare periodic reports and presentations on project progress, issues and progress against timeline reports / updates.
• Monthly audits and work in progress checks
• Minimise fraud
• Build and maintain relationships with external and internal stakeholders
• Monitor and review productivity targets and reports generated
• Monitor motor assessments productivity
• Ensure that Procurement Directives are followed
• Ensure that M&F vehicle is well-positioned at all times
• Manage effective customer service and relations to drive service excellence
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Maintain people practices in line with organisational guidelines, policies, culture and values
• Manage effective cost control in the core processes and ensure adherence to financial and corporate policies and procedures
• Comply with governance controls to reduce risks.
• Initiate change and continuous improvement in work processes, procedures and schedules

Job Requirements

Qualification & Experience

• Matric
• COP or higher insurance qualification or studying towards same
• Audatex certificate
• 3 years relevant claims experience
• People management experience an advantage.
• Leadership role in investigations
• 3 years technical background (motor engineering or panel beating) experience

Additional Details

Competencies

• Decision making and problem solving
• Business Acumen
• Claims Processing
• Client (Customer) Orientation
• Communicating with Impact
• Enables Team Success
• Interpersonal Impact (Sensitivity)
• Planning Skills
• Service Delivery
• Team work (and Co-operation)

How To Apply

• Please follow application process via iRecruit
• Amount of Travel
• Work At Home.