Manager Revenue Assurance and Fraud Management Operations at MTN

Job description

Join the MTN Group to experience the power of the MTN Brand across a global footprint, celebrating our diverse communities while unlocking your potential. The bold and inspiring leadership team that enables the achieving of performance excellence in the MTN way in everything we do, everywhere they go.

This role is primarily responsible to:

• Improve revenues and profitability through the complete assurance of revenues and minimization of leakage and Fraud
• Deliver the operations strategy for Revenue Assurance and Fraud Management (RAFM) within MTN Group
• Implement the operations infrastructure for the performance of RAFM controls within MTN SSH to support local RAFM operations
• Manage the performance of the control environment in an effective and efficient manner
• Support local RAFM operations in executing the incident management process relating to revenue and cost-impacting issues within MTN
• Manage overall RAFM Shared Service operational performance and interfaces to customers (MTN RAFM local operations)

Duties include:

• Strategic Planning
• Operational Framework Planning
• Operations Infrastructure Planning and Deployment
• Operational Framework Management
• Operational Incident Management
• Technology Management
• Continuous Improvement
• Stakeholder Management
• Audit Management
• Revenue Assurance Governance Process
• Reporting & Measurement
• Staff Leadership and Management

This reports to the Senior Manager: RAFM Operations.

Role requirements:

• You must have a Bachelor's degree (B.Com/B.Acc/B.Sc) and preferably a postgraduate qualification (CISA/CISM/CRISK/CA SA)

You must have the following experience:

• At least 3 years of experience in a complex, technology-oriented industry
• At least 2 years of Revenue Assurance operational experience is essential
• At least 2 years of people management, either directly or in a matrix management style
• At least 2 years of managing activities in a cross functional business environment.
• A good appreciation of telecommunications technology
• At least 2 years of working knowledge with internal control and governance systems and environments is essential
• Working experience in a Group company or Shared Service environment would be advantageous