Technical Manager at Santam Insurance

Job description

Position Description

• Broker Services Gauteng North Region has an exciting position available for a Technical Manager.
• The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.
• The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on larger risks, renewals and other technical queries.

Key Responsibilities

• Provide technical underwriting expertise and advice for all Classes of Insurance.
• Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
• Balance growth and profit when making decisions by considering the supporting business and regional strategy.
• Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
• Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
• Manage - prepare (exception) and measure complex and high value quotes and policy conversions.
• When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters.
• Build and maintain effective relationships with key stakeholders.
• Ensure compliance with underwriting guidelines
• Review new business written

Minimum Requirements

• Bachelor’s degree or relevant insurance related diploma (advantageous for senior technical managers)
• Higher certificate in Insurance
• AIISA or FIISA for senior technical managers
• Grade 12 (Matric certificate) qualification
• 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
• 8 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
• 10 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor) for senior technical managers
• Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels)
• FAIS compliance is a business requirementProven experience managing a team of people for senior technical managers
• Regulatory Examinations (RE) with fully recognised qualification
• Technical leaders in their field
• Thorough technical, product and wording knowledge of Santam COMMERCIAL and Santam AGRI products
• Knowledge of personal lines product wording and underwriting manuals
• Basic working knowledge of Re-Insurance is a requirement
• Fleet underwriting is a requirement
• Drivers licence (requirement)

Skills:

• Analytical Thinking - ability to statistically analyse information and data
• Appreciation of insurance and underwriting principles
• Business partnerships
• Commercial and profit driven
• Conceptual Thinking
• Curious about new developments and technologies and application to risk management
• Excellent inter-personal skills
• Execution oriented
• Flexibility
• Good communication skills (verbal and written)
• Hunger for improvement
• Impact & Influence
• Information seeking
• Innovation - innovative flair or ability to unlock this in business and people
• Keen attention to detail
• Negotiation skills
• Planning and organising - ability to cope with conflicting demands and to prioritise tasks
• Presentation skills
• Solution oriented
• Teamwork & cooperation
• Tenacious
• Self Confidence

Competencies

• Delivering results and meeting customer expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives