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Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 57 countries, and over 31,000 employees, we...
Job description
Role and Responsibilities:
What we expect you to do
Solution design:
The Solution Architect is a consultative sales, technology and solution focused specialist who has the ability to create excellent client relationships with their technical expertise. In addition to being viewed as a trusted technical security advisor to the client, the Solution Architect will also have regional responsibility for solution design, business development, and transition of projects from presales to delivery, and sales support. The Solution Architect provides pre-sales technical support and expertise in analysing client security requirements, in conjunction with the client’s current network and system capabilities and ensuring technical solutions will accomplish the client's objectives.
Contribute to proposals
Must demonstrate strong client engagement skills with clients of a mid-complexity base. This requires the ability to participate or lead in scope of work determination, product pricing and RFP/RFI responses. The Solution Architect works closely with the Client Manager/Sales Specialist throughout this process and will also assist in the decision to pursue or abort a deal. They assist with the determination of outsourcing, product pricing and collaborates with the Client Manager to develop an implementation solution.
Product sales
The individual is expected to achieve products sales to meet specified financial goals according to specified financial metrics. The Solution Architect has a responsibility for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals. They also need to maintain visibility of forecasting and sales pipeline in order to influence potential deals.
Proof of concept
A strong vendor relationship is required to ensure an understanding of the vendor’s products business and technology positioning. The individual is expected to manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC. To obtain a working client solution the individual acts as a bridge between the client, Engineers and Consultants (technical solution viability) and Project Management teams (project initiation). On all medium sized engagements the Solution Architect owns the proposed solution and transitions the build / implementation to the delivery team. This means that he/she remains engaged with the client all the way through to the transfer to managed services and returns as “thought leaders” for the next opportunity. All processes should comply with all defined project management methodologies.
Coaching and training
Opportunity realisation
Key abilities required:
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