Various Exciting Vacancies at Absa Group Limited (Absa)

Job Description

Portfolio Performance Monitoring: 

• Understand the interaction between the macro environment and credit performance and adjust credit underwriting strategy within Risk Appetite accordingly based on macro expectations.
• Monitor the performance of the home loans portfolio, tracking key performance indicators (KPIs), such as pricing, margin, balance sheet growth, capital utilization, delinquency rates, default rates, and prepayment rates. 
• Conduct regular portfolio reviews to assess the quality of assets, identify trends, and recommend actions to mitigate risks and enhance performance. 
• Utilize data analytics and reporting tools to generate insights and actionable recommendations for portfolio optimization. 

Profitability Analysis: 

• Analyze the profitability of home loans business and portfolios, assessing revenue generation, capital utilization, costs, and associated risks. 
• Identify opportunities for revenue enhancement, risk reduction, cost optimization, and process efficiencies to improve overall profitability. 

Risk Management: 

• Assess and monitor risks associated with the home loans portfolio, including credit risk, interest rate risk, and market risk. 
• Develop the risk appetite and portfolio diversification to maintain a balanced risk profile  
• Challenge underwriting standards in order to improve profitability and sustainability. 
• Collaborate with the credit risk management team to develop risk mitigation strategies and ensure compliance with internal policies and regulatory requirements. 

Business Planning and Forecasting: 

• Contribute to the development of the annual business plan and budget for the home loans department, providing insights and recommendations based on value management analysis. 
• Forecast and monitor key financial metrics, capital utilization, loan margins and profitability to support strategic decision-making. 
• Challenge forecasting of credit losses against trends and economic outlook. 
• Conduct sensitivity analysis and scenario planning to assess the impact of external factors, market conditions, and regulatory changes on the home loans business. 
• Collaborate and challenge the risk management team to run required stress testing. 

Financial modeling 

• Develop and maintain financial models to evaluate pricing strategies, product profitability, and return on investment (ROI). 
• Develop and maintain financial models to forecast key financial metrics, capital utilization, loan margins and profitability to support strategic decision-making. 
• Challenge the appropriateness and development of capital and impairment models.    

Team development

• Instil a performance development culture through directing the PD process and adhering to the PD calendar.
• Pro-actively identify development areas of direct reports and compile development plans to address them

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Platform Engineering, Deployment & Optimisation

• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Develop business & customer aligned, lasting & innovative platform feature sets
• Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
• Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
• Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
• Identify & Apply metrics to drive the quality and stability of code
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Apply object orientated design in development & draw from a large base of design patterns
• Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
• Document feature set and constituent design information to produce solution design blueprints and validation collateral
• Based on engineering & platform expertise and a sound knowledge of the business & customer requirements
• Consistently provide key ideas for the enhancement & optimization of the platform
• Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to platform and service release plans for effective deployment of solution designs
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
• Apply expertise in engineering & available technologies to enable effective review processes
• Cascade review lessons learnt for the benefit of the broader team
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
• Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
• Proactively monitor the performance of the platform features & solutions
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making
• Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
• Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets

Accountability: Financial & Cost Optimization, Risk & Governance

• Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups

Experience Required:

• At least 5 years' experience on Windows Server platforms – 2016/2022, AWS and Azure
• At least MCSE 2019 certificate
• Knowledge of SCCM / SCOM fundamentals
• Extensive experience on cluster - From server 2016 to Active / active always on MS 2022 clusters
• Understand VMWare (Server Virtualization)
• Understand and build Power Shell Scripts from scratch
• AD knowledge - Understanding of DNS, DHCP, and GPOs
• Operational maturity - Understand and know Incident, Change and Problem management principles.

Education

• Bachelor's Degree: Information Technology

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Job Description

What to expect from the role

• Work experience with different systems, software, and hardware.
• Opportunity to work on IT projects.
• Exposure to IT and development.
• Work in collaboration with a team.
• Guided by experts and professionals in the field and learn on the job.

Responsibilities

• Ensure that all systems and infrastructure is monitored and maintained.
• Perform the installation configuration and maintenance of the operating systems, operational software, and system management tools.
• Ensure systems are maintained and are functioning with high quality.
• Ensure that there is a high level of security and regular back up being carried out.
• Assess the systems, identify problem areas, and fix them.
• Collaborate with developers and fellow engineers to ensure that systems are functioning at an efficient capacity.
• Write and maintain scripts to provide readymade solutions and reduce human intervention at any point of time for a task.
• Design operational and information support systems in collaboration with fellow engineers and developers.
• Be available to provide 2nd and 3rd level support.
• Negotiate and coordinate with vendors and IT support personnel to resolve problems.
• Operations and Support 
• Provide technical services and support for the following areas: 
• Network level: WAN and LAN connectivity, routers, firewalls and Security 
• Internal systems, cloud and network infrastructure 
• Microsoft related technologies: windows server, office 365, SQL, SharePoint, Active Directory 
• Virtualization technologies: VMware, Citrix, Microsoft 
• Remote monitoring and management of systems alerts and notifications f. Administration of Cloud Tenancy infrastructure 
• Identify problems and deliver timely solutions 
• Perform daily reviews of system monitoring logs verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Performing remedial actions as required 
• Configure maintain and regularly review a robust backup policy for all CHL data sources 
• Effective provisioning, installation/configuration, operation, and maintenance of systems/network hardware software and related infrastructure as required 
• Administer and manage Active directory to ensure appropriate secure access to relevant resources for all staff Maintenance 
• Plan and maintain production systems change control, as well as facilitate the development, enhancement evaluation, testing and implementation of new software and software releases in consultation with vendors where necessary 
• Maintain operational, configuration, or other procedures 
• Perform periodic performance reporting to support capacity planning 
• Maintain up to date system documentation Customer Support 
• Communicate technical information in non-technical language to users with varying expertise and seniority 
• Develop, maintain, and implement efficient and up-to-date system management techniques to optimize utilization of resources 
• Contribute to the on-going development and enhancement of relevant service standards, procedures, and guideline.

Experience Required:

• Bachelor’s degree in engineering, computer science or relevant subjects.
• Prior 5 years’ experience as a systems engineer.
• Prior work experience with installation and configurations of operating systems and system management tools.
• Excellent knowledge of security software, automation software, scripting, and virtualization.
• Strong time management, organization, and multitasking skills.
• Solid experience with Cloud (AWS), administration and performance tuning of application stacks.
• Support (installation and configuration) for IBM Sterling products (SFG / Secure Proxy / Control Centre / authentication services as part of a managed file transfer solution.
• Progress MOVEit Automation and Transfer with Gateway services onboarding/ support and maintenance configurations on Unix/windows/OS400 and ZOS file transfer Protocols which include Connect: Direct, SFTP/AWS S3/UNC share/Azure Blob and SSH key authentication.
• AWS Cloud skill products knowledge and experience in supporting business flows. (GitHub /GOCD /
• Required to ensuring that the managed file transfer solution complies with recommended security controls, Patch management from both operating systems and application level to Ensuring all audit requirements are met and addressed if there were finding against the team.

Education

• Bachelor's Degree: Information Technology

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Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes 
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements 
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively Self-development: Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Infrastructure Delivery

• The implementation of simple and moderately complex changes to NSX ALB (Avi) Load Balancer and Infoblox estate 
• Negotiate timescales with project stakeholders to meet the business objective.
• Lead and drive solutions that meet the requirements and are compliant with Absa Standards
• Prepare documentation that explains the technical solution clearly, to various stakeholders who may have a different level of technical skills.
• Support Junior Team members on advising and recommending complex technical solutions focusing on requirements and planning to meet client needs.
• Accountable for individual results, and the impact of the individual results on the wider LB & DDI team

Infrastructure Maintenance

• Maintain or enhance systems infrastructure components and services to ensure that infrastructure is in a vendor-supported and standards-compliant state.

Service Support

• React quickly and as necessary to systems errors and service problems to minimize downtime and restore service.
• Attend incident resolution calls and be able to articulate basic technical issues as seen on the systems, understand the actions required, and perform the actions and then report back on the outcomes.
• Identification of root cause and implementation of a permanent fix.
• The team is operating a follow the sun support model, but there may a requirement to operate as part of an out of hours callout rota at the weekend delivering both planned change activity and/or resolving high severity incidents across the Middleware Estate  

Decision-making and Problem Solving

• Analytical ability covering the incident recovery of complex technical issues
• Ability to complete root cause identification and eradication
• Ability to lead pro-active service and process improvement.

Risk and Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards

Person Specification

• Excellent verbal and written communication skills.
• Self-starter, able to work unsupervised in addition to being a strong team player.
• Ability to work under pressure.
• Ability to work and adapt to an increasingly global operating model.
• An understanding of the project lifecycle and Agile Principles with emphasis on validation and live implementation phases.
• Skilled in incident, problem and change management.
• Ability to understand and influence high level technical design of Middleware components
• Ability to track and enforce adherence to Middleware product standards and acceptance criteria.
• Experience of working in a 2nd/3rd line IT support or project delivery environment (ideally previous experience within Middleware, JAVA or related technology)

Specific software knowledge desirable for the role: -

A good understanding of:

• Ansible, Jenkins, Urban code deployment
• HTTPS
• AWS
• REST APIs
• Firewalls, Load Balancing, DNS, SSH

Infrastructure knowledge/other: -

A basic understanding of:

• Shell scripting
• Linux
• LDAP
• Wireshark
• TCP/IP

Education

• Bachelor's Degree: Information Technology

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Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Platform Direction Setting, Solution Design & Performance Management

• Work with the Cross Functional Technology Leaders and CIO’s to understand & assess business and customer requirements (short, medium, long term)
• Leverage business (e.g. strategy, customer insights & CVP, competitor insights) and cross-technology (tech products & services, architecture, tech roadmap) performance data to identify strategic and operational platform opportunities  
• Positively contribute to the organisation wide platform & engineering strategy & the achievement of end-end ‘Platforms as a Service’
• Set the supported platform vision and direction for the organisation
• Clearly articulate the supported platform strategy & roadmap
• Cascade the platform vision, direction & strategy across the business & facilitate stakeholder alignment
• Build a leading practice  ‘centre of enablement’ partnership with business - trusted to influence the broader technology & product & services strategies - & achieve an integrated set of technology, business & customer objectives
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Take full accountability for leading the design, delivery & management of advanced (i.e. simple, innovative, optimised, modernised) platforms and associated infrastructure & architecture (end to end) & their validation
• Lead the identification and selection of fit for purpose internal & external technologies
• Design, implement & manage design thinking practices across platform feature teams to deliver architecturally sound platform technology solutions
• Lead & facilitate the design of the integrated set of platform solution blueprints & coach teams on the strategic direction, vision, platform development, architecture & infrastructure holistically
• Lead the detailed scoping, prioritisation & integration planning for the integrated set of platform solution designs & deployment across multiple stakeholder groups
• Act as the point of escalation for all major issues and events and apply deep subject matter expertise to facilitate their resolution with minimal business & customer impact.
• Strategically & operationally monitor the performance of platforms (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Be accountable for leading & developing innovative methods for measuring the customer experience, and translate the data to drive platform improvements
• Define & lead the implementation of quality performance measures & metrics & related data analytics tools and processes to enable business decision making
• Leverage data and insights from business, customer and platform itself to make technical design and implementation decisions
• Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing service improvement efforts.  
• Take full accountability for the end-to-end platform quality, completeness and resulting user experience for the life of the product or service.
• Design & deliver an optimal platform delivery capability that aligns the necessary people, process, & systems for optimal efficiency & effectiveness
• Assess Platform Capabilities and drive capability development plans for exceptional delivery & evolution of the platform
• Lead the design, implementation & adoption of enhanced process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
• Identify new and emerging practices for managing platforms and lead the adoption of new practices, across groups or disciplines to improve platform & associated platform analysis capabilities.
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Technology (e.g. architecture, DevOps) standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. SLA’s, OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Identify, development and lead the implementation of platform standards and best practices, and drive adoption across multiple value-chain wide product & service teams

Accountability: Platform Development & Delivery Management

• Leverage the required expert level (own) skill & knowledge in platform engineering. architecture & Infrastructure, design and manage all development & development practices & outputs across feature teams
• Ensure the most optimal design & deployment of technical solutions in the organization (via pipeline – not manually)
• Lead the quality assurance & test automation agenda & continuous integration / delivery strategies & frameworks for the platform and take accountability for the platforms delivery of the broader technology principles of: self-service, resilience, repeatability, testability, scalability & resilience
• Guide code development practices (across platform & product engineering teams) and processes through an understanding of complex concepts and developmental practices
• Guide & ensure the delivery of quality development (code) based on own experience platform engineering
• Effectively manage the platform delivery pipeline & associated releases for maximum customer impact & minimum business risk
• Lead the maintenance & optimization of the platform as a ‘way of doing things / culture’ across the team. You are fully accountable for the longevity of solutions.
• Coach & Mentor senior engineers on technical competencies to effectively deliver on platform strategy.
• Resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery.
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.

Accountability: Financial & Vendor Management, Risk & Governance

• Positively contribute to the development & management of the integrated platform cost model & framework
• Take full accountability for and lead the design & continuous improvement of an integrated platform specific cost model & the ongoing optimisation of platform efficiencies and effectiveness
• Analyse operational cost data, identify cost-saving efficiencies and influence the business to adopt these efficiencies across multiple service teams – taking care to balance decision making for optimal efficiency & effectiveness
• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks - & represent the platform in all risk, governance & compliance processes (e.g. CTO approvals etc)
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

Experience Required:

• Bachelor’s degree in Information Systems or related field is required
• 8 – 10 IT Experience, with 5 in a leadership role, 
• Networking architect/solutions design/engineering background is preferred with understanding of load balancers, DNS, DDI and DHCP
• Demonstrable experience in managing infrastructure hardware and software lifecycle is advantageous. 
• Demonstrable experience in the use of incident and problem management ticketing systems (e.g. ServiceNow).
• Managing vendor SLA’s and business unit OLA’s.
• Managing service improvement programmes.  
• Participation in root cause analysis and reporting.

People

• Set & Cascade platform vision, direction & strategy across squads (feature teams)
• Design, implement and lead cross functional collaboration processes across technology teams and set cross-team commitments and achieve scale by enabling the work of others
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques to drive a higher quality design and deployment of technical products and services across technology teams

Education

• Bachelor's Degree: Information Technology

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Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Banking operations support and advice: Provide specialist banking operations support and advice against standard operating procedures 
• Ad Hoc duties: Provide support to customers and team as required on an ongoing basis 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities 
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)