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At DotActiv we provide leading category management software and services to retailers and suppliers across the world. With over 1000 happy users in over 7 countries, we are a trusted name in the Retail and Category Management Industry. Specialties Category Management, Shelf and Floor Space Planning, Business Intelligence, Retail Software, Business Managem...
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There are times when our software users need knowledgeable support from an empathetic customer success consultant - that's where you come in. As technical support your main duties would be as follows:
- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
Requirements
Qualifications
- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- At least 1 year minimum experience in a similar position
Knowledge and Computer Skills
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution;
- Problem-solving (Trouble-shooting);
- Intermediate MS Operating Systems.
go to method of application »
RESPONSIBILITIES
- Translating application storyboards and use cases into functional applications;
- Designing, building, and maintaining efficient, reusable, and reliable C++ code;
- Ensuring the best possible performance, quality, and responsiveness of applications;
- Identifying bottlenecks and bugs, and devising solutions to these problems; and
- Maintaining code quality, organisation, and automatisation.
Requirements
MINIMUM REQUIREMENTS:
- Minimum of 3 years relevant development experience and expertise in an IT development environment
- Grade 12 as per the national senior certificate requirements (Umalusi endorsed and must include higher grade Mathematics with a minimum of 70%);
- A relevant IT certification by a recognised and acknowledged issuing authority. For example, A+, N+, MCSE, MCP, MCT, VCP, VCSP and more;
- Proficient in C++, with a good knowledge of its ecosystems;
- Strong understanding of object-oriented programming;
- Skill for writing reusable C++ libraries;
- Understanding fundamental design principles behind a scalable application;
- Familiarity with Microsoft SQL Server(PostgreSQL would be advantageous);
- Implementing automated testing platforms and unit tests;
- Proficient understanding of code versioning tools (such as Git)
go to method of application »
As a Graduate Planner working at DotActiv, your dedicated learning focus will include:
- DotActiv Mastery Levels - mastering our full software product suite;
- Advanced Merchandising and Display Techniques;
- Introduction to Retail;
- Introduction to Category Management;
- Account Development;
- Job shadowing and on-the-job learning;
- Leadership short courses; and
- Business Process training.
After your training, you should be able to do the following:
- Create strategic assortment plans;
- Design data-driven floor space plans;
- Plan and build data-driven shelf plans;
- Conduct floor and space plan analytical reviews;
- Build ranging reports and category analytical reviews;
- Maximise customer and category performance by considering category strategies and plans, product
- financial performance, shopper psychology and aesthetic appeal; and
- Support, advise and guide retail customers where required.
- You’ll have access to DotActiv’s all-in-one category management software to complete all of the above.
Requirements
WHAT WE EXPECT FROM YOU?
- In our quest to find the right candidate to fill the critical position of category planner, we need to ensure they have the required skills to perform the job.
- We have broken the required skills into three parts: Education Skills, Knowledge and Computer Skills; and Soft Skills.
Skills And Requirements
- A Consumer Science, Commerce degree or similar degree at a recognised and accredited university;
- A good understanding of English (You must be able to speak, read and write at a business proficiency
- level);
- While not required, experience in a retail or service environment is advantageous.
- A valid driver’s licence and vehicle are required as you may need to travel to meet with clients.
- A working laptop using Microsoft Windows. DotActiv software operates on the Microsoft Windows
- platform. We do offer a laptop allowance included in your CTC.
go to method of application »
As a Graduate Planner working at DotActiv, your dedicated learning focus will include:
- DotActiv Mastery Levels - mastering our full software product suite;
- Advanced Merchandising and Display Techniques;
- Introduction to Retail;
- Introduction to Category Management;
- Account Development;
- Job shadowing and on-the-job learning;
- Leadership short courses; and
- Business Process training.
After your training, you should be able to do the following:
- Create strategic assortment plans;
- Design data-driven floor space plans;
- Plan and build data-driven shelf plans;
- Conduct floor and space plan analytical reviews;
- Build ranging reports and category analytical reviews;
- Maximise customer and category performance by considering category strategies and plans, product
- financial performance, shopper psychology and aesthetic appeal; and
- Support, advise and guide retail customers where required.
- You’ll have access to DotActiv’s all-in-one category management software to complete all of the above.
Requirements
WHAT WE EXPECT FROM YOU?
- In our quest to find the right candidate to fill the critical position of category planner, we need to ensure they have the required skills to perform the job.
- We have broken the required skills into three parts: Education Skills, Knowledge and Computer Skills; and Soft Skills.
Skills And Requirements
- A Consumer Science, Commerce degree or similar degree at a recognised and accredited university;
- A good understanding of English (You must be able to speak, read and write at a business proficiency
- level);
- While not required, experience in a retail or service environment is advantageous.
- A valid driver’s licence and vehicle are required as you may need to travel to meet with clients.
- A working laptop using Microsoft Windows. DotActiv software operates on the Microsoft Windows
- platform. We do offer a laptop allowance included in your CTC.
go to method of application »
As a Graduate Planner working at DotActiv, your dedicated learning focus will include:
- DotActiv Mastery Levels - mastering our full software product suite;
- Advanced Merchandising and Display Techniques;
- Introduction to Retail;
- Introduction to Category Management;
- Account Development;
- Job shadowing and on-the-job learning;
- Leadership short courses; and
- Business Process training.
After your training, you should be able to do the following:
- Create strategic assortment plans;
- Design data-driven floor space plans;
- Plan and build data-driven shelf plans;
- Conduct floor and space plan analytical reviews;
- Build ranging reports and category analytical reviews;
- Maximise customer and category performance by considering category strategies and plans, product
- financial performance, shopper psychology and aesthetic appeal; and
- Support, advise and guide retail customers where required.
- You’ll have access to DotActiv’s all-in-one category management software to complete all of the above.
Requirements
WHAT WE EXPECT FROM YOU?
- In our quest to find the right candidate to fill the critical position of category planner, we need to ensure they have the required skills to perform the job.
- We have broken the required skills into three parts: Education Skills, Knowledge and Computer Skills; and Soft Skills.
Skills And Requirements
- A Consumer Science, Commerce degree or similar degree at a recognised and accredited university;
- A good understanding of English (You must be able to speak, read and write at a business proficiency
- level);
- While not required, experience in a retail or service environment is advantageous.
- A valid driver’s licence and vehicle are required as you may need to travel to meet with clients.
- A working laptop using Microsoft Windows. DotActiv software operates on the Microsoft Windows
- platform. We do offer a laptop allowance included in your CTC.
go to method of application »
As a Graduate Planner working at DotActiv, your dedicated learning focus will include:
- DotActiv Mastery Levels - mastering our full software product suite;
- Advanced Merchandising and Display Techniques;
- Introduction to Retail;
- Introduction to Category Management;
- Account Development;
- Job shadowing and on-the-job learning;
- Leadership short courses; and
- Business Process training.
After your training, you should be able to do the following:
- Create strategic assortment plans;
- Design data-driven floor space plans;
- Plan and build data-driven shelf plans;
- Conduct floor and space plan analytical reviews;
- Build ranging reports and category analytical reviews;
- Maximise customer and category performance by considering category strategies and plans, product
- financial performance, shopper psychology and aesthetic appeal; and
- Support, advise and guide retail customers where required.
- You’ll have access to DotActiv’s all-in-one category management software to complete all of the above.
Requirements
WHAT WE EXPECT FROM YOU?
- In our quest to find the right candidate to fill the critical position of category planner, we need to ensure they have the required skills to perform the job.
- We have broken the required skills into three parts: Education Skills, Knowledge and Computer Skills; and Soft Skills.
Skills And Requirements
- A Consumer Science, Commerce degree or similar degree at a recognised and accredited university;
- A good understanding of English (You must be able to speak, read and write at a business proficiency
- level);
- While not required, experience in a retail or service environment is advantageous.
- A valid driver’s licence and vehicle are required as you may need to travel to meet with clients.
- A working laptop using Microsoft Windows. DotActiv software operates on the Microsoft Windows
- platform. We do offer a laptop allowance included in your CTC.
Method of Application
Use the link(s) below to apply on company website.
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