JOB DESCRIPTION
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding trans
Job Description
The Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.
The purpose of thi
Job Description
Rewardsco has a fantastic Learnership opportunity available for 30 unemployed individuals to gain a qualification in General Management.
This opportunity is open to all those tha
RESPONSIBILITIES:
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work
Duties & Responsibilities
Preferred & backup agents for Top Customers in East Africa.
Be the single point of contact for all customers
Monitoring of backorder reports, and working wi
Reference Number: CLO/KZN/15/05/24
Purpose:
To facilitate and implement the merSETA Client Services strategy to ensure that a high level of client satisfaction is achieved, as well as to i
Computer Literacy
Microsoft Office Suite
CargoWise1
Job-Related Requirements
Minimum of 2 years’ experience in Freight Forwarding environment end to end process.
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard o
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard o
Job Description
To organise, streamline and oversee the onboarding of New to Bank and Existing to Bank clients within the agreed service level agreements (SLA)
Collaborate closely with releva
What You'll Bring:
Manage incoming calls and emails for both English and French speaking banking and business customers
Translate and respond to emails, and review contracts and other docu
What you will do in this role:
Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
Promo
About the role:
As a Client Success Executive, you will be responsible for providing world-class service. You will resolve customer inquiries through multiple contact channels such as email, phone
Main purpose of the Job
To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experienc
KEY RESPONSIBILITIES
Lead a Customer Board with Exco senior leadership to objectively provide a voice for customer and consumer feedback, required business interventions and reset for how things
Job Purpose
To deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
Knowledge S
Job Purpose
To deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
Knowledge S
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.