COR System and Reporting Officer (Houghton) at SBV Services (Pty) Ltd.

Description

Data Maintenance and System Administration

• Maintain COR systems’ back-end software and hardware for optimal functionality.
• Create and maintain user access on the COR systems.
• Compile and analyse data from the various COR systems to identify trends, irregularities, and significant events within SBV, escalating where necessary to minimise risk.
• Troubleshoot and resolve system errors, collaborating with IT or service providers where applicable.
• Keep abreast of new technologies and assist in identifying and testing innovative solutions.
• Collaborate with management to implement emergency procedures and contingency planning.
• Assist in the training of COR Operators on SOP amendments and relevant tracking and monitoring activities.

Audit, Record Keeping, and Reporting:

• Conduct regular audits of the COR systems in relation to.
  • Security systems
  • Access controls
  • Procedures
• Data verification Verify that all SOPs, regulations, and statutory requirements are adhered to by collaborating with internal and/or external auditors and various stakeholders.
• Implement corrective measures based on audit findings to enhance the efficiency and effectiveness of security systems.
• Establish and maintain a comprehensive record-keeping system for all security-related activities within the COR department.
• Extract information from the database to generate regular reports on system performance, incidents, insights, and trends for management review.
• Collaborate with relevant stakeholders to compile comprehensive reports on the status, incidents, challenges, insights, and trends of back-end security systems.
• Provide accurate and timeous documentation of security breaches, investigations, and resolutions.
• Implement and maintain a centralized repository for all relevant documentation adhering to POPIA.
• Prepare progress and monthly highlight reports in conjunction with the team to communicate any potential risks.
• Act as a focal point for the collection, analysis and dissemination of data/information relevant to verification, monitoring and inspection activities in coordination with the Access Control team.

Compliance and Coordination of Overall COR Operations

• Monitor and track systems, alarms, and incidents in adherence to assigned responsibilities of COR Supervisors and Operators
• Verify alarm events with relevant parties and take appropriate actions as per the standard operating procedures.
• Collaborate with internal stakeholders, such as the Local Control Room, Risk Departments, and Operations for seamless operations.
• Establish and maintain relationships with external stakeholders, including emergency services, to enhance situational awareness.

Monitoring and Evaluation

• Develop and implement a Monitoring & Evaluation plan including performance indicators, establishing baselines and methodology of systems and COR people practices.
• Monitor and manage performance indicators and targets according to the project design and workplan.
• Analyse and prepare evidence-based monitoring reports.
• Design and conduct surveys for regular monitoring.
• Review, maintain and monitor the COR risk register on regular basis and flag any high risks that may have a potential negative impact on the site security.
• Propose possibilities for further impact monitoring.

Standby Availability

• Guarantee availability for standby duties to ensure continuous monitoring and support of security systems.
• Respond promptly to unforeseen circumstances and Act as a backup resource, including Supervisor or Operator unavailability, to maintain operational continuity.
• Collaborate with the Head: COR to establish clear protocols for task delegation and handovers in the event of unexpected absences.
• Assist in task delegation, ensuring that responsibilities are appropriately distributed during periods of staff absence.
• Maintain a state of readiness to step into Supervisor or Operator roles during emergency situations.
• Guarantee effective communication channels and rapid mobilisation of resources for example: SAPS, Tactical Support Officers, etc.

Lead as an Ambassador and executor of Change.

• Act as a change management agent in periods of change to ensure continuity to operations.
• Manage the integration of COR into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s

Drive the oranisation culture.

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
• Provide leadership to employees within the organisation, creating a winning culture and high morale.
• Initiate and lead a culture of performance driven output through shared purpose vision and values.

Requirements

Work Experience

• 3 years' experience in operating, administering, or monitoring access control systems, security systems, alarms etc (e.g., CCTV).
• 1 Year experience supervising teams’ productivity and output10
• Previous experience in a technical or operational role is advantageous. (1 – 3 years)
• Logistics or Cash in Transit industry knowledge advantageous

Education

• Grade 12 or equivalent.
• Accredited training in system administration, information technology, or a related field.
• Mandatory Registration with PSIRA (Private Security Industry Regulatory Authority).

Functional Competencies Required

• SBV Security Systems
• Data Protection and Protection of Personal Information Act (POPIA)
• Private Security Industry Regulation
• Occupational Health and Safety Act
• Control Room Operations
• Cash management and security operations.
• Risk Management