COR Operator - Houghton at SBV Services (Pty) Ltd.

Description
Generating and providing System Codes and Exercising Remote access control

•   Update system with relevant information required for issuing codes
•   Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
•   Responsible for generating and providing system codes and exercising remote access control of allocated assets.
•   Assist with Adhoc duties as requested by the Supervisor or Line Manager

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences

•   Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
•   Actively check that the systems are updating regularly and working at the required operating level
•   Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
•   Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
•   Escalate any faults with the alarms and provide a status report to the applicable party

Administer and Maintain the Relevant Database and Registers On Security Systems

•   Record all transgressions and faults, update and maintain records and generate the required reports
•   Maintain and update all necessary registers (i.e OB)

Build and Maintain Internal and External stakeholder relationships

•   Build and maintain effective working relationships with all internal and external stakeholders.
•   Escalate any system failures immediately to the relevant party
•   Assist with incoming queries from stakeholders
•   Escalate all identified transgressions at centres to the Supervisor
•   Continuously liaise with centres regarding access control and alarm events

Applicable for Operators Sitting in the RMC

•   Control and link the relevant permissions to the ATM Custodian Profiles on the system
•   Verify that allocated vehicles are visible and tracking on the monitoring system
•   Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
•   Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
•   Communicate with Senior Management in the event of an emergency
•   Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
•   Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
•   Send an updated report to the Device Administrator informing them of the new sites loaded
•   Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy
•   Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation to risk factors / threats towards SBV

Applicable for Operators Sitting in the COR

•   Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
•   Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
•   Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor

Requirements  Internal

•  3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10,

OR

•  1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
•   Previous Call Centre experience and or experience within client services (Advantageous)
•   External
•  2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
•  Experience within a logistics or CIT industry (advantageous)

Minimum Requirements: Education
   Internal:

•  Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience

  External

•  Grade 12

NB: Communication will be limited to shortlisted applicants only.

SBV recruitment is committed to transformation and diversity alignment.