Job Vacancies at FNB South Africa

Purpose

• To provide appropriate administrative and implementation support to Wealth Managers through the execution of administrative duties as per agreed standard operating procedures. To build and maintain relationships with clients, and collaborate with internal stakeholders and service providers.

Experience and Qualifications

• Minimum Qualification : Relevant Certificate or Diploma
• Preferred Qualification : Relevant Degree
• Experience : 1 to 3 years’ experience in a similar environment. Preferred industry related experience

Responsibilities

• Control costs through awareness of impact of work and potential waste.
• Manage own costs and expenses associated with role to enhance cost effectiveness
• Identify and escalate potential risks which may lead to increased costs.
• Adhere to standards and procedures to reduce costs
• Identify process improvements in order to save costs
• Adhere to predetermined operational costing within budgets in the execution of projects and work related expenditure.
• Ensure that physical resources and equipment usage is managed in a manner that reduce financial loss and/or waste.
• Manage internal stakeholders and adhere to relevant SLA agreements.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Continuously strive to improve service delivery quality, productivity, turnaround time, availability, reliability and accuracy to avoid operational loss
• Resolve client queries in accordance with operational goals and standards, and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Serve as first line of contact for clients and manage customer interactions.
• Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
• Adhere to schedules to effectively and timely perform assigned work.
• Attend (and facilitate) meetings as and when required; maintain documentation and share information with the team.
• Deliver work in an accurate manner to ensure consistent results within department.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Remain accountable for your own work (the exercise of judgement and discretion) in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Continuously identify and escalate risk.
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Plan and organise own tasks to make sure that performance objectives are met.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Keep abreast of learning opportunities, changing products and trends.

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Purpose

• To create the vision, culture and strategic direction for the Department and contribute to the business overall strategy. Develop strategic relationships and lead transformation in the team. Influence the behaviour of a large team by leading and directing to ensure the Bank's financial performance is enhanced by exceeding agreed performance objectives. Provide support in the successful management of the pricing and profit margins written on new and existing business.

Experience and Qualifications

• Honours degree in Finance/Actuarial or related degree preferential.
• A minimum of 5 years’ experience in a strategic leadership role in a corporate environment.
• Previous experience in the Financial Sector would be an advantage.
• Minimum 2 years managerial and leadership experience.
• At Least 5 Years Pricing and Profitability experience in an asset financing or consumer loans environment.

Responsibilities

• Manage overall running costs in relation to productivity ratios, maintaining targeted outputs and financial discipline i.r.o. budget, growth strategies.
• Conduct budget analysis, forecast and prepare budget for New Business and Sales opportunities based on Pricing.
• Focuses on new markets and new business opportunities and or activities to generate additional income and revenue growth with pricing.
• Develop and maintain partnership relationships with Internal and External Stakeholders and Line Management to ensure the strategic initiatives are relevant to their needs.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Achieve integration of processes in area of responsibility in collaboration with other departments, delivering required service levels.
• Creates the vision, culture and strategic direction for the Department and contributes to the business overall strategy through pricing analysis and opportunity growth of the business by providing support in the successful management of the pricing & amp profit margins written on new and existing business.
• Review and improve on an ongoing basis workflow processes and procedures to maintain quality and achieve optimal operational targets and manage delivery within set budgetary requirements in accordance with the business plan and monitor compliance.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices and implement appropriate interventions to ensure compliance with audit requirements for pricing policies and processes.
• Assess pricing projects and initiative appropriately in terms of cost/benefit analysis to ensure alignment to business objectives and manage pricing exceptions.
• Accountable for achievement of maximum productivity levels and positive climate in this results based operational environment.
• Improve business decisions by providing accurate and reliable business intelligence (information) on Pricing in the Business.
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Contribute to the development and execution of the business unit strategy through the development and implementation of the People Strategy and operational objectives by managing pricing exceptions, instill a pricing discipline and up-skill the frontline on pricing methodology in order to directly influence profitability of products.

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Purpose

• To manage market positioning, market intelligence, new business, advances, reporting and structuring of more complex deals.

Experience and Qualifications

• Minimum Qualification - Relevant Degree
• Preferred Qualification - Relevant Post Graduate
• Experience - 5 to 8 years experience in a similar environment, of which 2 to 3 years ideally at management level

Responsibilities

• Develop tactical plans to drive revenue growth
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
• Ensure optimised customer experience and service throughout the value chain
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Drive the increase in market share growth by sales activities with the increase in assets and liabilities growth
• Achieve revenue targets by either growing a portfolio fo existing clients (optimising revenue opportunities) or by acquiring new clients
• Drive an increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business
• Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 day deposits, fixed deposits) as defined in the Financial Performance Report of the Business
• Manage market positioning, new business and complex deals
• Maximise business portfolio cross sell opportunities and strengthen client relationships
• Develop materials and documentation including minimum standards templates, guidelines and FAQ and processes
• Identify, drive, and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice
• Provide subject matter expertise and thought leadership in area of expertise
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility

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Purpose

• Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.

Experience and Qualifications

• Minimum Requirements : Grade 12
• Preferred Qualification : Relevant NQF 5 as prescribed by the Financial Services Board
• Regulatory Exam as prescribed by the Financial Services Board
• Person must not be an unrehabilitated insolvent

Responsibilities

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Meet and exceed monthly sales target
• Maximize cross-sell opportunities identified aligned to customer needs   based customer needs analysis
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Purpose

• To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client

Experience and Qualifications

• Minimum Qualification - Relevant Degree in Business/ Engineering/ IT or similar
• Experience - 3 to 5 years’ experience in similar environment, of which 1 to 2 years ideally at a junior specialist level
• Knowledge Required : Solution viability assessment and business case orientation
• Strong understanding of business process definition and re-engineering requirements
• Moderate understanding of project management and system, data or business testing requirements principles
• Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Experience in the analysis and compilation of business information and intelligence
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)

Additional Requirements

Additional requirements:

• Proven track record of being involved in delivering digital solutions for customers at scale, preferably being part of ideation and solutioning of digital products.
• Prior experience in a technical solutioning role would be very advantageous
• Ability to handle complex projects and implementations involving integrations between various capabilities across different areas of the organisation
• General business acumen with good understanding of shared value creation
• Ability to work with widespread stakeholders, from multiple teams internal to nav» as well as Business units, segments, enablers across the organisation

Responsibilities

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
• Prevent wastage and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
• Analyse data to identify opportunities for efficiencies and growth in business

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Purpose

• To effectively manage and oversee all operational aspects in the achievement of the business objectives.

Experience and Qualifications

• Relevant Degree.
• 4 to 5 Years operational experience.

Responsibilities

• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Drive significant growth and profitability in the context of cost management.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business.
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit.
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
• Manage SLA agreements for the Business in line with business objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams.
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.