Vacant Positions at Hollywoodbets

Job Description

• The purpose of this role is to attend queries in relation to deposits and withdrawals. Credit deposits where appropriate and process branch withdrawals on request

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 6 months Customer Service experience.
• Basic Financial experience

What You’ll Do For The Brand:

• Allocate deposits to customer accounts accurately using the deposit app.
• Ensure that unaccounted transactions are attending to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Respond to customer queries via calls, live chat and emails.
• Perform prescribed confirmation checks to confirm the identity of the customer before the account can be accessed to assist with customer queries or branch withdrawals.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Assist with the updating of client banking details where needed.
• Ensure that phones are not unnecessarily paused out from the call system.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

• Good communication skills (verbal and written).
• Excellent planning, organizational and time management skills.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.
• Strong numerical literacy and financial acumen.
• Telephone etiquette and customer service excellence.

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Job Description

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring: 

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.

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Job Description

The successful candidate will support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 Months to 1- year within sales, promotions, or marketing.

What You’ll Do for The Brand: 

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.

• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge

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Job Description
This role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career

You’ll Bring

• Minimum of 1-year sales/marketing/promotional experience.
• Held a valid driver’s licence.
• Willingness to do shift and weekend work.

A Bonus to have:

• Have a minimum of 1-year driving experience.
• Relevant Diploma/Degree.

What You’ll Do for The Brand 

• Work closely with Area Managers to meet promotional needs.
• Facilitating promotional activities and drive FICA compliance.
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the field.
• Jointly plan marketing campaigns with Area Managers.
• Measure effectiveness of promotions.
• Provide ongoing training to Mobile Clerks.
• Identify interest and understand customer needs and requirements.
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor outlets.
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and TUV. Coordinate training.
• Visiting outlets as per call cycle.
• Daily, weekly and monthly reporting.
• Provide day to day operational support to Area Managers.
• Any other related duties that might be required.

What You’ll Bring to The Team

• Excellent communication and interpersonal skills.
• Exceptional Leadership skills.
• Impressive planning, organizational and time management skills.
• Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
• Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving skills.
• Good report writing skills (Verbal and written).

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Job Description

• The position will be responsible for processing administration; managing IR inbox; drafting of warnings; maintaining IR spreadsheets and reporting. Assisting with day to day operation of the Industrial Relations function and duties.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric
• Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)

What You’ll Do For The Brand:

Industrial relations

• Managing IR Inbox and attending to all warning queries
• Assisting HR Consultants in drafting warnings when required
• Offering accurate IR Support and advice to Managers and Branches regionally.
• Processing of warnings, hearings, suspensions and hearing outcomes i.e. dismissals on People System.
• Uploading hard copies of warnings, hearings, suspensions, and hearing outcomes i.e. dismissals on People System.
• Filing hard copies of warnings, hearings, suspensions and hearing outcomes etc.
• Updating the following spread sheets daily:
  •  IR/Hearings Spread Sheet
  •  Hearings Spread Sheet
  •  CCMA Follow-up Spread Sheet
• Compiling monthly IR reporting spreadsheet
• Following up with CCMA weekly regarding referrals and new cases Conciliation and/or Arbitration.
• Following up with HR consultants on a weekly basis regarding outstanding warnings
• Drafting of aggravating and mitigating factors when required

What You’ll Bring To The Team:

• Ability to pay attention to detail.
• Approach one’s own work with dedication and high sense of responsibility.
• Ability to solve problems in a timely manner.
• Strong business acumen skills.