Vacancies at Sanlam

Role Description

As the Delivery Lead you will join our Project/ Delivery Management team and focus on enabling the Agile delivery method within our Scalable Warehouse Centre of Excellence team along with other Agile duties.

The Delivery Lead will be considered a subject-matter expert, have excellent logic and problem-solving skills and a drive to make a difference. The Delivery Lead will be responsible for enforcing the rules of Scrum and/or Kanban, removing impediments from their team while promoting self-management and constantly improving our standards of work. The Delivery Lead will also be responsible to mentor data engineers, BI engineers, data analysts and testers. The incumbent will be required to engage and align with the various stakeholders with SBI to create a synergy from within.

What will you do?

Output/Core Tasks

• Ensure systems and processes across teams are operated efficiently and effectively and deliver against business needs
• Establishes and manages team cadence throughout delivery lifecycle, facilitation of all scrum ceremonies
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Stakeholder management and playback, including product owners, executive sponsors and other external teams
• Work closely with leadership to define product and establish product backlog. Owns delivery roadmap.
• Support execution team with resolution of roadblocks and interdependencies, managing risks and issues.
• Facilitate internal communication and effective collaboration Hub stakeholders
• Be the point of contact for external communications (e.g. from customers or stakeholders)
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Works with Squad, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Ensure deliverables are up to quality standards in accordance with SBI and SGT processes and standards (i.e., architecture and security standards, project management and quality assurance methodologies etc.) at the end of each sprint
• Acts as a leader who coaches and supports Agile teams in Operations, as well as important BI initiatives and applicable portions of corporate projects and initiatives.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Help build a productive environment where team members ‘own’ the product and enjoy working on it
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure quality and cost-effective software development and maintenance of key BI Automation tools (Wherescape)
• Assist with onboarding resources
• Lead by example and define, where necessary, the necessary support model (People and process)

What will make you successful in this role?

Qualifications

Role Requirements:

• An Appropriate IT Qualification (Diploma/Degree) will be a strong recommendation.
• Knowledge of technology (existing & emerging) & its application in the insurance industry
• Strong delivery and project management knowledge
• Financial acumen in budgeting and management of IT costs to business unit/s
• Excellent organizational and problem-solving abilities
• Outstanding communication, facilitation, negotiation, and coaching skills
• Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
• SAFe Certification and/or similar will be advantageous
• Planning and problem solving with product management and delivery teams

Knowledge And Experience

• Tertiary Qualification in Computer Science, Software Development or Information Systems, or other related fields
• 4 years of product or project development experience, or 3 years of project development experience on an Agile Team or an equivalent combination of education and work experience
• Knowledge of AGILE project management is desired
• Experience in leading a team of software developers and analysts
• Strong understanding of Data Warehouse, Data Pipelines and BI applications will be advantageous
• Experience in managing services provided by 3rd party vendors
• Experience in using collaboration and backlog grooming tools is required
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques

Competencies

• A proactive self-starter
• Excellent written and oral communication skills
• A strategic mindset,
• Client focused
• Strong interpersonal skills and a passion for building new data services, offerings and solutions.
• Attention to detail with self-discipline,
• Strong ownership and accountability
• Takes initiative on work-related matters; proactively
• Ability to drive your ideas throughout the business, influencing others to understand the value in your opinions.

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What will make you successful in this role?

As a Business Analyst, you will play a critical role as a problem solver and be the person who assists in defining and enabling business change in an agile environment. Your primary responsibility is to deliver solutions that are fit for purpose, that focus on efficiencies and that deliver business value.

The following outcomes will be expected to be achieved by the Business Analyst:

• Understanding business needs as they relate to a potential change or transformation
• Acting as an advisor to the business on best outcomes for a particular business problem or initiative
• Facilitating group workshops and meetings
• Explaining technical jargon to non-technical/ business teams
• Gathering, identifying, and documenting business requirements
• Simplifying requirements, so they are easily understood across the whole team
• Building relationships with all key stakeholders this includes business owners, product owners, development teams, trainers, and users
• Business process modelling and improving business processes across various business units, processes, and systems
• Implementing, testing, and deploying solutions to business problems (includes facilitating and co-ordinating User Acceptance testing)
• Supporting business transition and helping to establish change (includes transfer of knowledge to users, trainers, and peers)
• Assist in the continuous development, improvement, and implementation of the analysis framework
• Working in an agile team within the scrum framework

Mandatory

• At least 5 years working experience in the financial services industry
• Experience in Business Analysis or similar role which shows Analysis capability
• Bachelor’s degree in information technology / systems or equivalent
• Relevant formal qualification in Business Analysis. E.g., Certification of Competency in Business Analysis (CCBA) or Advanced Diploma in Business analysis (AdBA)

Advantageous

• Experience working on IHUB / Life products / LAIQS
• Experience in the Investment industry
• Honours degree in information technology / systems or equivalent

Competencies

• Client focused
• Collaborates
• Drive Results
• Cultivate Innovation
• Be Resilient
• Excellent Communication skills (verbal & written)
• Ability to work across multiple teams and manage conflicting priorities
• Strong Facilitation and negotiation skills
• Analytical thinking & problem-solving
• Information gathering
• Planning, prioritising, and organising
• Attributes
• Positive, enthusiastic ‘can do’ attitude
• Ability to work under pressure
• Honesty, integrity, and respect
• Ability to work independently

Knowledge And Skills

Qualification and Experience

• Component level design based on Technology Architecture Model
• System analysis
• System and Database design
• System Testing
• Security and performance assessments
• Personal Attributes
• Balances stakeholders - Contributing through others
• Financial acumen - Contributing through others
• Plans and aligns - Contributing through others
• Communicates effectively - Contributing through others

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Who are we?

Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life.

Sanlam Values

The ability to demonstrate, understanding and apply our Sanlam values is embedded in all roles. Applicants must exhibit their commitment to the values as part of the application process.

Lead with courage

• Serve with pride
• Care because we respect each other
• Act with integrity & accountability
• Grow value through innovation & superior performance

What will you do?

• Activity management of representatives.
• Prospecting for Representatives.
• Production management on a daily basis concentrating on quality and quantity.
• Conducting training - Theoretical and practical in field.
• Facility liaison.
• New facility identification.

Qualification & Experience

• Grade 12
• Meet the qualification requirements in line with their DOFA:
• Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications.
• Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category the Manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.
• RE 5 required from date of appointment

Class Of Business (COB)

• Should the candidate have been deemed Fit and Proper for Tier 1 by 01 April 2018, the candidate is then deemed competent for Class of Business. All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment. If a potential candidate has not completed Class of Business they are still deemed to be under supervision and cannot be appointed as a Sales Manager.

Knowledge And Skills

• At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions)
• A minimum of one year management experience
• Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met

Personal qualities

• Good leadership skills.
• Entrepreneurial with good business acumen.
• Strong action orientation
• Good written and verbal communication skills.
• Ability to engage digitally
• Ability to make decisions.
• Initiative and innovativeness.
• Planning and organizing.
• Achievement orientation.
• Negotiation skills.
• Coaching and enabling skills

Our aim is to help you build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

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What will you do?

• Handling all claims related functions with Death and Disability processes
• Ensure optimal processes and controls to adhere to service level agreements (internal and external)
• Reporting – responsible for accurate and timeous management reporting as required (weekly/ monthly)
• Ensure compliance and risk problems are identified and communicated to management
• Understand and comply with relevant legislative requirements
• Stakeholder engagement with various internal and external stakeholders
• Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication
• Investigate, resolve and respond to ad hoc operational requirements
• Maintain relationships with internal departments and resolve and route queries effectively
• Assist with testing when necessary
• Ensure accuracy of own work
• Ensure a good client (internal & external) experience

Qualification And Experience

• Matric with Mathematics and/or Accounting.
• 2 to 3 years related experience

Knowledge and Skills

• Excellent knowledge of the Group Risk Industry
• General understanding of Employee Benefits
• Computer literate with proficiency in Microsoft Office (Word and Excel specifically)

Behavioural Competencies

• Excellent Interpersonal skills
• Strong analytical and planning skills
• Meticulous (attention to detail)
• Results driven
• Excellent client service ethic
• Action and result orientated

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

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What will you do?

The Test Analyst in the External Acquisitions (Investment Acquisition) team is responsible for setting up the relevant documentation to identify and define the required tests (test plan and test matrix), preparing test data in all the different environments, executing the test conditions to verify the results in the different stages of testing whilst carefully monitoring test coverage to evaluate the overall quality experienced.

What will make you successful in this role?

The following outcomes will be expected from the Test Analyst:

• Analyse system and business specification to provide inputs and estimates
• Liaising with business and or technical representatives to ensuring the highest quality outcomes
• Integration impact test analysis
• Defining the appropriate tests required
• Gathering and managing the Test Data
• Set up / adjust test plans for all types of testing (functional and non-functional testing)
• Comprehensive documentation of test results according to standards
• Perform defect logging and reporting
• Post implementation production support (after care)
• Identify and suggest areas for growth and improvement within the team

Qualifications And Experience

• ISTQB CTAL Foundation Test Analyst Certificate and/or other relevant qualification
• Solid understanding of Software quality and agile methodologies, tools and techniques (black box, white box and automated testing experience)
• Knowledge of OO concepts and principles (highly desired)
• Solid understanding of Agile methodologies (scrum)
• Intermediate knowledge and experience in SQL
• Knowledge of SSIS, SSRS and ETL testing is an advantage
• 5+ years related experience of Software Testing/Quality Assurance
• Active participation in team to improve the testing process/define the team’s test strategy
• Technical knowledge (HTML) and solid experience in WEB Application testing would be to your advantage
• Testing experience of mainframe applications recommended
• Understanding of common software failures and faults
• Relevant experience in the financial services industry to your advantage
• Automated testing experience would be an advantage
• Knowledge of API testing

Competencies

• Client focus
• Cultivates innovation
• Collaborates
• Being resilient
• Drive results
• Strong analytical thinking & problem-solving skills
• Attention to detail
• Strong planning and organising skills
• Ability to perform well under pressure

Attributes

• Positive, enthusiastic attitude
• Ability to stay focussed while under pressure
• Professional work standards
• Takes ownership of tasks and drives tasks through to completion
• Is accountable for own actions
• Honesty, integrity and respect

Qualification And Experience

• Degree or Diploma and the required Certification with 6 to 8 years related experience.
• Knowledge And Skills
• Regression testing and scripts
• System testing, analysis and reviews
• Business Requirements
• Logs and tracks and resolves defects