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  • Posted: Sep 28, 2022
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    New Accounts Manager

    Job Summary

    DESCRIPTION

    Amazon is hiring a New Accounts Manager (NAM) to improve the experience for our African customers. Africa, is positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology and evolving consumer behavior. This role will allow you to work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous and collaborative environment please reach out for more info then this is the position for you.

    The successful candidate will recruit and launch online sellers on Amazon's Marketplace and help them expand and grow their businesses by partnering with Amazon. The Account Manager will be responsible for delivering new business growth and maximizing revenue generation across selected product families. Operating in a fast-moving and often ambiguous environment, the successful candidate will have full responsibility for delivering business and financial objectives.

    As part of the role, the Account Manager will need to analyze sales and traffic data to identify opportunities to help existing sellers succeed in the marketplace and provide competitive knowledge towards the generation of leads to recruit new sellers, both national and international. Likewise, the Account Manager will work with a wide range of internal stakeholders both within and outside the country to support the consolidation of existing and development of new services. The Account Manager will need to work closely with Category Managers to identify long term and short-term growth opportunities for various categories.

    Key job responsibilities

    • Develop long-term relationships with partners, support them in the integration of their offers and develop ambitious goals for future growth prospects.
    • Achieve business and financial objectives and drive the growth of Amazon’s third-party business in selected categories
    • Identify opportunities to improve the Marketplace business for all sellers through scalable solutions and manage the roll-out of these solutions
    • Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
    • Work closely with Category teams to identify category specific growth opportunities
    • Identify and manage projects to improve customer and seller experience, working closely with internal and external teams

    Basic Qualifications

    • Experience with commercial activities (hunting, negotiations, account management)
    • Bachelor’s Degree
    • Computer skills (Excel, Word, Outlook, PowerPoint)
    • Ability to work with wide range of people at all decision-making levels
    • Experience solving analytical problems, either in professional experience (data analysis) or education.

    Preferred Qualifications

    • E-commerce experience
    • Written and verbal communication skills; able to explain complex concepts simply

    go to method of application »

    New Key Accounts Manager, Marketplace

    Job Summary

    DESCRIPTION

    Amazon is hiring a Key Accounts Manager (KAM) to improve the experience for our African customers. Africa, represents a large and growing consumer market positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology and evolving consumer behavior. This role will allow you to work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous and collaborative environment please reach out for more info then this is the position for you.

    The successful candidate will recruit and launch online sellers on Amazon's Marketplace and help them expand and grow their businesses by partnering with Amazon. The Account Manager will be responsible for delivering new business growth and maximizing revenue generation across selected product families. Operating in a fast-moving and often ambiguous environment, the successful candidate will have full responsibility for delivering business and financial objectives.

    As part of the role, the Account Manager will need to analyze sales and traffic data to identify opportunities to help existing sellers succeed in the marketplace and provide competitive knowledge towards the generation of leads to recruit new sellers, both national and international. Likewise, the Account Manager will work with a wide range of internal stakeholders both within and outside the country to support the consolidation of existing and development of new services. The Account Manager will need to work closely with Category Managers to identify long term and short-term growth opportunities for various categories.

    Key job responsibilities

    • Develop long-term relationships with partners, support them in the integration of their offers and develop ambitious goals for future growth prospects.
    • Achieve business and financial objectives and drive the growth of Amazon’s third-party business in selected categories
    • Identify opportunities to improve the Marketplace business for all sellers through scalable solutions and manage the roll-out of these solutions
    • Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
    • Work closely with Category teams to identify category specific growth opportunities
    • Identify and manage projects to improve customer and seller experience, working closely with internal and external teams

    Basic Qualifications

    • 4+ years of related experience
    • Bachelor’s Degree
    • Written and verbal communication skills; able to explain complex concepts simply
    • Ability to work with wide range of people at all decision-making levels

    Preferred Qualifications

    • E commerce experience
    • Experience solving analytical problems, either in professional experience (data analysis) or education.

    go to method of application »

    Customer Service Associate (Turkish), Book Depository

    Job Summary

    DESCRIPTION

    Are you passionate about delivering delightful customer service experiences?

    Are you fluent in Turkish and English Language?

    Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.

    Key job responsibilities

    • Communicate fluently in Turkish and English Language
    • Resolve 15 to 25 customer emails or live chats per hour
    • Investigate and resolve account-specific issues related to book shipments
    • Communicate issues to appropriate teams as necessary for quick resolution
    • Report all product and service-related trends to the Customer Care Leaders
    • Reply to pre-order questions and promotions via email, and online chat
    • Provide guidance through the online ordering process
    • Address and resolve post-order questions regarding shipping, billing, and delivery
    • Utilize a variety of software programs to resolve customer inquiries
    • Other general administrative duties as assigned

    Basic Qualifications

    • Fluent in Turkish and English verbal and written communication
    • High School Diploma or equivalent
    • Minimum 1 year evidencing exceptional customer service
    • Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
    • Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
    • Good composition skills, ability to compose a grammatically correct, concise, and accurate written response
    • Effective problem solving skills
    • Ability to approach problems logically
    • Ability to demonstrate learning and decision making skills
    • A natural ability to building rapport

    go to method of application »

    Software Engineer, EC2 API

    Job Summary

    DESCRIPTION

    Come join our creative team of software developers dedicated to EC2 and its customers. Join us in building the next generation Control Plane service platform that runs the Amazon Elastic Compute Cloud (EC2) (http://ec2.amazonaws.com/) web service.

    Our platform handles a significant load of Internet traffic generated by internal and external customers that build their platforms on EC2. On any given day we use Java, Kotlin, Python, Ruby as well as various Native AWS services and Amazon-internal tools. We don't expect you to be an expert in, or know all these technologies listed, but we do expect you to be excited to learn about them. As an experienced engineer in this team, you will play an committed role in developing high quality software designs & solutions to our often complex problems.

    Our team is dedicated in supporting new team members with a welcoming inclusive approach. We are a team that strives to grow each other in our careers through mentoring. Our team invent, design and build software that is stable and performant. We write and support code that is easy to understand with solutions that are pragmatic. We do this by keeping a high bar in code reviews that we take seriously. We believe good code reviews raise quality and a mechanism to instill high standards for growth.

    We care about career growth. Therefore, we follow a DevOps model where we assign projects and tasks based on what will help each team member develop into a more well rounded engineer that will enable them to take on more complex tasks in the future. As an Amazonian, you’ll enjoy interacting with some of the most talented engineers in our industry through breakfast talks and demos, internal communities and extensive training material that span all aspects of our business. Engineers in our teams have a strong sense of ownership and drive to innovate and have resounding impact in how we develop and deliver software at such a large scale.

    This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure our systems are fault tolerant. Our team values work-life balance and respect each others time.

    We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us.

    Basic Qualifications

    • Degree in Computer Science or related field, or equivalent working experience
    • 3+ years of industry experience in a software development environment
    • Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
    • Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang, Ruby, C, C++

    Preferred Qualifications

    • Analytical skills with excellent problem solving abilities.
    • Working knowledge of AWS products and technologies.
    • Someone who is comfortable working within a diverse team.
    • Effective written communication and verbal agility are beneficial

    Method of Application

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