Job Opportunities at Amazon

We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. The development opportunities are plentiful and we're only just starting to scratch the surface. If this sounds intriguing to you, then come build with us.

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years experience in a software development environment
• Proficiency in Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Go, Ruby, Kotlin

Preferred Qualifications

• Effective written and verbal communication skills
• Able to work in a diverse team

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As a Customer Support Agent (CSA), you will support AbeBooks buyers email, by offering them fast, and educated solutions to their issues. Buyers inquire about ordering books online, initiating returns, obtaining tracking information, and a variety of other transactional issues. You will perform investigations and resolve issues using established procedures and guidelines, and will provide feedback on processes when you see an opportunity to improve the customer experience.

You are an enthusiastic team player with a strong technical aptitude, and excellent written and verbal communication skills. You demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving a high number of incoming customer requests via e-mail. You are obsessed with the customer and aren’t afraid to question current process when you think there’s a way to improve the customer experience. You continually seek opportunities to increase customer satisfaction and your own productivity. You are a proven self-starter who takes initiative and thrives in a fast paced environment while finding new way to contribute during slower periods. You are great at taking feedback and using it to improve your skills and grow your career.

Basic Qualifications

• High School Diploma or equivalent
• Minimum 1 year evidencing exceptional customer service
• Fluent in Italian and English verbal and written communication
• Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
• Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Customer orientation and ability to adapt/respond to different types of characters
• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• A natural ability to building rapport
• Ability to multi-task, prioritize and manage time effectively

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Key job responsibilities

• As a Software Development Engineer, you’ll be responsible to build and operate core EC2 infrastructure that runs on the hardware that enables launches of thousands of EC2 instances every day.
• As an experienced engineer in this team, you will play an active role in developing high quality software designs & solutions to complex problems. You are successful at working autonomously in delivering software. You work with your team to invent, design and build software that is stable and performant. You write code that is easy to understand and your solutions are pragmatic. You regularly evaluate and improve your team's internal development processes.
• Proficiency in at least one modern programming language, such as C, C++, Rust or Java is required.

A day in the life

Work/Life Balance

• Most of our team is based in Cape Town. Currently we work mostly remotely with the option of going to the office. This can change and will be aligned to Amazon’s future remote work policy. From time-to-time, we work with our colleagues across the world meaning we accommodate the different time zones.

On-Call Responsibility

• We rotate our on-call responsibilities which means that every 4-6 weeks, you would need to be contactable outside of office hours, however, due to the team largely focusing on investigations and monitoring, this rarely happens.

Mentorship & Career Growth

• Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

About The Team

• The EC2 CoreO team forms part of the EC2 organisation in Cape Town. You will have the opportunity to work with the some of the best engineers in virtualization and kernel development. The team has specialised skills in CPU oversubscription and many of the senior engineers have been around since the inception of EC2.

Basic Qualifications

• Bachelor’s degree or higher in Computer Science, Engineering or related field or relevant work experience.
• 2-5 years professional experience in commercial or web-scale system software development and delivery

Preferred Qualifications

• Master’s degree or equivalent is plus
• A good understanding of Windows and Linux operating systems
• A basic understanding of virtualization or hypervisors