Job Vacancies at Telesure Investment Holdings (TIH)

JOB PURPOSE

• The senior analyst will appropriately allocate expense charges to the respective products, brands, and business lines. The expense charges must be calculated such that they equitably meet the incurred expenses. Monitoring of the incurred expenses and the associated expense charges collected will also be produced to track performance. They must also manage, mentor, and upskill junior analysts.

Responsibilities

Business Requirements Identification

• Analyze business requirements and to identify root cause rather than reacting to symptoms. Business requirements need to be clearly documented within the scope of use, definitions and assumptions made. Develop solutions that address business requirements and objectives. Refine solutions over time as more information becomes available.

Stakeholder Engagement

• Collaborate with internal (Actuarial) and external (Business) stakeholders. Keep stakeholders informed and up to date with project/analysis delivery and provide clear and concise feedback to stakeholders. Maintain measurable service levels on business requests and provide feedback that speaks to the business issue observed. Be on time and prepared for meetings with Business.

Data Collection & Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business. Extract and verify data used for actuarial models. Data/information to be reconciled against credible data sources (for example financials) to ensure the data is complete and accurate. Ensure definitions and assumptions are aligned to the problem statement. Before data is used for analysis/modelling, review and acquire the required signed-off from the Technical Manager.

Actuarial Modelling

• Develop, maintain and implement actuarial models and processes. Models to be fit for purpose and able to estimate the reality accurately. Models (and any form of estimation) to be clearly documented with the scope of use, definitions, data, and assumptions made. Regularly monitor models to ensure model performance and that they are communicated back to the business. Before Models are used for estimation within the Business, the Senior Actuarial Analyst should review and acquire signed-off.

Model deployment and testing

• Effective impact and sensitivity analysis to be performed before any deployment is done. Translate results from the impact/sensitivity analysis to Business, to provide insight and what various pricing changes will mean to profitability and policy growth within all brands and distribution channels. Maintain and develop documentation on model/pricing and clearly state what needs to be deployed and how testing will be done to ensure the deployment is successful. Ensure monitoring process are in place to measure the performance of the model/pricing.

Insights and Reporting

• Translate the monitoring results so they can be understood by Business. Provide an ecosystem where data and data analysis is nimble and easy to access by any team member. Provide insights from monitoring to inform the Business of future modelling endeavours. Ensure monitoring is accurate and complete and regularly validated against credible data sources. Review of results on a regular basis and ready to be presented to the Actuarial Management level.

Improvement / Innovation

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered. Stay up to date with Business developments and develop solutions proactively within Business. Ensure data processes are continuously maintained and kept up to date. Continuous development/research of modelling techniques and feature engineering to improve model estimates.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Manage the development of pipelines and succession planning as well as performance scoring and management. This includes the setup of performance contracts and personal development.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization/ actuarial policies and procedures and/ or relevant regulatory codes and codes of conduct, reporting these and escalating issues appropriately. Maintain standards of integrity and professionalism as set out by the Actuarial Society of South Africa.

Building Capability

• Mentor and coach staff on a technical and professional front. Mentor and coach staff to develop data analysis, aggregation and cleaning skills and how to develop models and the review thereof.

TECHNICAL COMPETENCIES

Computer Skills

• Support business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, and guide and train others. Actuarial and statistical software; Advanced Microsoft Office.

Modelling

• Use comprehensive knowledge and skills and guide and train others to develop financial and economic models for planning and monitoring purposes.

Numerical Skills

• Use a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis and provide guidance and training to others. Strong background in mathematics and statistics.

Data Collection and analysis

• Provide technical guidance when required to analyze data trends for use in reports to help guide decision making.

Writing Skills

• Use clear and effective writing skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.

Verbal Communication

• Use clear and effective verbal communications and provide technical guidance when required to express ideas, request actions and formulate plans or policies.

Presentation Skills

• Communicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.

Analytical Processes

• Provide technical guidance when required to support research schedules using appropriate analytical processes and procedures.

Assessment

• Provide technical guidance when required to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Action Planning

• Provide technical guidance when required to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Planning and Organizing

• Provide technical guidance when required to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

Compliance

• Provide technical guidance when required to achieve full compliance with applicable rules and regulations in management and/or operations. Actuarial Society of South Africa.

Data mining

• Apply concepts of knowledge / skill and provide technical guidance when required.

Data Management

• Provide technical guidance when required to acquire, organize, protect and process data to fulfill business objectives.

Minimum Requirements

• Bachelors / Honours degree in Actuarial Science or similar
• Qualified or making good progression toward Actuarial qualification
• 3 or more years of pricing experience within a short-term insurance environment
• 1 or more years of experience in general supervision of more junior colleagues
• Skilled programmer
• Good Microsoft Office knowledge
• Good SQL knowledge
• Skilled and experienced modeller

Advantageous

• Good knowledge of SAS

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Job Purpose

• Ensure the effective planning and execution of the Direct Marketing strategy and effective execution of marketing campaigns against set targets and budgets, with a clear focus on maximising the return on investment and optimising to achieve best response rates. Ensure effective reporting that provides insight into performance to achieve best response rate and return on investment.

Responsibilities

Marketing Campaign Development

• Coordinate activities of interdepartmental teams and act as their primary point of contact while working within an established campaign plan to deliver successful advertising/promotion/other marketing campaigns. Assist the Direct Marketing Manager to execute the Direct Marketing strategy per brand, and all activities that are associated with this across the business. Compile campaign briefings in line with specific Brand campaigns. Proof read and manage sign-off process on all creative development and execution of campaign materials, such as emails, sms, app notifications, online messages, any design elements, infographics, banners, letters, etc.

Marketing Planning

• Contribute to the development of Direct Marketing and tactical campaigns. Work closely together with the Direct Marketing Managers to ensure that all reporting is complete and accurate to effectively develop the monthly planning documents.

Marketing Execution

• Execute a marketing plan for a particular product, service, or specialty area while working within established marketing systems. Coordinate the Direct Marketing campaign calendar and ensure that all campaigns are executed timeously. Oversee the campaign production process to ensure timeous and accurate delivery into all channels, e.g. SMS, email, and in-app.

Marketing Communications

• Develop and deliver marketing communications campaigns across all media to support the business plan and improve response rate. Assist on a variety of ad-hoc marketing and communication initiatives, as needed and instructed by the Direct Marketing Manager.

External Consultant or Contractor Engagement

• Prepare briefings and information for external partners or advisors to support the delivery of key projects and/or ad hoc services. Monitor and evaluate outcomes and recommend remedial actions where necessary. Brief external partner agencies, brief internal creative studio, brief internal service providers and any other stakeholders that will help deliver the Direct Marketing strategy across the TIH brands.

Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently. Manage and track all campaign reports from Email Service Provider, SMS Service Providers, and any other software tool, or otherwise, used for the execution of the Direct Marketing strategy and tactical campaigns. Continuously work with the Direct Marketing Manager to analyse results of campaigns.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports. Review campaign results and make recommendations on campaign refinement that will result in improved performance. Manage, track and measure campaigns and communicate results accordingly. Present monthly reports on all campaigns executed within the month. Work with internal teams including Data Analytics, Campaign Specialist teams, Brand Marketing teams and the Digital Marketing teams to define campaign requirements to ensure reliable uptake BAU acquisition and upsell/cross sell of products and services.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Communicate with all stakeholders internally and externally to ensure that everyone is timeously advised of all Direct Marketing campaigns.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• A relevant 3-year degree in Marketing Management and/or Customer
• Relationship Marketing, and/or IMM Direct Marketing Diploma or equivalent (Advantageous)

General Experience

• 2 or more years experience within a Marketing environment (Essential);
• Experience in data analysis (Advantageous); Experience in the Financial