Job Opportunities at Nedbank

Job Purpose

• To manage transactional processing & FICA-related activities & functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes and in accordance with Client Operations Strategy.

Job Responsibilities

• Minimise losses and reduce overall cost of client operations by maintaining high work standards and vigilant risk management.
• Maintain a departmental set of management & record keeping standards ensuring compliance with relevant requirements, conditions, and standards.
• Testing for record keeping retrieval to be conducted on a bi-annual basis to ensure that the retrieval timelines can be adhered to if the FIC requested MLC information, records or transaction information
• Ensure effective processing of FICA and all client data related capturing and records maintained
• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
• Improve client relationships through focused NCIB client strategy.
• Ensure the validation function on KYC/FICA both in the context of new to bank and reviews.
• Review clients by ensuring that "gaps" are identified in the FICA/KYC requirements of existing clients.
• Liaise with front line relationship managers with regard to sourcing missing data / documents from clients.
• Ensure that all NCIB Client records are optimally managed and maintained.
• Ensure that all exceptions are managed & resolved within agreed SLA's.
• Ensure that defined transactional processing & FICA-related activities & functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes.
• Ensure that Data inputs are correctly & accurately captured
• Ensure that project goals are accomplished & are in line with business objectives.
• Manage client reviews based on the risk criteria assigned to clients and facilitate and co-ordinate the review processes for NCIB
• Quality assurance sign off in terms of FICA to ensure correct application and approval of KYC information on client files

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma or Degree or Certificate in Compliance, AML

Minimum Experience Level

• 1-2 years general banking experience, with knowledge of KYC/ FICA

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Relevant product knowledge
• Knowledge of risk
• Relevant system knowledge
• Behavioural Competencies
• Adaptability
• Building Customer Loyalty
• Continuous Learning
• Collaborating
• Work Standards
• Managing Work

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Job Purpose

• To manage UK KYC-related activities & functions on client onboarding and maintenance that are executed within defined standards & requirements as required by the UK regulator.

Job Responsibilities

• Maintain a departmental set of management & record keeping standards ensuring compliance with relevant UK KYC standards and Nedbank internal standards.
• Identification of risk
• Ensure effective processing of KYC and all client data related capturing and records maintained
• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
• Improve client relationships through focused NCIB client strategy.
• Ensure the validation function on KYC both in the context of new to bank and reviews.
• Review clients by ensuring that "gaps" are identified in the KYC requirements of existing clients.
• Liaise with front line relationship managers and UK MLRO and Financial Crime Officer with regard to exceptions to standards. 
• Ensure that all exceptions are managed & resolved within agreed SLA's.
• Ensure that defined transactional processing & UK KYC-related activities & functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes.
• Ensure that Data inputs are correctly & accurately captured
• Manage client reviews based on the risk criteria assigned to clients and facilitate and co-ordinate the review processes for NCIB.
• Analysis of PEP and sanctions alerts and determining an outcome whether a true match to the party in question as well as determining the residual risk of a PEP
• Understanding the compliance requirements of UK customers such as client categorisation, FSCS etc.
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification
• Diploma or Degree or Certificate in Compliance, AML

Minimum Experience Level

• 3-5 years general banking experience, with knowledge of KYC
• In depth knowledge and application of UK regulations is required  

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Relevant product knowledge
• Knowledge of risk
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Building Customer Loyalty
• Continuous Learning
• Collaborating
• Work Standards
• Managing Work

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Job Purpose

• The role is responsible for leading and managing a team of property finance specialists as well as facilitating the sourcing of new commercial and industrial property finance transactions, and ensuring that existing Property Finance clients are maintained, while actively growing a new client base through innovative deal-making and product structuring.

Job Responsibilities

Financial Performance/Targets

• Achieve and / or exceed financial targets by effective acquisition of commercial and industrial property finance deals, management and retention of the book / portfolio.
• Responsible for the overall financial performance of the team in terms of team portfolio income statement and balance sheet metrics, as measured against annual (Q0) budgets and financial targets. Such financial targets also include new business and book retention financial targets.

Deal Creation / Client Acquisition

• Develop strong relationships with clients, and any other deal referral channels within the region and initiate new business with them.
• Continuously look for creative approaches to put new transactions on the book.
• Adequate insight and knowledge of financing instruments to create new transactions.
• Proactive and deal making mindset (but within risk management related parameters) to ensure that transactions are won.

Client Retention

• Build and maintain existing relationship with established clients within the region and retaining and optimising existing business opportunities.

Client Satisfaction

• Add value in interacting with clients.
• Provide internal and external client satisfaction by ensuring operational excellence in dealing with client queries.

Cross-Sell

• Identify new business opportunities within different divisions of Nedbank.
• Compliance / Risk Management
• Identify inherent and potential risk in the property market within the region.
• Continuously evaluate and mitigate the credit risk embedded within the environment and deals, to derive the maximum risk and return environment.

Operational Leadership

• Effectively manage a team of Lending Analysts, Associates and Senior Associates, by monitoring and ensuring effective motivation and performance.  
• Implement effective capacity management to drive talent management, business continuity and training and development.
• Ensure that the systems, processes, and willingness exist for human capital development.
• To manage and leverage knowledge.
• Grow the intellectual property knowledge of the sales team.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• CA(SA)/CFA/MBA/Relevant Post Grad Qualifications

Type of Exposure

• Achieved Financial and Business Results
• Managed Transformation & Innovation
• Managed Governance
• Mitigated Compliance Risk
• Achieved Management and Process Results
• Built and managed stakeholder relationships
• Identified Cross-Selling Opportunities
• Managed Business Results
• Managed Self and Team
• Managed Transformation and Innovation

Minimum Experience Level

• At least 10 years’ experience in the financial services/commercial and industrial property industries, preferably in a senior sales/client relationship role.
• Experience in property development, financing, and loan structures. Experience in client acquisition and sales.

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Capacity planning
• Client service management
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Strategic planning

Behavioural Competencies

• Coaching
• Cultivating Networks and Partnerships
• Customer Focus
• Entrepreneurship
• Operational Decision Making
• Initiating Action

Closing Date

19 July 2023

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Job Purpose

• To provide specific insights into all the functions of the Nedbank Group in order to enable informed decision making at all levels.

Job Responsibilities

• Conduct research by undertaking and documenting feasibiilty and impact study
• Create a proposed solution based on the Business Requirements Definition (BRD) to produce a High Level Design (HLD)
• Deliver final solution by obtaining customer acceptance and sign off
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
• Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients
• Conduct regular feedback sessions with developers to ensure alignment with technical specifications
• Build collaborative relationships by assisting clients with resolutions of technical issues
• Adhere to the customer engagement model by training and communicating new or changed solutions
• Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements
• Ensure work is completed on time by adhering to the deadlines as per the Task Request System
• Gather and document business requirements by facilitating information gathering sessions with the customer
• Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design
• Explain the design to the front and back end developers by facilitating technical sessions
• Produce report/ dashboard specification document by engaging with client and developers
• Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing
• Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned
• Identify training courses and career progression for self through input and feedback from management
• Ensure all personal development plan activities are completed within specified timeframe
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• IT Bachelors Degree

Minimum Experience Level

• 5 -8 years experience in IT and BI environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge
• Business Acumen
• IT / Banking knowledge
• IT / Banking procedures

Behavioural Competencies

• Applied Learning
• Building Partnerships
• Collaborating
• Decision Making
• Quality Orientation
• Technical/Professional Knowledge and Skills