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Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Responsibilities
- To drive change management processes within Clicks operations and manage the rollout and implementation of all business process projects including the efficient execution of the project plan, resource allocation, management of stakeholders and teams and controlling of change and risks.
- To analyse, identify and make recommendations on business process improvement opportunities, with a focus on reducing time and cost.
- To develop business cases for proposed solutions considering cost and risk factors so as to aid management in efficient business decision-making.
- To implement metrics to measure project specific results.
- To effectively lead cross-functional teams to project timelines and output expectations.
- To work with and involve relevant stakeholders (IT/WMS provider etc) in identifying the root causes of problems and provide effective technical solutions.
- Coordinates activities with project director or operations director and other internal project teams to ensure alignment.
- To ensure compliance and provide business ownership of all systems and tools related to project delivery.
- To work on projects and initiatives ensuring meeting agreed timelines.
- Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
- Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.
- Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
- Assists in the preparation of capital expenditure requests for projects.
Minimum requirements
Qualifications
- Matric Certificate
- Bachelor’s Degree (B.Com, Bus. Sc or BSc) in Project Management (Essentials)
- Postgraduate qualification (Honours/Masters) in Project Management
Experience
- 5 - 10 years Project Management experience
- Knowledge of Warehouse Management Systems
- 3-5 years working with Project Management principles
- 3 – 5 years related project management experience in a retail operations environment
- 3-5 years with Distribution management experience
- Knowledge of warehouse and compliance procedures
- 1-3 years of financial knowledge skills cost control, budgets, and income
- Supply Chain industry experience
- WMS project management and implementation
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Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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Job objectives
- Transaction support: Play a lead role in supporting the business in M&A, JV opportunities – providing direction to senior management, supervising input from external advisors, co-ordinating compliance, tax, due diligence, financial, legal, etc., requirements, drafting and negotiating transaction documents.
- Regulatory & Compliance: Advising on regulatory and compliance issues relating to the consumer health care and life sciences sectors, ranging from medicine pricing (including the single exit price, dispensing fees, logistics fees, data fees), reimbursement models (capitation, fee for service etc.), the supply and distribution of, and the marketing and advertising of, medicines, medical devices and complementary medicines and the licensing of wholesalers, distributors, and retailers.
- Commercial contracting: Provide value-added, business-focused and practical legal advice to all business units on commercial matters including negotiation and the drafting of contracts.
- Leadership: Play a leadership role within the legal team (comprising both Group Legal and external lawyers, as the work requires) as well as within the Group, across functions.
- Value: Be capable of clearly and effectively communicating legal advice to all levels of the business and the ability to provide business-focused, practical solutions.
- Risk: advising on corporate risks (including managing organizational compliance with the requirements of a regulated industry), actions to take to mitigate those risks and strategies for negotiation to maximise the opportunity in risk.
- Initiative: Taking the initiative to keep up to date with new areas of law and identify any trends which may impact on the Group. Warn the business of risks which could develop and help translate this risk into potential opportunities or to inform the strategic decisions as to which businesses to increase, decrease or exit from.
Minimum requirements
Qualifications
Essential:
- LLB Degree
- Admission as an Attorney or Advocate at the Bar in South Africa
Desirable:
Job-related knowledge
Essential:
- Expert knowledge of national policies, regulatory frameworks affecting the consumer healthcare and retail industries, including knowledge of current affairs
Desirable:
- A deep knowledge of the company and its corporate structure
- Knowledge of the healthcare and retail industries and its competitors, of the demand for the Group’s products or services, of the products or services themselves
- Awareness of likely developments and trends in the Group’s markets and its regulation.
- Awareness on wider commercial issues
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Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
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JOB OBJECTIVES:
- To conceptualise, create and write copy that best communicates business objectives to the target audience - across digital channels in the market and within the business [internal communication, internal promotions].
- To understand the target audiences for each brief.
- To understand and timely execute briefs from brands by creating, sourcing and editing content in response to the requirements. To consistently adhere to the brand’s guidelines at all times, especially style and tone of voice and ensure consideration of cultural differences.
- Develop concise, engaging and creative content that is SEO optimised across multiple online/digital channels, such as email, social media, web, blog, video and DM.
- Collaborate with relevant teams to ensure the content compliments the design, channel and offline content and where appropriate, ensure campaign content is integrated across all online/digital/offline channels and enhances the customer journey.
- Proactively drive best practice and continuous improvement opportunities.
- Stay up to date with digital/online copy execution, including latest SEO trends including producing keyword research to heighten organic search engine rankings.
- Manage and prioritise individual time allocation to deliver multiple brand briefs to deadlines.
- To be accountable for accurate proofreading and checking across all media.
Minimum requirements
SKILLS AND KNOWLEDGE
- Great command of the English language
- A good understanding of digital marketing and search engine optimisation (SEO) and understanding of HTML or WordPress
- Excellent writing skills including ability to write in different styles and to direction: [style, content, creativity]
- Ability to interpret a brief, conceptualise and produce creative solutions
- Accurate proofreading skills – great attention to detail
- Flexibility to be able to adapt content to different audiences and for different platforms
JOB EXPERIENCE
- 3 - 5 years minimum experience preferably as a digital copywriter within an advertising agency or communications environment/company
- Experience producing content for a variety of marketing channels - e.g. Blogs, Articles, and Emails, Social Media posts and Websites and video
QUALIFICATIONS
- Diploma in copywriting
- BA with major subjects in English, and one other Language, Psychology , Creative writing, Journalism, Digital marketing,
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Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
go to method of application »
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
go to method of application »
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
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Job Objectives:
- To analyse and research data on market and product trends to identify and respond to new opportunities on an adhoc basis.
- To evaluate and to determine commercial viability of dossiers from manufacturers to deliver the UniPharma requirements and budgets
- To effectively manage relationships with manufacturers to ensure successful and timeous product launches and sell through of UniPharma products to meet budget requirements
- To actively manage the process of comprehensive packaging and branding development in line with approved Style guides
- To create, develop and manage marketing material, POS and educational material as approved by the RP to ensure product sell through.
- To investigate and analyse product sales on an ongoing basis and take appropriate action to ensure financial targets are met.
- To engage and share relevant information with the operational teams to ensure that UniPharma’s sales metrics are achieved.
- To engage with the Industry Key Accounts team in respect of new launches and price adjustments aligned to key medical scheme requirements.
- To effectively negotiate the commercial terms and conditions of agreements with new and existing suppliers with the assistance of the GM for UniPharma
- To sustain and build on current relationships, and grow new supplier relationships, within the industry on behalf of UniPharma.
- To identify opportunities, source, secure and launch new products / medicines to increase the sales and profitability of UniPharma in line with financial expectations and goals, across various channels and medicine categories.
- To engage with the Frontshop Health team regarding any opportunities to source Schedule 0 products in-line with their strategic and financial requirements.
- To liaise with the Clicks Pharmacy Commercial team to agree on a promotional grid for UniPharma products.
- To keep abreast of new pharmaceutical and regulatory trends in terms of dosage forms, active ingredients, possible regulatory changes within SAPC, MCC and DoH.
Minimum requirements
Job related knowledge:
- Knowledge of new product development processes and of product quality standards
- Knowledge and understanding of stock flow processes through a supply chain
- Knowledge of merchandise functions e.g., sourcing, buying, supply chain, etc.
- Knowledge of financial planning and modelling
- Knowledge of margin calculations
- Knowledge of the Consumer Protection Act
- Knowledge of the Pharmacy Act and the Medicines Act (Act 101) ,
- Knowledge of the GMP requirements and regulatory requirements/ constraints wrt packaging/marketing
- Knowledge of the Pharmaceutical industry in South Africa
- Knowledge of marketing principles
Experience:
- Essential: 3- 5 years Scheduled Medicine experience in manufacturing or retail pharmaceutical related/medical working environment.
- Essential: A minimum of 10 years’ experience within Pharmaceutical wholesale, manufacturing or supplier
- Desirable: General Management experience
- Desirable: Exposure to product marketing and product launching
- Desirable: Overall product manufacturing experience
Education:
- Essential: Relevant 3 year B. Degree or Diploma (commercial / finance management or related)
- Desirable: Post graduate qualification
go to method of application »
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
go to method of application »
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
go to method of application »
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
go to method of application »
Job Objectives
- Apply a structured methodology and lead change management activities in WMS implementation.
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a program.
- Support the design, development, delivery and management of communications.
- Assess the change impact.
- Conduct impact analyses assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
- Build a Change Plan / Approach for the program.
In addition to the above, more specifically for this program:
- Complete change management assessments
- Identify, analyse, and prepare risk mitigation tactics.
- Identify and manage anticipated resistance.
- Consult and coach project teams.
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
- Support and engage senior leaders.
- Coach Managers and supervisors.
- Support organizational design and definition of roles and responsibilities.
- Coordinate efforts with other specialists.
- Integrate change management activities into project plan.
- Evaluate and ensure user readiness.
- Manage stakeholders.
Minimum requirements
Education
- Matric
- Bachelor’s Degree (B.Com, Bus. Sc or BSc) which includes organisational transformation and change management and consulting /related field.
Experience
- 5 -7 years as a Change Manager
- Min 3 years' experience with large scale change initiatives
- Proven change management delivery and measurement of success
- Experience in training and facilitating workshops
- Experience and knowledge of change management principles and methodologies
- Previous experience in a large retailer is an advantage
- Distribution management experience
- Leading change initiatives in Warehouse Management Systems
go to method of application »
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
go to method of application »
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
Method of Application
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