Recent Vacancies at Fidelity Services Group

Main purpose of job:

• Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s license

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

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QUALIFICATION & EXPERIENCE:

• Minimum Grade 12
• Minimum 3 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)
• Experience using Listener & SAP

Responsibilities and Duties:

1. Sales Support

• Receive contracts
• Check contract to ensure that they have been completed correctly
• Submit contracts to Cape Town office for processing
• Receive, resolve and resubmit rejected contracts
• Assist with other Sales related Administration as and when needed
• Distribute faxes received to the Sales Consultants
• Filing all sales admin documents
• Answer all calls received timeously
• Assist with other Ad-hoc duties as and when required
• Assist with capturing feedback

Customer Interaction & Credit Control:

• Answering Switchboard and direct calls
• Customer liaison and telephonic enquires
• Attend to visitors and job applicants calling at the office
• Assist and follow up on all quires received point to point
• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system.

Technical Support: 

• Booking of technicians when required.
• Assists technicians will queries and looking up details
• Assists technicians by putting them on test
• Assist client with general technical queries

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Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

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Minimum Qualifications and Experience:

• Grade 12 or equivalent
• Certification in stock management/warehousing is an advantage
• Drivers License
• Experience in a store’s environment
• Excel
• Import and export experience advantageous

Main Duties and Responsibilities:

• Maintain inventory within prescribed limits.
• Oversee receiving, issuing, storing and returning warehouse stock and supplies.
• Maintain accurate records of stock transactions which includes receipting and transfers
• Organising staff and ensure stock is dispatched efficiently and timeously
• Collaboration with Sales, technical and Admin teams as well as suppliers and procurement
• Responsible for the inventory and variance of the Main Warehouse and technical bin stock counts
• Assist outlying branches and Technical Managers with variance investigation
• Supervise and manage staff in main warehouse
• Utilize space efficiently and effectively and ensure that the warehouse is neat and tidy
• Be prepared to work after hours and on weekends as required

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Minimum Requirements:

• At least 5 years’ experience in sales in a similar position.
• Sales diploma or equivalent qualifications.
• Must be professional and well presented at all times.
• Capable to work under pressure and for extended hours, if required.
• Full competence in the use and application of the Ms Office suite programs.
• Must be prepared to travel and own transport essential.
• Previous experience in the security industry would be a distinct advantage

Key Performance Areas: (Not totally inclusive)

• Accountability for growth of an area and proactively increasing turnover.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, co-ordinating and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organizational skills

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Minimum Requirements:

• Clear criminal record
• Matric certificate
• Computer literacy and proficiency in Microsoft Word, Outlook, and Importantly Excel

Key performance Areas: (not totally inclusive):

• Maintain filing system and document management, including archive
• Administrative support to National Ops. Manager and team
• Assisting in general office enquiries and task
• Answering the phone and taking messages
• Maintain Daily/ Weekly/ monthly reports
• Process sales orders

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be self-motivated
• Pay attention to details
• Customer service and relations
• Ability to work without supervision

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Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stressful environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Excellent Excel and Word skills
• Excellent client relationship skills
• Cash center processing experience
• Stock and consumable experience
• Investigations experience
• ISA Platform experience
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Processing of client`s funds – ATM, retail - manual and device experience
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance (Payroll) knowledge of BPSI
• Daily stock submissions
• Monthly stock orders
• Daily operational meetings
• Management of Queries
• Processing platforms
• Daily Operations of a Cash Centre

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.

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Specific Job Responsibilities:

• Ensure all client queries are dealt with in a professional manner and timeously.
• Ensure Incident reports are completed correctly and handled as required, including communication to clients where required.
• Ensure client satisfaction is top priority in our line of business.
• Ensure all daily reports and statistics are filed correctly.
• Ensure that all relevant video footages pertaining to incidents are downloaded and saved.
• Give positive or negative feedback to tellers with regards to processes after viewing video footages.
• Recommend corrective actions to tellers if feedback is negative.
• Advise management of flaws in teller processing.
• Investigate all variances encountered during processing of clients deposits and client queries.
• Provide feedback to clients where necessary.
• Keep a thorough record of all counterfeit notes and send returns to head office as required.
• Provide documentation and feedback to head office with regards to investigations and insurance claims when requested to do so.
• Keep a proper record of all investigations.
• Assist with ad hoc tasks.

 
Key Performance Areas (KPA’s)

• Investigate all variances.
• Report any irregularities to Management.
• Ensure that all information on incident reports are correct.
• Give clients constant feedback regarding queries.
• Report any differences over R 200.00 to Branch Manager and if no manager to you Regional manager.
• Report any faulty cameras and VSI’s to Branch Manager if no manager report any faulty equipment to Suppliers.
• Handling of all queries, incident and initial investigation reports.
• Ensure that all relevant documentation for investigations are complete and neat.
• Ensure all incident reports and investigation documentation are filed correctly daily.
• Ensure that all cameras are 100% operational and reported if found not to be operational.
• Any other reasonable duties/instructions issued by Management.
   

Minimum Qualifications

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

Skills

• Good interaction skills, bilingual, communication & negotiation skills.
• Pleasant telephonic mannerism.
• Portray a professional image.
• Excellent administration skills.
• Good writing & reporting skills.
• Excellent time management.
• Honest, reliable and trustworthy characteristics

Knowledge       

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

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Minimum qualification and experience: 

• B-degree in Communications – minimum criteria
• Minimum 6 years’ as a corporate Communications specialist
• Agency experience advantageous

Overall purpose of the job – communications:

• Influence stakeholder behavior in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
• Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behavior, attitudes and opinions
• Craft, design and execute regional communications plans aligned to marketing for the respective regions
• The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
• Develop and distribute communication material via appropriate platforms – email, social, SMS etc.
• Collaborate with the business on PR and marketing regional specific plans

Main duties:

• Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
• In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
• Ensure regular reporting on success of regional communications activities
• Ensure a consistent brand experience at all touchpoints
• Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
• Build on media relations
• Media monitoring
• Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
• Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
• Segment customer base to appropriately define target audiences for optimal relevance of communication
• Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
• Formulate communications policies that aid in representing the organisation to customers, stakeholders
• Manage, distribute and analyse customer satisfaction surveys
• Take on additional communication projects as required
• Compile relevant and accurate internal communications
• Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning

Skills/Abilities

• Good written and oral communicator
• Ability to establish and maintain internal networks – organizational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone
• Project management
• Must be able to write – articles, press releases, editorial, customer comms etc
• Must be able to manage a PR crisis – non negotiable
• Must be able to create a communication and PR strategy – non negatable

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PRINCIPLE ACCOUNTABILITIES:

• Ensure the Cleaning mailbox order process is actioned and maintained daily on all orders. This includes requests for quotes for cleaning material, additional refills for hygiene units and consumables.
• Ensuring that all PO’s sent through the cleaning mailbox are actioned timeously for stock to be ordered from the suppliers; Nuwkem, Dynamicx, Twinsaver and G Fox and delivered to the respective clients during the 3 – 5 working days turnaround time.
• Create costings and request approval for stock to be ordered for internal and external clients, request for the RQN’s to be created and released.
• Ensure that PO received from clients include signed copies of the accepted quote for billing.
• Ensure that all billing for Cleaning requests is completed. This is for PO’s sent to the Cleaning mailbox for stock requests.
• Provide assistance to Operations on start of the hygiene, sanitary waste removal contracts. This includes scheduling the teams to install hygiene units at new site on the commencement date of the new contract.
• Scheduling hygiene services for the three teams. Including ablution deep clean, hygiene unit refills and collection of sanitary waste.
• Ensuring that all hygiene services carried out by team leaders are carried out in accordance with the service agreement.
• Send out weekly service schedule to the team leaders for services due to be rendered that week 
• Plan and manage the hygiene calendar for team leaders for either weekly, monthly, quarterly or once off services for internal and external clients.
• Confirm stock quantities with stores for monthly orders (Nuwkem and Twinsaver).
• Ensure that the stock ordered for monthly refills matches that of the refills that need to be serviced.
• Ensure that monthly refill stock and consumables are ordered timeously form Nuwkem and Twinsaver 
• Dispatch monthly refill stock and consumables to team leaders in accordance with their servicing schedule.
• Dispatch monthly orders to respective clients as per the contract agreement. That is for clients who are not being serviced but only require stock for cleaning, included but not limited to: hand sanitiser, toilet paper etc.
• Dispatch monthly refill stock to the coastal Area Managers for hygiene services rendered for coastal clients. This is dispatched per site, according to the service agreement.
• Follow up regularly with the suppliers for all ordered stock.
• Including monthly refills orders from Nuwkem and Twinsaver and once off cleaning orders from different suppliers.
• Communicate regularly with internal and external clients to ensure they are satisfied with the service received. 
• Attend and resolve client queries timeously regarding monthly refills, sanitary waste removal, cleaning orders and ablution deep cleaning.
• Ensure that team leaders and their assistants/cleaners sign attendance registers daily. This is to ensure that they are at work and for purpose of clocking in and out.
• Submitting adhoc posting sheets to billing to open lines for cleaners who worked according to the hours worked and signed for on the daily registers.
• Ensuring that once lines have been opened, they are captured on eMobi and submitted for payroll.
• Completion of daily posting sheets for Hygiene teams.
• Do posting sheet corrections for postings when needed for Hygiene Teams. Ensure time books are also checked and corrected.
• Check and do vetting of simulation payslips for Hygiene Teams.
• Match the hours posted on the timebook provided from payroll with that on the submitted attendance registers.
• Complete and submit PER 4’s and PER 17’s for Hygiene Teams when needed,
• Maintain monthly hygiene service calls to all clients, and ensure that strict deadlines and timelines are complied with.
• Ensure instructions on new hygiene installations are strictly adhered to.
• Ensure accurate dispatching of stock from stores take place. Follow up when needed.
• Maintain daily, weekly and monthly trackers and send to your manager for reviewing.
• Ensure to regularly follow up on all work tasks given to Team Leaders.
• Ensure customer communication is prompt and effective at all times.
• Ensure swift query resolutions from customers and follow the escalation process.
• Develop, build and maintain strong relationships with customers.
• Able to handle a number of different assignments at the same time.
• Assisting with all Audit queries when required.
• Assisting with Ad Hoc tasks and projects when required by Management.

DIMENSIONS:

• Subordinates:  Manages the following people:
• 3 x Hygiene / Specialized Team Leaders when Hygiene Administrator is not available
• Operating Budget: 
• As per contract costings per site for Hygiene and Once Off Jobs

MANAGEMENT BREADTH:

• Subordinates - Manages and directs Team Leaders and once off team cleaners.
• The incumbent is responsible for the management of own duties and resources. 
• A high premium is placed on appearance that communicates a positive company image.  
• Planning of daily activities is of utmost importance due to the variety of tasks and jobs to be achieved and complied with.
• The incumbent must have complete and comprehensive knowledge of
• MS Word and  Excel and SAP.

HUMAN RELATIONS:

• A high degree of industrial and human relation skills are required.
• Must be highly sensitive to the industrial relations climate that exists in the company.
• His/her interaction skills will have a direct effect on the attitude of employees and customers.
• His /her approach in dealing with employees, clients, suppliers and the public will assure maintenance of the key objectives of the company.
• Requires self control with the ability to remain calm in tense and conflict situations.
• The incumbent must be conversant in English. 
• He /she must understand the importance of a safe and healthy environment for all, safety at all times must receive its rightful priority.

THINKING ENVIRONMENT

• Inter personnel skills, language proficiency, writing, administrative and operational skills as well as a sound knowledge of the company and its activities are prerequisites for success.

FREEDOM TO ACT

• The Internal Sales Consultant has the freedom to act within the guidelines of this document.
• The holder of the position is expected to be decisive yet flexible in his/her approach.

CONSEQUENCE OF ERROR

• Messages conveyed incorrectly could result in lost business or a negative image to existing customers.
• Poor communications, correspondence and reactions to requests and enquiries will convey a negative image of the company.
• Incorrect procedures or documentation could lead to costly litigation and poor service to our customers and or in house clients.

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Minimum Requirements

• Relevant Degree or three-year diploma – Fleet or Transport Management
• At least 3 years’ experience in fleet and motor vehicle assessment/management essential
• 5 years’ experience at Middle Management level
• Possess a valid Driver’s License
• Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
• Financial acumen
• People Management experience with a proven track record of employee engagement and development
• Stakeholder management

Key Performance Areas

• Monitor and provide feedback to managers regarding fuel consumption.
• Authorize the procurement and cancellation of fuel cards.
• Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption.
• Sample controls of vehicle monitoring equipment to determine levels of excessive idling.
• Liaising with management to leverage of best practices within Fleet division.
• Implement all fleet SOPs.
• Prepare for the purchase of capital items and assets (including lease vehicles).
• Plan and authorise the purchase of consumables and maintenance of vehicles for region.
• Asset management.
• Implement three quote system for all procurement.
• Work closely with the Finance department monitor expenditure and invoicing.
• Assist in budget preparations and management.
• Set the tone and advocate zero harm initiatives and implement strategi.es to ensure employee health and safety.
• Ensure legal compliance of fleet.
• Manage accidents.
• Reduce vehicle off the road incidents.
• Discuss and plan auction process.
• Discuss and plan maintenance schedules.
• Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding.
• Identify potential fleet problem areas/challenges.
• Management of all customer vehicle-related complaints.
• Staff management and development.

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Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum
   

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Minimum qualifications and experience:

• Matric qualification or equivalent
• Mathematics pass rate
• Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
• Professional and well presented
• Ability to work well under pressure
• Time management
• Self-motivated
• Reliable transport
• Mobile phone

Main duties:

• Receive and manage calls and emails professionally and efficiently
• Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered
• Follow up on Purchase Orders and signed quotes
• Send through assigned jobs to technical and follow up with ETA for technicians to be at site
• Troubleshoot with clients to identify the problem, and offer a viable solution