Recent Opportunities at Absa Group Limited (Absa)

Job Description

New Business Organisation: 

• Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe 
• Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks 
• Fostering greater collaboration within group and WIMI business unit
• Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. 
• Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group. 

Client service:

• Manage and Grow Existing Client Relationships: 
• Quarterly meetings with each client in your designated portfolio
• Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region 
• Maintain the highest levels of service and delivery to existing clients at all times 
• Ensuring that all teams of specialist support within the region work together to deliver client experience as well
• Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX. 
• Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees 
• Act as the key contact point for all client transaction queries across multiple locations within a Region. 

Client Relationship Management: 

• Maintains highest levels of service and delivery to existing clients at all times
• Key contact for all banking and credit (vanilla credit) advice and client queries
• Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group 
• Involvement in credit related tasks

Client interaction including: 

• Gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions
• Accountable for providing information related to the security status reports and performance of financial analysis
• Ultimately responsible for ensuring that credit review processes is conducted on time
• Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed

Governance and Control: 

• Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model. 
• Ensuring that all actions are in line with procedures according to the Front Office manual.

Query Resolution:

• Undertake query resolution related to client portfolio 
• Act as the escalation point for serious issues related to client complaints 

Operational Support: 

• Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required
• Act as focal point for clients dealing with day-to-day administration across the range of services and products. 

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Key Accountabilities 

Advisory expertise and support: 

• Provide support and guidance on complex and key payment change matters, ensuring alignment with business and technical strategy across the Absa Group

Change frameworks and standards: 

• Ensure the design, implementation and maintenance of payment change frameworks and standards

Change programmes: 

• Oversee payment change and efficiency programmes as senior specialist and provide guidance and advice where required
• Manage an Absa integrated payment change management Book of Work to ensure critical payment change initiatives are logged and delivered within the respective Product, Technical and Businesses areas.

Compliance and Risk Management: 

• Fulfil all activities in adherence to relevant control and compliance requirements

Stakeholder Management: 

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, payment associations and bodies, business partners and other Absa entities

Governance: 

• Oversee the fulfilment of all required governance activities, including change tracking and reporting
• Report and present into the various levels of the Payments Governance Structure

Accountability:

Liaise with stakeholders and execute Payments operational plans through approved governance framework

Communicate industry changes related to outcomes of internal payments governance forums - & relevant sub-committees

Execute annual routine payment reporting initiatives (i.e., PAYER report; annual attestations where applicable)

Representation and work in the industry:

• Represent Payment Change management at relevant Absa, Interbank and Banking Association forums where payments products and streams are affected.
• Ensure alignment within Absa on all decisions and outcomes made within the industry affecting relevant payment change initiatives through the appropriate internal governance forums

General Support with other ad-hoc functions

• Assist Absa Group with the socialising and tracking of any regulatory and/or industry payment change initiatives
• Provide change management support to the Absa Payment Specialists in monitoring change progress within the industry and internal to Absa across the various impacted Products and Businesses.

Education and Experience Required:

• Specialist Payments knowledge across all payment rails – Minimum 5 years at advanced level
• Five (5) years Operations, Payments and Change Management experience
• Five (5) years Stakeholder Management
• Experience in the IT network environment preferred
• Business annalistic knowledge and experience  

Knowledge & Skills: 

• Programme management
• Customer orientated and relationship management
• Developing and implementing operational risk guidelines
• Quality and detail orientation
• System operations
• Risk management
• Communication skills (problem resolution)
• Senior level payments knowledge

go to method of application »

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

People

Coach & mentor other engineers

• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

• Serve as subject matter expert across all fraud types and channels
• Assess business performance against Key Value Drivers and introduce business change to steer business towards strategic objective
• Critically evaluate fraud modus operandi and assess control weaknesses for enhancement
• Drive control enhancement intervention to improve fraud detection and preventions rates
• Identify opportunities to improve fraud control to mitigate fraud losses and negative customer experience
• Continuously review the fraud recoveries value chain to enhance the rate of recoveries.
• Continuously review the fraud investigations capabilities to improve the ‘ways of working’
• Assess and improve the fraud execution tools to enhance operational execution.
• Investigate and perform needs analysis by interviewing product or business process owners. 
• Provide Subject Matter Expertise to system users who request changes for all systems in use in the department. Support their understanding of the dependencies and interfaces between systems and to help them identify and use existing functionality as far as possible before pursuing new development. 
• Continuously assess the efficiency of systems and processes in place in the department and make detailed recommendations to business process owners and product managers on how to improve, what the savings would be and possible implementation approaches. 
• Analyse the impact of proposed changes on processes, systems, people, methods and controls and advice stakeholders of the identified impact and proposed solutions for conflicts or risk issues. 
• Participate in cross-functional project teams to support operational improvement initiatives resulting in business operations efficiency and improvement. 
• Support line managers with the process changes and improvements within a business unit. 
• Build and foster sound working relationships with all business stakeholders.
• Guide, motivate and support staff during business processes changes and business efficiency initiatives.
• Ensure that processes, control requirements and risk management frameworks relating to enhancements and or changes to systems, processes and procedures are managed within governance.
• Manage the successful integration of new systems by complying with Absa Bank policy, processes and standards.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

go to method of application »

Key Accountabilities:

• Understand stakeholder requirements and business objectives
• Experience in PCSM development, unit and SOAP testing skills and technical analysis. 
• Prior experience using data driven decision engines (TRIAD, BLAZE, POWERCURVE etc.)
• Experience in running analytics with SAS, SQL, etc.
• Post Implementation testing and Monitoring.
• Translate elicited needs and knowledge acquired into user story format.
• Provide strategic guidance to clients on Credit Risk System and general technology
• Provide strategic advice on how best to use technology to achieve goals
• Manage Credit Risk system changes and collaborate with in-house technical staff
• Assist Stang systems and suggest improvements
• Design, test, implement and monitor changes
• Prepare and keep documentation updated
• Prior experience in basic programming languages
• In-depth understankeholders through the change-management process
• Meet with stakeholders to determine project requirements and goals
• Provide assistance with technical issues and investigate system related queries
• Revise existiding of the Credit Risk lifecycle

Competencies: 

• Applying expertise and technology
• Relating and networking
• Presenting and communicating information
• Creating and innovating
• Formulating strategies and concepts
• Adapting and responding to change
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Meticulous approach to work
• Detail orientated
• Problem solving skills, ability to trouble shoot complex system issues
• Analytical thinker
• The ability to multi-task and work under pressure while producing accurate outputs
• Self-motivated and requires very little supervision

Abilities/Requirements:

• Ability to travel between sites
• Credit Risk experience
• Decision Engine or Rules Engine exposure
• Basic IT Programming knowledge
• Software consultancy background

Education and Experience Required

• B-degree in (Business, Risk Management or Computer Science) or equivalent NQF level 7 qualification
• Experience using data driven decision engines
• Programming skills to create credit rules in risk software would be an advantage
• Minimum of 4 years’ experience in the deployment of systems and tools to manage credit and risk.

Education:

• Bachelor`s Degrees and Advanced Diplomas: Information Technology (Required)

go to method of application »

Job Description

• Accounting – posting to the General Ledger accurate and timely information
• Substantiation of the trading balance sheet – ensuring the full trading balance sheet can be substantiated
• Regulatory reporting alignment - ensuring the Balance sheet is aligned to reports send to regulators
• Data ownership – Ensuring the quality and accuracy of the data used downstream and being able to articulate trends or pick up anomalies to drive source remediation
• Control environment – Overseeing the control environment in which the business operates
• PnL (Profit and Loss) review – understanding and providing commentary on the PnL; displaying an understanding of the applicable Greeks to explain PnL moves and the respective products on the desk. Being able to relate the said moves to Market trends or behaviour
• In the process of production focus is needed on:
• Reporting – Ensuring reporting is accurate and timely (this includes considerations for product and instrument type/deal structure)
• Control – Ensuring a robust control environment and reporting any deficiencies or issues to managers/relevant stakeholders
• Adherence to applicable policies and standards

Key Accountabilities:

• P&L production and BS substantiation
• Running the day to day PC deliverables
• Interaction with key stakeholders
• Process Owner
• Strategic and/or Project and /or Change related Initiatives to advance efficiency agenda

Education:

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Accountability: Operations Management 

• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making

Accountability:   Change management 

• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.
• Take over processes when projects become business as usual (BAU)

Accountability:  Risk and Control 

• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
• Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity

Accountability:  Stakeholder Management 

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Minimum Education and Requirements

• National Diploma in Banking or Administration or equivalent NQF Level 6 or higher
• At least two (2) years Banking experience
• At least two (2) years Fraud experience would be advantageous
• Experience in Risk and/or Compliance will be an advantage
• Preferred Fraud training – Fraud Basics, ACFE, Forensic Invest

Education

• National Diplomas and Advanced Certificates: Risk Management

go to method of application »

KEY RESPONSIBILITIES

The high-level duties of the role:

• Accountability: Tactical Anti-Fraud Data Analytics
• Exploration of business data to build a detailed and critical understanding of system behavior and key data variables underlying within business systems for purposes of building effective anti-fraud analytics
• Coding and ongoing execution of tactical anti-fraud analytics to drive identification of known fraudulent modus operandi for case referral to business investigative teams (SIU)
• Coding and ongoing exploration of data utilizing anti-fraud methods to identify emerging or new patterns of potential fraudulent modus operandi
• Collaboration with business investigative teams (SIU) to absorb emerging modus operandi from cases investigated into tactical analytic approaches.
• Collaboration with Strategic fraud analysts to input lessons learned into rules and models housed within strategic fraud systems
• An ongoing exploration of the application of industry data (Crime Bureau etc.) for use in tactical analytics to bolster the identification of fraud.
• An ongoing exploration of additional intelligence sources to bolster the identification of fraud within tactical analytics
• Ensure procedure alignment with testing and deployment of scripts/rules to ensure that rules are implemented correctly
• Use optimal coding methodologies to ensure speed of execution in querying large data sets (across data sets)
• Ensure sufficient space is available for new rules by ensuring that redundant and non-performing rules are removed from the rule engine.
• Improve rule/script performance by examining reports to identify anomalies and applying tactical and strategic rule changes to ensure that all targets are improving with the agreed stats being maintained within acceptable levels (FPR, preventions figures, customer impact, ADR, VDR, manual alerts etc.).
• Examine undetected fraud by optimizing current rules or find new rules to cater for new fraud trends.
• Run validity of rule firings to identify accuracy from rule logic.
• Accountability: Governance and Reporting
• Archive rule changes by ensuring that all information regarding the rule changes has been saved centrally for easy retrieval including approvals for rule changes, peer review confirmations, and updated rule logs.
• Ensure that all processes executed or distributed daily/weekly/monthly are documented, up to date, and accessible by all peers.
• Produce and analyze monthly MI, and provide insightful commentary to support the data.
• Produce ad-hoc analysis reports on specific fraud-related issues.
• Create new reports that will assist with Fraud analytics strategic goals.
• Ensure that all reports are updated and sent to stakeholders timeously.
• Accountability:  Relationship Management
• Work together with cross-functional teams.
• Liaise regularly with relevant stakeholders.
• Liaise with operational areas.
• Timely escalation of potential issues to relevant stakeholders.

Education and Minimum Requirements:

• B-degree in Mathematics or Statistics or Risk Management or Forensic Investigation or equivalent NQF level 7 qualification
• At least 3 - 5 years’ experience in data analysis, utilizing standard statistical packages such as SAS.
• At least 3 years’ experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets.
• Advanced computer literacy especially the Microsoft Office suite of programs (MS Word, MS Excel, MS PowerPoint) (1+ years).
• Experience in Forensic investigative analytics (life insurance/insurance space specifically) is critical
• Forensic certifications such as ICFP or ACFE will be an advantage

Knowledge and skills: 

• SAS Programming
• SQL Programming
• Problem Solving
• Microsoft Office
• Communication – verbal & written

Competencies: 

• Deciding and initiating action
• Dedicated and committed
• Relating and networking
• Adapting and responding to change
• Customer centric
• Creating and innovating
• Accountability
• Results driven

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Accountabilities:

• Act as the liaison to external and internal audit and provide assurance to Financial Control and all relevant risk committees that all controls are appropriate and financial statements are fairly stated.

Provide support to cluster stakeholders, functional heads in Financial Control and cluster Financial Controllers on the following strategic matters:

1) Implementation and embedment of cluster initiatives and projects.
2) Changes in Accounting Standards.
3) Changes in Regulatory Standards.
4) Changes in systems, IT platforms, processes and controls.

• Provide decision making support and recommendations regarding the MI presented to cluster, to relevant EXCO’s / MANCO’s and the CFO’s.
• Facilitate any scenario planning to cluster Management teams / other forums that may be required regarding the actions that could be taken in various economic environments.
• Manage the cluster Finance Risk and Reporting Committee (FRRC) to ensure that issues pertaining to cluster are appropriately addressed.
• Facilitate and build relationships with senior executives and resolve disputes in a professional manner.
• Ensure collaboration between all stakeholders with respect to Financial Control related matters.

With the assistance and guidance of the Head of Financial Control Cluster: EB and RB, attend to the following:

1) Together with the Financial Control Functional Heads and HR determine the people management strategy for the resources in Financial Control that need be focused on cluster, with a focus on talent management, development, resourcing and retention. 
2) Review training needs for resources within Financial Control that are responsible for cluster support and ensure that the Finance Training Framework is appropriately updated to include new training requirements. 
3) Review effectiveness of the formal Talent Management process.
4) Provide leadership and support to initiatives implemented by the FC MANCO.

• Evaluate resources based on an assessment of resource gaps in existing roles.
• Ensure Financial Control MANCO understands evaluation of resource gaps pertaining to resources dedicated to cluster, with the assistance and guidance and support of the Head of Financial Control Cluster: EB and RB.
• Act as key sponsor for Financial Control’s overall Risk Management Control Framework, as it pertains to the cluster.
• Review audit scopes defined by managers in the team and Absa Internal Audit prior to audits commencing.
• Review audit issue/findings logs to ensure adequate attention is given to closure within the agreed timelines.
• Complete attestations to testify to the adequacy of controls on request.
• Oversee the management of key financial risks within cluster. Actively work to minimise risks and maximise capital efficiencies.
• Ensure that principles of the Financial Control TOM are complied with & sustained with the support of Head of Financial Control Cluster: EB and RB.
• Standardise, where practical, approaches and controls across cluster.
• Role/Person Specification 

Knowledge and Skills

• Knowledge of Absa Group
• Knowledge of IFRS
• Understanding and knowledge of the Banks Act Regulations
• Knowledge of Tax Law and regulations
• Presentation skills
• Conflict Management skills
• Analytical skills
• Communication Skills
• Leadership and management skills

Education and Experience

• CA(SA)
• 5 to 7 years PQE experience
• Business experience in a Banking environment gained from a Finance, Product Management or Front /Middle office role preferable
• Experience in running multi-faceted projects