Recent Jobs at SPARK Schools

Responsibilities:

• Create a positive student culture around online learning and independent work time and maintain high behavioural expectations for all students.
• Actively “coach” students on all computer programs and ensure that the educational software used in the lab effectively meets the needs of students.
• Create and submit lesson plans for project-based learning, in collaboration with intermediate phase teachers
• Communicate and collaborate with teachers and school administrators to create individualized learning plans for students.
• Use SPARK culture and behaviour management strategies.
• Incorporate SPARK SEL (Social Emotional Learning) curriculum with scholars.
• Ensure all educational resources and assets are used responsibly and effectively.
• Report all damages to hardware to the School Operations Manager and fill out relevant incident reports if needed.
• Optimize timetables to ensure learning time is managed well.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.

Qualifications:

The ideal candidate will possess the following qualifications:

• English language fluency.
• Police clearance certificate.
• Grade 12 Certificate.
• Preferably, studying part­-time towards a B.Ed. or PGCE in the Intermediate or senior phase (3rd or 4th Year), with a view to becoming a qualified teacher.

Experience:

• Previous experience managing or working with primary school-aged children.
• Basic computer skills and willingness to learn new technology.

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Responsibilities:

• Actively engage all leads (Expressions of Interest) received within the required service levels to ensure the team achieves specified conversion ratios.
• Contact potential clients and sell SPARK products with focus on filling our Schools Network to 100% capacity.
• Answer inbound calls from customers, existing parents, academic staff and school operations staff with regards to all their queries and administrative requirements.
• Deal with and resolve all unsolicited queries and complaints pertaining to SPARK Schools and engage with different stakeholders to resolve these within the agreed Service level Agreements.
• Update information on the customer service system and other relevant platforms used in fulfilling the required tasks.
• Provide quality customer engagement and service for every request for relevant information and clearly communicate with customers, existing parents, academic staff and school operations staff.
• Provide differentiated services based on the needs of the customer, parent, academic staff and school operations staff.
• Effectively diagnose customer needs via phone, webchat, email and other available omni-channels. Work closely with the Marketing Team to immediately resolve service delivery failures via social media and other channels once diagnosed.
• Be a strong brand ambassador who can deliver exceptional service to customers, parents, academic staff and school operations staff.
• Deliver memorable positive experiences for every prospective parent and stakeholder.
• Accurately and confidently handle all customer, parent, academic staff and school operations staff enquiries using effective communication, active listening and problem-solving skills.
• Act as a subject matter expert on all enrollment and accounts related processes and procedures.
• Be customer-focused and strive to convert first call resolution results.
• Pro-actively defuse problems or issues and provide feedback to the respective teams impacted or affected.
• Champion enhanced customer satisfaction levels, loyalty, advocacy and positive word of mouth.
• Evaluate the effectiveness of our customer service and suggest continuous process improvements and system enhancements to ensure customer satisfaction exceeds expected service levels and that sales targets are reached.
• Collaborate with school leaders and office managers to ensure that all information is transmitted to school sites as per the agreed policies and procedures.
• Participate in and drive own/personal professional development.
• Conduct self in a professional manner at all SPARK events and with all stakeholders.
• Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.
• Actively participate in School Open Days.
• Ad-hoc activities and tasks as agreed from time to time.

Qualifications:

The ideal candidate will possess the following qualifications:

• Matric (Essential).
• Customer Experience or Sales Certification/Training (Essential)
• Undergraduate Degree / Diploma (Preferred)

Experience:

• At least 2 years demonstrable experience meeting and exceeding sales targets
• At least 2 years in a customer-centric contact center and/or customer-facing environment
• At least 2 years in a tele sales and/or sales operational environment

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Responsibilities:

• Close the school grounds daily manually (lock and key) and rearm the alarm.
• Ensure the safety and security of all students, staff, and visitors on campus by patrolling the grounds and monitoring the gate.
• Assist all visitors who arrive to the school by welcoming them, receiving their personal details, providing a guest pass, and directing them to the relevant staff members.
• Assist visitors as they leave the school by helping them to return their guest pass and sign out.
• Assist with dismissal procedures daily to ensure the safety of students.
• Adhere to the safety and security procedures of SPARK.
• Report safety and security issues to school leadership, including the arrival of suspicious persons, the delivery of suspicious packages, the loitering of people in close proximity to school grounds, or any suspicious behaviour by members of staff or visitors.
• Assist with ad hoc operational tasks, such as moving furniture, working with maintenance and gardening suppliers, collaborating with facilities maintenance staff, or setting up for events.
• Communicate and collaborate professionally with school staff as required.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.

Qualifications:

The ideal candidate will possess the following qualifications:

• English language fluency
• Police clearance certificate
• Grade 12 certificate
• Grade level B or C security certificate
• PSiRA registration

Experience

• Previous security guarding experience.

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Responsibilities:

• Create and maintain a school culture that values high achievement, strong character, and a love for learning.
• Implement a highly rigorous and engaging instructional program that promotes content mastery, creative problem solving, and character development, which is consistent with SPARK Schools’ mission and vision.
• Use quantitative (assessment) and qualitative (anecdotal) data to drive decision-­making and instruction at the school.
• Set ambitious goals, academically and otherwise, and holds staff and students accountable for achieving those results.
• Manage behaviour policy, student behaviour and oversee the implementation of individualised plans for students who repeatedly do not meet SPARK Schools’ behavioural expectations.
• Promote a culture of self-reflection and continual improvement of effectiveness in staff:
• Facilitate the professional development of SPARK staff by keeping a consistent weekly observation and coaching cycle and collaborating with SPARK Support staff to provide relevant weekly professional development sessions.
• Conduct termly evaluations of SPARK staff to nurture their professional growth and leadership capacities.
• Facilitate a high-­achieving work environment where staff feel genuinely valued and supported.
• Build relationships with all relevant stakeholders, including parents, families, greater community, and Department of Basic Education, and leverage these relationships to increase student achievement:
• Lead termly and monthly school­-wide community events, leveraging the capacity of the school leadership team, teachers, and active parents for support.
• Lead the process for achieving accreditation with Umalusi for the delivery of National Senior Certificate examinations.
• Lead the process for administering National Senior Certificate examinations and relevant district and provincial standardised examinations.
• Manage the Instructional Assistant Principal(s) including an Operational Assistant Principal and facilitate their leadership development in the context of SPARK’s network­-wide leadership development program.
• Participate in the selection of new school based personnel.
• Responsible for the onboarding of all new staff members.
• Define and share information about policies and procedures to parents, students, staff and community.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.
• Manage the school financial budget.

Qualifications and Criteria:

The ideal candidate will possess the following qualifications and criteria:

Experience

• At least 3-4 years of excellent classroom instruction including Grade 12 teaching experience
• At least two years in a high school leadership role
• Experience and practice with labour laws
• Experience and practice with Umalusi accreditation and National Senior Certificate examination administration

Preferred qualifications and criteria

• English language fluency
• Grade 12/Matric Certificate
• Completed B.Ed or PGCE degree (SP & FET)
• Honours or a Masters qualification advantageous
• SACE registration
• Clear/clean criminal record

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Responsibilities:

Scholar support

• Emotional Learning curriculum with scholars
• Behavior management of scholars
• Communicate professionally with parents and line managers about incidents, conflicts, or concerns that occur in the after school programs

Scholar Supervision and Monitoring

• Supervise lunch and break during the instructional day
• School patrols
• Bathroom supervision
• Ensure SPARK’s healthy food scheme is enforced with students by checking lunches

Achievement enrichment school program

• Supervise scholars during the after school program, ensuring play, and structured activities.
• Plan engaging enrichment experiences and resources for scholars including but not limited to structured activities and team based sports activities such as netball.
• Ensure all after school program resources are used responsibly and effectively.
• Assist scholars with clarifying and reviewing concepts taught in class, explaining processes and assist students solve specific problems.
• Schedule and plan individual sessions for your scholars in collaboration with subject matter educators.

Clubs

• Use SPARK culture and behaviour management strategies to manage clubs ‘
• Facilitate weekly club lessons

Requirements

Qualifications:

The ideal candidate will possess the following qualifications:

• Grade 12 Certificate
• 1-2 years study towards an education degree majoring in Languages (IsiXhosa/Afrikaans)
• Prior working experience with High School age scholars preferred
• Clear criminal record
• Provisional SACE is advantageous but not required