Recent Jobs at Hilton

What will I be doing?

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the F&B Team Leader in managing F&B, ensuring the smooth running of F&B outlets during assigned shifts, and helping to provide memorable brand-specific brighthearted guest experiences:

• Come to work every day with a smile on your face 
• Perform all duties of a F&B Host, but take on additional ‘supervisor’ responsibilities
• Be a role model for others concerning brighthearted brand-specific behaviours
• Assist Guest Operations Manager and F&B Team Leader in providing a positive work environment to F&B Hosts that allows everyone to thrive and fulfil their potential
• Plan your shift, update yourself on relevant information and brief your F&B Hosts at shift beginning accordingly to ensure you and your F&B hosts deliver great guest experiences.
• Supervise and coach F&B Hosts on the job in delivering brighthearted guest experiences on all your shifts
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Seek guest feedback on the spot in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences at all times
• Plan and train new and existing Front Office and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the F&B Team Leader and Guest Operations Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the Front Office team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach & train 2 – 4 F&B Hosts, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months.
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
• Give praise to high performers on your shifts and show recognition on the spot
• Be responsible for the management of the entire F&B Operations or assigned F&B outlet in the absence of the F&B Team Leader
• Help in ensuring that all F&B hosts  understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver a high quality and brand unique brighthearted  F&B guest service.
• On request of the F&B Team Leader or Guest Operations Manager, hold pre and post shift briefs with the F&B Service team and ensure that learning is applied by all F&B Team Members during the next shift
• Execute other duties as assigned by the GM, Guest Operations Manager and F&B Team Leader
• Assist as an when needed and as directed by the Guest Operations Manager in the Front Office Department and may have to take on responsibilities during the course of your role in the Front Office Department. 

What are we looking for?

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Food and Beverage experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Flexible to work in different departments as and when needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in hotel industry
• Previous experience in supervising and/or delegation
• Willingness to develop team members and self

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What will I be doing?

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations as well as Food & Beverage):

• Come to work every day with a smile on your face 
• Execute duties as assigned by the Guest Operations Manager and GM
• Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
• Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
• Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Supervise and support FO Hosts in delivering outstanding, brand unique  customer service in all shifts (early, late, night)
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement 
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming month
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner 
• Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
• Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

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What will I be doing?

As Front Office Guest Service Agent within Hilton Garden Inn Umhlanga Arch, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Operations Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Front Office Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

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What will I be doing?

To be a passionate host and a highly collaborative Food Operations team member who a) assists in preparing safe, high quality food products that fully meet specified standards whilst minimising waste, and b) cleans and stores cooking utensils and service ware so that team members have the appropriate equipment to provide excellent brand-specific guest experiences in our F&B outlets. Some of your responsibilities are outlined below:

• Come to work every day with a smile on your face 
• Be a reliable and motivated member of the Food Operations team
• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel
• Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in areas outside Kitchen / Stewarding
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
• Execute any duties as assigned by the Food Operations Leadership team and the Chief Host
• Organise assigned kitchen work areas to be able to deliver pre-service and service tasks effectively & efficiently, to the required standard, and in line with local standards
• Constantly maintain the cleanliness and tidiness of assigned work areas in kitchen, stewarding, and waste disposal areas
• Understand specifications of dishes (mainly breakfast) that we sell
• Be an eager learner who wants to improve food preparation skills and culinary knowledge
• Assist with food and meal production (mainly during breakfast service) as instructed by the Food Operations Leadership team
• Clean the food preparation equipment, floors and other kitchen tools with care and attention to detail
• Wash utensils, cutlery & crockery carefully and efficiently and make sure they are stored appropriately
• Dispose of rubbish and waste correctly, recycling as much as possible

A Kitchen Assistant (Sous Chef) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fulfill this role, you should maintain the attitude, behaviors, skills and values that follow:

• Culinary Diploma preferred
• Strong Chef de Partie or Junior Sous Chef experience
• Strong Supervisory skills
• Positive attitude
• Good communication skills
• Committed to delivering a high level of Guest Experience
• Excellent planning and organizing skills

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What will I be doing?

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Housekeeping Team Leader in leading the team, ensuring that all rooms are made as per company, brand and CleanStay standards, and helping to provide memorable brand-specific guest experiences:

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Manager and Housekeeping Team Leader 
• Perform duties of a Housekeeping host, but take on additional ‘supervisor’ responsibilities as well
• Supported by the Guest Operations Manager, plan the work for the housekeeping team, and distribute room-cleaning assignments accordingly during absences of the Housekeeping Team Leader
• Supported by the Guest Operations Manager, assign duties for housekeeping hosts in meeting areas, public areas, laundry and heart of house during the absence of the Housekeeping Team Leader
• Supervise Housekeeping Hosts on your shift, check cleaned areas and recognize Housekeeping Hosts for work well done on the spot
• Personally clean a few rooms every day and increase own cleaning hours in times of high occupancy
• Be a role model for others concerning brand-specific behaviours and passionate, friendly and brand-unique hospitality.
• Assist in providing a positive work environment to Housekeeping Hosts that allows everyone to thrive and fulfill their potential
• Supervise and coach Housekeeping hosts on the job in delivering brand-unique hospitality and achieving a high level of cleanliness SALT scores
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• In the absence of the Housekeeping Team Leader, monitor guest feedback in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences
• If delegated to you by your Housekeeping Team Leader, plan and train new and existing housekeeping Hosts on processes, products, systems and brand-specific guest service delivery as per brand and hotel leadership guidance
• Be a positive and very active contributor in meetings (e.g. Huddles) with the Housekeeping team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach and train 2 – 4 HSK hosts, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actionsAttend and resolve guest complaints on the spot to ensure we provide brand-specific guest experiences to a high standard in all areas of the hotel

What are we looking for?

Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

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What will I be doing?

To:

•  be a passionate host,
•  manage all property/site systems, network enhancements, hardware and software updates, and
•  resolve any technological issues that arise to ensure uninterrupted guest and team member experiences:
• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Manage all property owned IT equipment (their lifecycles) and order new IT equipment ahead of time, strictly following Hilton purchasing policies, guidelines, and approval chains
• Provide on-site user and guest support related to software applications, hardware, and network connectivity
• Respond to all assistance requests very speedily and with a service orientation attitude in line with our brand-specific culture
• Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment
• Work closely with above-property Focused Service IT Directors to ensure smooth running of the network and help maintain site system
• Support HR and GM on effectively managing IDM at the hotel (register, activate, change, de-activate system users) 
• Provide regular IT related skills / knowledge training to hotel TMs and HODs to increase their independence in resolving potential IT issues
• Manage shared technology resources
• Periodically implement and carry out preventive maintenance on systems to ensure their reliability and availability
• Manage IT setups and installations on property, ensuring compliance with company and local standards
• Come to work every day with a smile on your face 
• Be a reliable and motivated member of the Finance Operations team, with a dotted line into the Regional IT Team
• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
• Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy. 
• Be willing to lend a hand where it is needed most and spend at least 30 minutes per day helping in operations such as housekeeping, stewarding, and F&B service, providing brand-specific guest experiences
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
• Volunteer to participate in company campaigns like Travel with Purpose or TM committees
• Execute duties as assigned by the Finance Operations Manager and GM

What are we looking for?

IT Specialists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications and development methodology