Positions Vacant at Meltwater

What You'll Do:

• Embark on a learning journey alongside diverse teams, supporting the development of business growth strategies and participating in projects to enhance Meltwater's product support offerings for Enterprise-level clients.
• Partner with a dedicated team lead on significant projects, contributing to their timely completion.
• Update and manage Media Lists and contacts to ensure accuracy and relevance.
• Assist new users in our self-serve portfolio with account setups and training, ensuring a smooth onboarding experience.
• Immerse yourself in the role of a cultural ambassador, fostering a vibrant and supportive workplace environment while honing your skills in client interaction and collaboration.

What You'll Bring:

• A Bachelor's degree in progress or completed, or up to one year of relevant working experience. 
• Drive, self-motivation and ready to take initiative, embrace challenges, and make a difference.
• Solution-oriented, client-focused and an analytical mindset 
• Sharp attention to detail and ability to juggle multiple tasks and deadlines.
• Team player mentality, eager to contribute to collective goals.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.

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What You’ll Do:

• Manage the end-to-end recruitment process across EMEA Professional Services and Sales functions, including attraction/advertising, job descriptions, market mapping, direct sourcing, screening, interviewing, feedback collection, and offer preparation for approval and execution.
• Collaborate closely with regional hiring leaders to comprehend their requirements, provide coaching and guidance on our recruitment process, and address the evolving talent needs of each country.
• Ensure a consistent and positive candidate experience by promptly briefing candidates on their interview stages at every step of the process.
• Engage and cultivate relationships with external stakeholders, including universities in key geographies, to build an external talent pipeline and fulfill critical hiring needs.
• Ensure that every hiring process incorporates a credible slate of diverse talent, fostering a culture of diversity, equity, and inclusion within the organization.
• Contribute to global projects focused on enhancing the Employee Value Proposition, strengthening the employer brand, refining hiring manager training, and improving the candidate experience.
• Be an integral part of a global team, contributing to the culture and mentoring others while collaborating on projects and initiatives spanning different regions.

What You’ll Bring:

• Bachelor's degree or equivalent experience.
• 5-7+ years of corporate or agency recruiting experience working with hiring leaders from a variety of countries and cultures to develop their recruitment capability.
• Accustomed to working autonomously and as part of a global team, in a fast-paced organization with ambitious growth plans and a track record of hiring exceptional and diverse talent.
• Demonstrated ability to manage multiple competing priorities, work under pressure, and tight deadlines, be flexible, tenacious, and take ownership of deliverables and outcomes.
• Skills recruiting for Professional Services and Sales roles.
• Experience in formulating strategies and action plans related to recruitment campaigns, talent attraction techniques, and direct sourcing within the EMEA market.
• Data-driven with strong analytical skills and a desire to establish meaningful global reporting.
• Excellent interpersonal skills, communication skills, and the ability to be detail-oriented, and have excellent problem-solving abilities.
• Collaborative at the core, and actively seeking out feedback and new opinions.
• Comfortable working in an agile and truly global environment.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

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What You'll Do:

• Work within an international team to support our Global Portfolio of Customers across a diverse range of industries.
• Manage, prioritize, and troubleshoot support-related requests through live chat and email channels
• Proactively engage with our Internal & External customers to ensure the best possible client experience is achieved.
• Work with various teams to troubleshoot & determine the root cause of problems and deliver effective solutions.
• Work on continuously improving the Product Support processes including workflows, tools, and efficiencies.
• Drive and implement new initiatives to take our support to the next level such as (but not limited to):
• Designing creative solutions to customer issues
• Engaging with stakeholders across multiple departments to enhance the client lifecycle
• Documenting standards, processes, and procedures relating to best practices, issues, and resolutions.
• Providing continuous feedback or suggestions to our Product Owners
• Opportunity to interact and collaborate with Meltwater Legends at all levels throughout the organization.

What You'll Bring:

• University degree (any discipline)
• Solution-oriented and self-motivated personality
• Ability to think logically and provide solution-based suggestions
• Ability to prioritize requests to optimize efficiency and team synergy
• Strong technical aptitude - you can quickly learn and implement new technologies
• The ability to assess and understand a situation and create a sense of urgency
• An eye for detail, are proactive, and enjoy being involved in multiple tasks at the same time
• Outstanding written and verbal communication skills in English
• Experience with ticketing systems like JIRA, Intercom, or similar live chat platforms is advantageous, but not required