Openings at Santam Insurance -(5 Positions)

What will you do?
Santam Ltd is looking for a Developer, who will be based in Bellville.
The incumbent will be responsible for development, testing, maintaining, and supporting software that meets business requirements on the commercial underwriting and claims applications.

Responsibility of the incumbent:

• Adheres to defined software development lifecycle and best practice (including code standards, code reviews, source control, etc.)
• Configure and develop full stack applications that meet business requirements (UI, business logic, rules, process flow, etc.)
• Build webservices to integrate systems.
• Generate test data to ensure developed software works according to requirements.
• Attention to non-functional requirements during software development (performance, load, response, etc.)
• Prepare and produce release documents for software migration to production.
• Support and maintain developed applications and services.
• Collaborate with teams across the SDLC, from requirements analysis, through to implementation in a self-managed team environment.
• Identify of potential risks/issues and give input into risk plan.
• Investigate and resolve root causes of incidents and problems.
• Provide support to the software development and project management teams.
• Participate in technical issue resolution meetings.

What will make you successful in this role?
QUALIFICATIONS AND EXPERIENCE

• Relevant Tertiary IT qualification and/or qualification through experience
• Minimum of 3 years’ IT development experience across the systems development lifecycle
• Solid experience in J2EE

KNOWLEDGE AND SKILLS

• Ability to work in a highly pressurized and dynamic environment.
• Team player that can provide support, share responsibilities and maintaining communication with fellow teammates.
• Investigation and analysis of information
• Competent in problem solving and troubleshooting.
• Ability to analyze data.
• Object oriented development (OOD)
• Structured Query Language (SQL)
• Behavioral-Driven Development (BDD)
• Frontend Frameworks such as ReactJS and Semantic-UI
• Redhat Wildfly application container or similar
• HTML5, CSS3, JavaScript
• EJB3
• Junit
• Apache Maven
• Spring framework and Spring Boot
• Spring Security
• Hibernate ORM framework
• JSON and XML
• REST and SOAP
• JSON Web Tokens (JWT)
• Web application development
• Software Development Lifecycle (SDLC)
• Design Patterns
• Atlassian Suite of products (e.g. Bamboo, JIRA, Confluence) would be advantageous.
• Agile methodology and tools like (Kanban, SCRUM)
• Knowledge to Kubernetes and Docker would be an added advantage.
• Detail oriented
• Identify, resolve, or escalating risks, issues, dependencies.
• Knowledge of the short-term insurance industry as an added advantage.

Knowledge and Skills

• Programme Development and specifications
• Project Management
• Programming Standards
• Business requirements

Personal Attributes

• Communicates effectively - Contributing dependently
• Plans and aligns - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

go to method of application »

What will you do?

• A position for a Data Analyst exists in the Corporate Services, Group Finance area within the Business Enablement team, based at Santam Bellville (Cape Town) offices.
• This role takes a business insights approach and works with decision makers, information managers and data providers to continually engage in business development, management and analysis in order to deliver value. 
• We are looking for an individual who will bridge the gaps between Group Finance, Business and IT. They will be responsible for understanding the requirement, eliciting further information when required and translating it to the underlying systems involved in fulfilling the requirement as well as ensuring a carefully planned solution. 
• They will assist in simplifying the complexities and should be committed to the discovery and development of innovative solutions in an ever-changing environment.

What will make you successful in this role?

• Source appropriate data, applies a suitable analytical method or methods, run complex reports, interprets the resulting information and then constructs ‘a rich picture’ in the analysis.
• Go beyond the status quo and finding the gaps in information as well as asking ‘what isn’t in the current data or information set.
• Devise ways to enrich and augment data to fill gaps and support decision making.
• Translate data into a visual format a decision maker can reasonably interpret – always looking at how to best tailor the information to the viewer, utilising various types of data representation.
• Provide analysis and insight support required on finance projects.
• Analyze business problems and determine solutions through the application of software solutions and/or business process improvement.
• Effectively liaise with business stakeholders.
• Participate in UAT sessions.
• Play an integral role in all aspects of the delivery of solutions, from inception to go-live.
• Deliver documentation that is easy to understand, clear and accurate.
• Write SQL queries to assist with business requirements/requests.
• Provide data solutions, tools, and capabilities to enable self-service frameworks for business stakeholder
• Develop and execute tools/reports to monitor and report on data quality
• Establish appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions.

Qualification

• Relevant Tertiary qualification or certificate/diploma in business/data analysis from an industry-recognised training institution

Knowledge and Experience

• 3 years relevant experience as a Business Analyst
• 5 years relevant experience in Data Analysis in a complex business environment
• 2 years relevant experience in Business Process Management
• 3 years coding experience for analytics and data manipulation (SQL, R, Python)
• Data Modelling and Machine learning would be highly recommended
• Experience in a short-term insurance environment would be advantageous

Skills

• Good requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders skills
• Good understanding of systems development lifecycle (SDLC) and agile methodologies 
• Very strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Ability to work at the conceptual as well as detailed level 
• Business acumen with thorough knowledge and understanding of business, process and technology environments
• Effective communication skills - both written and verbal - in business and technical terms, appropriately designed for the target audience
• Presentation skills
• Emotional Intelligence
• Interpersonal skills, to lead, influence and motivate 
• Relationship building skills
• Independent research skills
• Pro-active, self-starter
• Computer literacy (MS Office, MS SQL)

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

go to method of application »

OPPORTUNITY
The Santam Business Information and Technology Solutions department (BITS) has an opportunity for a Business Analyst who will be based in Bellville, Cape Town, or Sandton or Auckland Park, Johannesburg

JOB DESCRIPTION

• Facilitating discovery of business data requirements, and through a structured process, modeling, validating and translating them into refined user stories and acceptance criteria.
• Collaborating in the development of agile feature specifications which are used by developers to craft a technical solution meeting the business requirement
• Maintaining data and process models in the SPARX Enterprise Architect tool, and using these models in SOPs.
• Using SQL to access data sets and determine patterns and data quality issues to stage automated and manual remediation exercises.

Key Outputs

• Work on solutions supporting the Outsourced Business with emphasis on Broker integration points and a large number of affected systems
• Gather and interpret functional and non-functional requirements from the business and compile requirement specifications
• Analyse data requirements and translate these into data models, definitions and rules
• Define and maintain data mappings and transformations
• Participate in the solution design process to ensure that the functional, non-functional and data requirements are addressed in the solution design
• Define the success criteria for solution testing
• Assist with systems testing and training

QUALIFICATIONS AND EXPERIENCE

• Relevant business qualification including some financial studies or appropriate workplace experience
• Relevant qualification or certificate/diploma in Business Analysis from industry recognised training institution
• 5 - 8 years’ experience as Business Analyst
• Experience with data oriented solutions and SQL.
• The following experiences would be an advantage:
• financial systems analysis    
• Enterprise Architect for data and process modeling
• BI tools like Qlik
• 2 - 3 years’ experience in the Short Term Insurance Industry
• Experience in Model-Driven Design & Repository-Based Modelling tools 

SKILLS

• Querying databases with SQL
• Data Modeling based on Entity Relationship Diagrams or similar
• UML would be a recommendation
• Business Process Modeling/Engineering based on BPMN
• Business writing skills
• Presentation and facilitation skills

KNOWLEDGE

• Financial management
• Business Change Life Cycle
• System Development Life Cycle (Agile experience would be preferable)

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

go to method of application »

What will you do?
Santam Operations, Personal Lines Contac Centre have an opportunity available for a Team Manager within the Sales department who will be based in Auckland Park. The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) by monitoring individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

• Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution
• Facilitates the sharing of best practice across teams to enable the delivery of high performance and the enhancement of the customer experience
• Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry
• Manages people related matters i.e. attendance, absence and attrition within the team to ensure service level contributions are met/exceeded
• Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps
• and/or through written correspondence
• Ensure efficiency of service productivity and performance in the contact centre through the achievement of agreed quality assessment ratios and turn-around times
• Improve customer satisfaction, experience and insight
• Manage own development to increase own competencies
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensuring achievement of underwriting and profitability objectives through internal processes.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

QUALIFICATIONS AND EXPERIENCE

• Completed Matric (Grade 12)
• 2-3 years’ people management experience
• 2-3 years’ experience in an operational environment (preferably within the short-term insurance industry)
• A relevant short-term insurance related qualification will be advantageous
• FAIS compliance (NQF Level 4) –  with credits in commercial or personal lines

KNOWLEDGE AND SKILLS 

• Drive service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees

PERSONAL ATTRIBUTES 

• Directs work
• Decision quality
• Interpersonal savvy
• Plans and aligns

go to method of application »

CAREER OPPORTUNITY
Talent Acquisition has a positions available for, results-orientated and client centric Recruitment Administrators. These positions will be located in Cape Town and 
Jhb.

JOB DESCRIPTION
Reporting into a Recruitment Administration Team Leader, the role is responsible for the administration and control of documentation during the recruitment and on boarding processes. The Recruitment Administrator will be part of a centralised team  and provide support to the Recruiters in a specific business area(s) by ensuring business recruitment objectives are met.

KEY RESPONSIBILITIES

• Deliver an exceptional candidate experience in every engagement by ensuring a professional service throughout the sourcing and hiring process.
• Support Recruiter in short listing of junior level roles where agreed.
• Manage the scheduling and co-ordination of interviews with candidates and interview panel.
• Facilitate the co-ordination and execution of employment checks including FAIS (Date of First Appointment checks), paying meticulous consideration to 
• compliance and legislative requirements. 
• Manage the co-ordination, scheduling, and delivery of assessment administration and feedback with the candidate and assessment partners within the agreed 
• service level agreements.
• Ensure understanding and adherence to recruitment and reward benefits policies, processes and procedures.
• Manage and facilitate the completion of on-boarding activities with the new hire through the system and ensure superior quality standards before submission of 
• documentation for payroll processing to the shared service centre.
• Ensure hiring manager on-boarding activities are completed and provide monthly reporting on on-boarding activity to recruiters.
• Ensure the timeous provision of pay-codes to business to enable a smooth hiring experience for the new hire on start date.
• Manage the monthly qualification submission to shared services partner and track qualification submissions against reporting.
• Ensure new hire list is shared with Talent Acquisition Co-ordinator on monthly basis to ensure Total Rewards benefit session and Corporate Induction 
• scheduling.
• Ensure recruitment and on-boarding record management (docu-file) process is executed.
• Reporting and record keeping
• Assist with the administration related to recruitment projects

QUALIFICATIONS AND EXPERIENCE

• HR Diploma or relevant business related qualification.
• 2 – 3 years’ experience in an HR administrative role. Preference will be given to candidates with Employee Benefits Document Administration experience.
• Previous experience with cloud based or digital recruitment and on-boarding platforms will be an advantage.
• MS Office – especially Word and Excel, Outlook and Internet.

SKILLS, KNOWLEDGE AND ATTRIBUTES

• Knowledge, understanding and application of relevant employment legislation i.e. BCEA, EEA, LRA, POPIA and FAIS requirements.
• Strong written and verbal communication skills.
• A team objective focus demonstrating the willingness and ability to deliver on individual and team priorities.
• Ability to work under pressure against tight deadlines and business demands
• High attention to detail (thorough)
• Analytical and resolution driven
• Information monitoring and facilitation