Open Roles at Quest Staffing Solutions

Job Purpose:

• Partner with and support stakeholders within the assigned Operations Team to effectively manage the Control environment, containing losses and minimizing non-financial risk.

Key Responsibilities:

• Financial Management: Adhere to financial policies and processes, providing input for cost efficiency opportunities.
• Risk Identification: Conduct regular Risk Control Self-Assessments (RCSA) with stakeholders to identify gaps, escalate issues, and adjust controls to minimize risks and losses in CIB Operations.
• Control Frameworks: Implement and monitor Control frameworks to ensure accurate reporting, data sets, and optimal control process operations.
• Incident Management: Detect and investigate Control failures, escalate issues, perform root cause analysis, and remediate failures to prevent recurrence.
• Operational Excellence: Identify and report incidents, suggest process improvements, and contribute to technological enhancements for infrastructure stability.
• Risk Monitoring: Track and remediate risks, implement KRIs, and analyse trends to enable early identification and mitigation of risks.
• Data-Driven Insights: Gather and analyse data, perform trend analysis via monthly dashboards, and share insights with Operations Control and stakeholders.
• Control Knowledge: Provide guidance on Control frameworks, tools, and reports to assist the assigned Operations Team in mitigating risks.
• Reporting & Stakeholder Engagement: Implement reporting mechanisms for performance indicators and operational incidents. Maintain strong relationships with stakeholders to ensure the effective implementation of Control frameworks.
• Audit Support: Assist with the audit process and track the resolution of audit findings.
• Value Chain Integration: Contribute to the continuous improvement of Controls based on insights from the Operations Team environment.

Desired Experience & Qualifications:

• Advanced Diploma / First Degree.
• 1-4 years of experience in Operations, Risk, or Product Financial Services, with exposure to operational control processes.
• Ability to apply Risk and Control frameworks, problem-solving, and process design thinking.
• Strong knowledge of risk management methodologies, tools, governance structures, and regulatory requirements.
• Stakeholder engagement and relationship-building skills are essential.

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Role Overview:

• Manage the sale of a range of financial products to customers in an affinity database, using the telephone as a marketing medium.
• MUST have a CLEAR Credit and Criminal Record.

Key Responsibilities:

• Ensure practices comply with internal guidelines and external regulations.
• Develop innovative ways to improve procedures.
• Provide detailed information and advice to clients and customers.
• Deliver accurate and timely reporting on contracts, investments, and sales.
• Respond to client queries and issues.
• Identify risks and implement mitigation strategies.
• Liaise with managers and project leads to ensure effective service delivery.
• Provide basic troubleshooting and identify issues.
• Escalate incidents immediately when required.
• Produce daily, monthly, and annual reconciliation reports.
• Provide training to users.

Desired Experience & Qualifications:

• First degree in Business Commerce, Finance, or Accounting.
• Experience with systems such as BDA, IPS, and Shareforce.
• Strong knowledge of asset classes, products, client sectors, market trends, and competitor awareness in the region.
• Thorough understanding of risk and regulatory environments.
• Experience in client-facing roles such as Operations, Services, or Client Experience within Financial Services.
• Proven experience in managing stakeholders and understanding client needs.

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Duties & Responsibilities

• Outbound call centre environment
• Engage with new and existing customers
• Conduct outbound calls to existing and potential new customers
• Identify customers’ needs
• Persuade customers to buy by demonstrating how products or services meet their needs
• Inform customers of the product and the process required to apply for the relevant product
• Use scripts to provide information about product features, prices, etc., and present their benefits
• Resolve any customer and product-related queries
• Conclude pre-agreements and actual agreements
• Meet set sales and QA targets

Desired Experience & Qualifications

• Minimum 12 months of experience in an outbound call centre
• Grade 12/Matric qualification
• Proficiency in Microsoft Office (Excel)
• Previous telemarketing sales experience is highly advantageous
• Clear disciplinary record
• Clear ITC and criminal record

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Key Requirements:

• Credit and criminal clear status is mandatory.
• Must have an NQF 5 or 6 qualification.
• Must hold an RE5 certification.

Duties & Responsibilities:

• Sales Focus: Achieve customer growth, revenue, and collections targets as defined by the bank.
• Meet and exceed individual activity metrics for all product lines.
• Meet, exceed, and effectively execute all sales and customer targets set by the bank.
• Execute the bank’s sales strategy for Product & Value Added Services (including up-selling, cross-selling, and capital take-up).
• Perform outbound calls targeting both existing and prospective customers.
• Convert sales opportunities received through inbound customer requests, outbound calls, lead generation initiatives, and customer queries.
• Establish, develop, and maintain business relationships with existing and prospective customers to generate new business.
• Participate in cross-selling bank products.
• Maintain detailed tracking of pipeline management, prospect data, and activities.
• Set up in-person visits, appointments, and presentations, and follow up telephonically where necessary.
• Conduct professional financial needs analysis to make needs-based sales.
• Schedule customer feedback for obtaining documents and provide progress updates.
• Adhere to supervision requirements set by the Line Manager for all financial products.
• Prepare weekly, monthly, and quarterly reports, and present results to management as needed.
• Ensure effective cash management with approved authorization.
• Manage CAM effectively as required with approved authorization.
• Oversee credit card administration and fulfilment with approved authorization.

Desired Experience & Qualifications:

Education:

• NQF 6 qualification or
• NQF 5 qualification (FSCA aligned)

Certification: RE5

Experience:

• Minimum of 2 years in financial sales and client service experience.
• Managerial or supervisory experience is required.
• Must be within DOFA date.

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Duties & Responsibilities:

• Proficiency in Adobe software (Adobe Photoshop, Adobe Illustrator, etc.).
• Video editing experience using Premiere Pro or After Effects.
• Customer service-oriented with the ability to identify sales opportunities.
• Excellent communication skills, including understanding and interpreting briefs.
• Strong attention to detail.
• Ability to think logically and analytically.
• Reliable, self-disciplined, and able to work with minimal supervision.
• Capability to multitask across different projects and tasks.
• HTML creation skills are advantageous (VS Code / Dreamweaver).
• Advanced computer literacy in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience in social content creation and social ad management is advantageous.
• Drone experience is advantageous.
• Experience using 3D software (e.g., Blender) is advantageous.

Desired Experience & Qualifications:

• Graphic Design degree/diploma, or equivalent qualification and experience.
• Media/Communications/Marketing degree/diploma, or equivalent qualification is advantageous. Basic HTML and CSS experience is advantageous.
• Minimum of 6 months of experience in a client liaison environment.
• Minimum of 12 months of experience in an advertising or marketing agency and/or motor manufacturing industry is advantageous.
• A valid driver’s licence (advantageous).
• Portfolio of work.

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Duties & Responsibilities:

• Product line-up management and regular reporting, including price positioning, price competitiveness, and product marketing strategy.
• Monitor all marketing communications.
• Manage PSI (Purchase, Sales, and Inventory) and report to HQ and branches.
• Track and report on premium category performance.
• Provide business support to the Southern Africa region.
• Liaise with management and HQ on general requests.
• Communicate marketing strategy and tools to branch level.
• Regularly update the company website (Dotcom) and ensure accuracy.
• Determine sales promotion performance results and provide reports.
• Undertake additional duties within the scope of the Regional Product Manager role.

Desired Experience & Qualifications:

Education:

• Grade 12/Matric (Essential)
• Relevant Degree or Diploma in Marketing or Product Management (Essential)

Experience:

• 3-5 years of experience in product management within the Consumer Electronics or FMCG industry is advantageous.
• Marketing experience will be an added advantage.

Skills:

• Experience in the Electronics Industry/Market or FMCG.
• Proficiency in data analysis, understanding sell-in, sell-through, and sell-out insights.
• Relevant product experience.
• Strong Excel and PowerPoint skills.
• Ability to work effectively in teams across multiple countries.
• Project management skills.
• Attention to detail.

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Duties & Responsibilities:

• Extensive filing responsibilities.
• Highly organised and meticulous.
• Typing labels to organise files, requiring reasonable speed.
• Must be savvy, with confidentiality being crucial due to handling employee personal files.

Desired Experience & Qualifications:

• Matric / Grade 12.
• Some HR certification or qualification.
• Must be very organised and meticulous.
• Able to work at a reasonable speed.
• Must be discreet, as confidentiality is vital when handling employee personal files.

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Key Responsibilities:

• Provide first-line support for laptops, video and web conferences, and file sharing solutions.
• Install, configure, and troubleshoot hardware and software issues.
• Set up and manage wireless networks, ensuring reliable connectivity.

Duties & Responsibilities:

Ensure uninterrupted support for daily IT operations, including:

• Wireless support issues
• Windows issues and troubleshooting
• Microsoft Office issues
• Network connectivity support and troubleshooting

Project Implementation:

• Provide critical technical support for the successful implementation of upcoming projects, ensuring timely completion within scope.

Workload Management:

• Manage the increased workload associated with ongoing laptop upgrades, rollouts, and new project demands, preventing overextension or overworking of current staff.

Skills Requirement:

• Expertise in IT support to address the technical challenges and needs of our department.

Desired Experience & Qualifications:

• Must have A+ / N+ certification.
• Other related IT certifications.
• Minimum of 2-4 years of IT experience in 1st and 2nd level support.

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Duties & Responsibilities:

• Manage the full payroll function (end-to-end) for South Africa, Zambia, and Mauritius.
• Address all first-tier benefits and payroll queries from internal customers (staff, HODs, expats, and third parties).
• Administer benefits (medical, pension, etc.).
• Handle payroll reporting.
• Consult on medical aid, pension, and benefits with employees and service providers during engagement, induction, terminations, and provide regular communication/updates.
• Manage the monthly payroll cycle and ad hoc pay runs.
• Maintain the Payroll & Benefits data hub.
• Manage the Employee Assistance Programme (EAP) offering, plan functions, and coordinate wellness programmes.
• Handle asset management for benefits (e.g., mobile phones, SIM cards, staff vouchers).
• Address all first-tier employee queries and support requests.
• Complete month-end reporting and statutory submissions.
• Perform payroll reporting.

Desired Experience & Qualifications:

• Relevant HR or Finance diploma/degree.
• Relevant payroll qualification/certificates.
• Minimum of 2-3 years of payroll administration experience.
• Knowledge of payroll systems (SAGE is an advantage).
• Experience in benefits administration (advantageous).

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Duties & Responsibilities

Key Responsibilities:

Stakeholder Management:

• Serve as the primary point of contact for project stakeholders, ensuring their needs and expectations are met.
• Prepare and deliver reports and presentations to stakeholders at all levels, clearly communicating project status, risks, and outcomes.

Business Optimisation:

• Identify opportunities for process improvement and implement solutions to enhance business operations.
• Utilise data analytics to monitor key performance indicators (KPIs) and drive decision-making.
• Support business development initiatives by coordinating efforts across departments and teams.

Team Support:

• Foster a positive and collaborative work environment, acting as a champion for team spirit.
• Mentor and support team members, helping them develop their skills and achieve their goals.

Administrative Duties:

• Maintain accurate records and documentation for all projects and business activities.
• Coordinate meetings, prepare agendas, and ensure follow-up on action items.

Desired Experience & Qualification:

• A 3-year degree/diploma or equivalent experience in Business, Management, or a related field.
• Minimum of 3+ years of experience in a business coordination or project management role.
• Must have project management experience.
• Must have experience in a Telecommunications environment.
• Strong communication skills, both verbal and written, with the ability to interact professionally with people at all levels.
• Must have proficiency in MS Office Suite (Word, Excel, PowerPoint), MS Project, SharePoint, and Power BI.
• Experience with project management methodologies (e.g., PMP, PRINCE2) is an advantage.

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Requirements:

• Must be currently residing in Cape Town.
• Must have a clear credit and criminal record (non-negotiable).

Duties & Responsibilities:

• Data Capturers: Accurately capture data onto the system.
• Preparation Clerks: Ensure all documents are safe for scanning.
• Scanner Operators: Operate a high-tech scanning machine to scan documents.
• Participate in the overall compilation, sorting, scanning, and capturing of data.

Desired Experience & Qualifications:

• Must have Grade 12 / Matric.
• Must have a clear credit and criminal record (non-negotiable).
• At least 1 year of experience in data capturing or administration.
• Must be currently residing in Cape Town and able to travel to Airport Industria (non-negotiable).