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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Essential Certifications
- RE 5 Certificate (essential)
- 120 FAIS Credits (essential)
Minimum Experience Level
- 3 years of Motor insurance / Personal lines / Vehicle Value added Products experience
- 1-3 years of Call Centre experience
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Job Purpose
- To leverage data analysis to optimize marketing strategies, improve customer segmentation, and enhance campaign performance. The Data Analyst will provide actionable insights that drive the marketing department's data-driven decision-making, ensuring that all campaigns and strategies are measurable, targeted, and aligned with business growth objectives.
- This role supports the continuous improvement of marketing ROI by harnessing data from multiple sources, including customer behaviour, campaign results, and digital analytics.
Job Responsibilities
- Data-Driven Campaign Analysis: Analyse data from marketing campaigns to provide insights on performance, customer engagement, and conversion rates. Identify areas of improvement to optimize future campaigns and enhance marketing effectiveness.
- Customer Segmentation & Personalization: Use data to develop detailed customer segments and drive personalized marketing strategies. Identify trends and behaviours to tailor marketing efforts to specific target audiences.
- Marketing ROI Measurement: Collaborate with stakeholders to define and measure key performance indicators (KPIs) for marketing initiatives. Provide in-depth reporting and analysis on the return on investment (ROI) of marketing activities, helping the team make informed decisions on budget allocation and campaign optimization.
- Predictive Analytics & Forecasting: Develop models to predict future marketing trends, customer behaviour, and campaign outcomes. Use predictive analytics to guide strategic decision-making and improve long-term planning.
- Data Visualization & Reporting: Create clear, actionable reports and visualizations that summarize complex data sets. Present findings to marketing leadership and other stakeholders to guide strategic decision-making.
- Data Integration & Management: Ensure data integrity and consistency across marketing platforms, including CRM systems, digital analytics, and customer databases. Collaborate with IT and data management teams to implement data integration solutions that streamline marketing data flows.
- Optimization of Marketing Processes: Analyse current marketing processes and identify areas for improvement. Recommend data-driven process enhancements to increase efficiency and effectiveness in campaign execution.
- Collaboration with Marketing Teams: Work closely with cross-functional teams such as brand managers, digital marketing, and customer experience teams to ensure that data is used effectively to guide campaign strategies and customer journeys.
- Adoption of Advanced Analytics Techniques: Leverage machine learning models, A/B testing, and other advanced analytics techniques to continuously improve marketing strategies. Ensure all marketing activities are backed by solid data and analytics.
- Stay Informed on Marketing Trends: Keep abreast of industry changes, marketing analytics best practices, and emerging technologies. Regularly share knowledge and insights with team members to drive a culture of continuous learning and improvement.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s Degree in Data Science, Marketing Analytics, Statistics, or a related field.
Minimum Experience Level
- 18 months to 3 years’ experience in data analysis within a marketing or digital marketing environment, including working with customer data, campaign performance metrics, and advanced data analytics tools.
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Job Purpose
- Provide administrative services related to the onboarding (including enablement) and off-boarding of Suppliers.
Job Responsibilities
- Facilitate onboarding of suppliers and ensuring all the necessary step have been executed inline with the approved onboarding process.
- Conduct low risk due diligence through relevant platforms.
- Investigate and resolve Politically Exposed & Sanctions alerts with an SLA.
- Monitor BOTS performance; resolve exceptions and ensure that information is communicated to all relevant stakeholders.
- Perform continuous risk monitoring on existing suppliers.
- Provide training and support to both internal and external stakeholders on Ariba and other procurement related systems.
- Facilitate and administer off boarding of suppliers.
- Enablement of Suppliers according to a prescribed process.
- Monitor supplier onboarding requests analysing time taken to onboard against the SLA to improve service delivery.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
Formal Qualification
- Matric, CIPS preferred with time.
Experience
- 2 years administration experience
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
- Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads.
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 3 - 6 years
- BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
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Job Purpose
- To support the achievement of the Tax strategy, objectives and values by providing commercially relevant tax advice and support to Nedbank Group and ensuring delivered systems, process, services and solutions are aligned.
Job Responsibilities
- Provide advisory and review services to ensure accurate reporting, implementation and adherence to the necessary processes and controls.
- Provide advisory services to identify and quantify tax risks within clusters related to significant transactions.
- Approve new products by reviewing and assessing the tax risk/benefit associated with it.
- Identify tax savings and tax planning opportunities.
- Responsible for planning; tracking and monitoring activities of tax related projects to ensure that project goals/objectives are accomplished within the prescribed time frame; agreed quality and funding parameters.
- Ensure data integrity by providing advice on system changes and configure system to cater for tax legislation changes.
- Ensure data integrity and completeness through interrogation and analytical review.
- Reduce risks and ensure compliance by reviewing tax returns.
- Resolve Internal and External Audit issues and findings.
- Develop and design tax rules for systems.
- Identify possible risk areas through compliance tracking.
- Build trusting and collaborative professional relationships within own department and across clusters
- Ensure legal compliance and reduce reputational risks or financial loss by attending to stakeholder queries (e.g. SARS, SARB etc.)
- Understand stakeholders' needs in order to provide value added and timeous technical advice and service through ongoing consultation.
- Consult with external advisors to obtain advice on uncertain tax positions.
- Increase awareness and compliance through communication and training to business on legislative changes, processes and policies.
- Influence changes in legislation by providing comment to National Treasury.
- Represent Nedbank at industry bodies and lobby for tax legislation changes and ensure that Nedbank is aligned
- Ensure continuous development with relevant knowledge to stay abreast with developments in Tax compliance/Advisory and reporting in line with specialist skill. Improve personal capability and stay abreast of developments in the Tax field by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems by identifying and recommending effective ways to operate and add value to Nedbank.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Law with specialization in Tax /or Accounting/or Tax
Minimum Experience Level
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Job Purpose
- Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.
Job Responsibilities
- Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders through transparent communication which align to the Nedbank Values.
- Work closely with Quality Assurance Leads, Practise Leads, Business Analysts, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.
- Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
- Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
- Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
- Delivery of a well-structured quality assurance solution, aligned to enterprise quality practices and standards, within the timelines agreed with the delivery team.
- Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
- Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.
- Participate in the backlog grooming.
- Participate in the sprint planning, test estimation and acceptance criteria per story.
- Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
Job Responsibilities Continue
- Collaborate with the Core Technical Team to continuously improve the automation frameworks and overall platform.
- Develop the automation code using the automation test kit for execution.
- Implement the test automation solutions with the objective that it has adequate coverage within the sprint.
- Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
- Confirm that the automation test code implemented is appropriately catalogued, stored and aligns with the required governance.
- Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
- Integration into and test automation execution on DevOps pipelines.
- Log defects using the pre-defined defect management process and tool, and ensure the relevant information is captured accurately that will assist with the root cause analysis.
- Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
- Report status of testing to the squad daily.
- Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
- Participate in all retrospective reviews.
- Participate in the showcase to stakeholders.
- Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
- Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
- Seek ongoing improvements in technical capabilities.
- Mentor the Software Test Engineers within the team to improve their technical capabilities.
- Support the achievement of the business strategy, objectives and values.
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSc IT or BComm IT or similar
Essential Certifications
Preferred Certifications
- ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.
Minimum Experience Level
- Total number of years of experience:3 - 6 years
- Management experience as part of the above years:No experience required
- Type of experience:Test analysis & design experience. Test automation experience. Development experience. Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Experience in NFT. Ability to understand and interpret logical solution architecture. Understanding of DevOps pipelines & tools.
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
- RE5
Minimum Experience Level
- Must have 2- 4 years Banking Experience - NQF 5
- Sales, Relationship experience
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Job Purpose
- To actively contribute to the NFP strategy and business objectives, revenue generation and growth, mandate implementation, team development, management and client relationship building to generate sustainable revenue streams for WMSA.
Job Responsibilities
- To mentor, supervise and coach Financial Planners to ensure their growth and development to ensure that they conduct is aligned to the required regulatory and business requirements.
- Identify training courses and career progression for self and team through input and feedback from management and personal observation.
- Ensure all personal and team development plan activities are completed within specified timeframe.
- Building talent pipelines of Financial Planners to ensure growth and managed resource risks.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Ensure compliance with internal processes through developing an understanding of internal procedures.
- Ensure personal and team time management and assist in ensuring effective deal/project management.
- Manage and track individual and team performance according to the set metrics and targets for Financial Planners.
- Supervise and ensure the development of people resources.
- Ensure that all admin related responsibilities are timeously addressed.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit policies.
- BuiId trusted and strong relationships both internally and externally through delivery of good quality workout puts and strong communication skills.
- Ensure provision of timeous resolutions for internal and external stakeholders by addressing specific client and advice related queries.
- Ensure that advice provided on behalf of WMSA is accurate and aligned to legislative and Nedbank requirements.
- Developing and using collaborative relationships to facilitate the accomplishment of work goals.
- Maintain existing client relationships by respecting and assisting in enhancing the relationship.
- Contribute to a culture conducive to the achievement of transformation and development goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate in and support corporate responsibility initiatives for the achievement of business strategy.
Job Responsibilities Continue
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute towards the successful revenue generation through cross selling and pricing solutions by being an active team member and leader.
- Contribute towards the successful implementation of pricing and solutions and ensuring that our advice is correctly and competitively priced.
- Ensure accuracy and validity of client information by interrogating assumptions and commerciality of information provided.
- Maintain competency through keeping up to date with industry trends and legislation.
- Ensure effective time management by managing turnaround times.
- Maintain effective oral and written communication.
- Focus on innovative client solutions and problem solving by showing initiative; creative thinking and drawing from previous experience.
- Build skills and talent pipeline via effective team management across the disciplines to manage all people risks
- Ensuring Regulatory compliance, this includes but not limited to Market conduct, governance and legal.
Essential Qualifications
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications / Honour's Degree
- Relevant RE1 and 5 and Key Individual qualifications (CAT 1) and CFP (or working towards)
Essential Certifications
- Certified Financial Planner (CFP)
- FAIS Qualification Regulatory Examinations 1 Qualification
Minimum Experience Level
- 5-8 years relevant Financial Planning experience.
- 3-5 years managing a team of Financial Planners.
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Job Purpose
- To achieve financial objectives within the Region for the HNW Segment through stakeholder relationship management and client engagement, in line with WMSA business strategy. To provide leadership, manage sales & client service, mitigate risk, grow market share and deliver an integrated customer experience through the execution of end-to-end strategic objectives and to take ownership of the Nedbank Private Wealth brand.
Job Responsibilities
- Support the execution of the HNW Segment strategy through managerial participation and formulating an operational/tactical plan.
- Drive and monitor the implementation and execution of the NPW / HNW segment strategy through communication, observations and testing for understanding.
- Ensure that all individual and regional targets (client growth, client retention, AUA, Deposits, Advances, Headline Earnings) are delivered through team and in collaboration with relevant stakeholders.
- Develop and manage area budget through diligent expense management and according to the strategic business requirements.
- Support the on-time delivery and implementation of relevant projects, processes, and systems as relevant in line with business strategic objectives.
- Drive the implementation and execution of divisional acquisition and coverage strategy.
- Drive and monitor sales (acquisition, cross sell and upsell) against set targets for the HNW segment, in collaboration with relevant stakeholders within rest of group.
- Ensure increased revenue (i.e. Net Interest Revenue [NIR] and Net Interest Income [NII]) growth through new acquisition and unlocking the strategic opportunities.
- Ensure active and successful growth of Nedbank HNW segment market share across existing and new clients by driving the sales teams’ targets and client service levels.
- Enable direct reports to develop sales plans by providing agreed information, clarifying how targets will be achieved, resource planning, professional advice and strategic contribution.
- Support the delivery of world class client service and adhere to HNW segment expectations and standards.
- Support the formulation and delivery of an aligned and integrated customer experience across HNW segments through driving the team.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Create a sustainable business through credit, operational and regulatory risk management.
- Comply with standards, policies and regulatory requirements of function.
- Ensure a culture of trust and respect of department members, direct reports and managers.
- Ensure resource and work allocation through optimizing resources, managing work-flow and increasing productivity.
- Create a high-performance sales & service culture.
- Manage performance of reports and hold them accountable for managing the performance of their reports.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Maintain a capable high performing team by identifying a talent pool.
- Build depth of skills and knowledge in the team of managers.
- Promote Nedbank Private Wealth market reputation and presence by role modelling the brand essence infusing the client experience with the brand promise.
- Build relationships with all relevant stakeholders by supporting and sharing information and knowledge.
- Ensure effective clear communication and relationship networks through leadership engagement and checking for understanding.
- Leverage and influence the matrix leadership structure.
People Specification
Essential Qualification - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Relevant Bachelor Degree, Honours or Master in Business Administration, CFP
- Key individual Regulatory Exam 5 (RE)
Essential Certifications
- FAIS representative and preferably a Key Individual
- Minimum Experience Level
- Minimum 4 - 6 years’ experience in Banking, lending and Investments, with minimum 3 years in strategic business leadership at a senior level.
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Job Purpose
- To work with different Risk functions within CIB to identify areas where processes and performance can be developed or improved. Proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives.
Job Responsibilities
- Define the scope and estimations for process initiatives
- Proactively plan process deliverables based on relevant project delivery method
- Work with business stakeholders to prioritize process work
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
- Proactively engage with business on strategic initiatives which require process improvement
- Professionally consult with senior stakeholders across clusters.
- Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
- Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
- Define the process end-to-end view (Operating model)
- Understand process improvement
- Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
- Ensure successful implementation of processes by evaluating benefit realisation
- Understand how change management integrates into the overall transformation initiative
- Develop communication plans that will facilitate the planned changes
- Develop mitigation strategies for cross-organizational impacts for process improvement projects
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Computer Science/Information Systems/ NQF 7
- Analytics Related Degree
Minimum Experience Level
- 1-3 years relevant experience
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Job Purpose
- To ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank.
Job Responsibilities
- Prevent financial loss by ensuring accurate calculations and capturing.
- Action checks and balances of all payments made by reconciling all financial reports and bank statements on a regular basis.
- Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLA's) are adhered to.
- Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
- Build and maintain stakeholder relationships by meeting SLA's, providing feedback and taking corrective action where appropriate.
- Ensure accurate financial transactions by reconciling bank/impersonal accounts according to policies and procedures.
- Clear any unreconciled items by investigating and noting follow up if unresolved for audit trail purposes.
- Ensure work is completed to plan by taking ownership and accountability for tasks and activities.
- Check daily volumes and report irregularities in the work flow.
- Contribute to process enhancements by identifying opportunities for improvement.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 2-3 years experience working in financial, risk and process management environments.
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Job Purpose
- To gather, interrogate, and package data to help answer questions, solve problems and gain insights.
Job Responsibilities
- Develop an understanding of existing products, processes, and people.
- Fully understand requirements to deliver the right output in the right format and at the right time.
- Provide support to existing capabilities and other business as usual requests.
- Contribute towards the development and implementation of new capabilities to deliver relevant data.
- Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
- Follow proper development life cycles as agreed within the team.
- Maintain code repositories with compliance to standards, systems, processes and procedures.
- Contribute to internal/external information sharing initiatives.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team, stakeholders, and work.
- Commit to constant personal growth and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Minimum Experience Level
- 3 years in Data Analytics
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Information Technology, Information Systems, Statistics, Data Science, Data Analytics, or equivalent.
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Job Purpose
- To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers
Job Responsibilities
- Produce working quality software that meets the design
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable , maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organisational standards
- Continuous improvement of software
- Provide Maintenance and support of software in environments of accountability
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Provide mentoring for multiple software developers
Critical Knowledge
- VB.Net / C# / Web APIs
- SQL server
- JavaScript
- Angular (Beneficial)
- HTML & CSS
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- Min 5 years programming experience
- Development experience
- Banking
- Exposure to agile delivery Scrum, Kanban and or SAFe
- UI development
- SOA / API
- SOAP and Rest
- Angular
- HTML & CSS
- Devops toolsets for software releases
- SSL’s
- Swaggers / service development
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Job Purpose
- This role provides the successful individual the opportunity to head up the team responsible for actuarial reporting of Nedbank Insurance’s Life licences. This includes the production, analysis, and presentation of IFRS valuations and SAM returns, along with other important KPI’s to assist management in making correct strategic decisions.
- Accountability will be to internal and external stakeholders of Nedbank Insurance, in line with Nedbank's Client Value Proposition. The role provides exposure to the various facets of a Life Insurance business across the value chain. It will also involve engagement with the Chief Actuary, Chief Financial Officer and the Head of Actuarial Function, and Executive and Insurance Board subcommittees. The person fulfilling the role is expected to have technical knowledge of life insurance valuations while enjoying mentoring and growing staff and engaging and working with stakeholders.
Job Responsibilities
- Manage and guide the actuarial team responsible for the valuations on three life licences.
- Valuations of liabilities on IFRS basis and analysis of surplus arising.
- Preparation of actuarial components of SAM returns.
- Embedded Value calculations for internal business use.
- Economic Capital calculations.
- Review and analyse financial performance relative to various metrics.
- Monitor experience across products, comparing relative to market.
- Ensure continued stakeholder education and engagement on key findings via reports and presentations.
- Regularly monitor the profile of business taken on and understand the business impact thereof.
- Continuous improvement of models, systems, and reporting
- Assist in driving insight into the business and aiding in commercial decisions around book management.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Drive and maintain knowledge sharing within the team.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Contribute to a culture conducive to the achievement of transformation goals.
People Specification
- Accuracy of reports and records
- Drafting / Creating reports
- Built and Managed Client and Stakeholder Relationships
- Managing conflict situations
- Communication internal and external stakeholders
- Managing stakeholder expectations
- Interacting with diverse people
- Working in a fast-paced and changing environment
- Working within a team
- Data Analytics
- Essential Qualification
- B.Degree in Actuarial Science (Hons)
- FASSA or AMASSA
Minimum Experience Level
- FASSA with relevant life valuations experience or AMASSA with at least 7 years of working experience.
- Experience working in a Life Valuations team.
Desirable:
- Experience with IFRS17
- Experience with Prophet and/or R
- Experience managing staff
- Experience with HAF interactions
- Experience working with Scrum/ Agile / Scaled Agile
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Job Purpose
- To achieve Nedbank Card Acceptance strategic objectives, the Product Manager is responsible for managing the effective and efficient management of Integrated Payment solutions across the acceptance portfolio.
- This includes responsibility for the end to end profitability of this portfolio This entails building and maintaining effective working relationships (especially with our PSP partners), managing cost and revenue drivers, compliance and ensuring clients’ expectations are met. Additionally, the Product Manager contributes to a culture of transformation, encourages innovative ideas, and supports business optimization improvements through team engagement.
Job Responsibilities
- Establish and maintain good relationships with our diverse set of PSPs
- Manage, evolve and maintain the product CVP to meet rapidly changing market conditions. This includes product business ownership of a development squad (SAFE)
- Manage end to end product profitability
- Maximise revenue and minimise cost drivers
- Ensure compliance with all relevant legislation and member rules
- Build and maintain effective working relationships.
- Build strong stakeholder relationships
- Ensure clients' expectations are met to the required standards.
- Ensure efficient work ethic and achievement of Business Unit strategies and goals.
- Draft and present monthly business reports to stakeholders.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Develop and implement action plans to address issues raised in culture surveys.
- Create a client service culture. Support implementation of business optimization improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Adhere to the terms and conditions of employment.
- Ensure service level agreements are achieved and maintained.
- Support decision making by gathering and analyzing information from different sources.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Postgraduate diploma or NQF level 7 qualification.
Essential Certifications
Preferred Certifications
- PASA Advanced Certificate in Electronic Payments
- SAFE certification (Product Owner)
Minimum Experience Level
- 5 years experience in product management. Card acquiring is an advantage.
Method of Application
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