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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- The primary focus will be on driving sales performance within the Channel Sales - Home Loans in the Tshwane District, by balancing credit risk management, innovative solutions, and stakeholder relationships.
- You’ll lead a team of Regional Managers, ensuring their financial objectives are met while maintaining exceptional service through client engagement in line with Nedbank’s business strategy.
Job Responsibilities
Sales Leadership:
- Set aggressive sales targets for the home loans team.
- Monitor performance metrics, including conversion rates, loan disbursements, and portfolio growth.
- Motivate and guide managers to achieve individual and team goals.
Credit Risk Management:
- Evaluate credit applications and reviews rigorously.
- Identify credit risks by analysing financial, market, and business data.
- Recommend alternative financing solutions within the credit policy guidelines.
Stakeholder Engagement:
- Build and maintain strong relationships with clients, real estate agents, and other stakeholders.
- Manage client expectations while adhering to credit policies and relevant strategies.
Operational Excellence:
- Enhance policies and procedures to streamline processes.
- Adapt to industry changes promptly, adjusting credit policies as needed.
- Provide regular portfolio reviews to assess asset lending performance.
People Matters:
- Monitor the implemented Divisional EE and Transformation Plan, by ensuring deviations are corrected and targets are met.
- Participate in Nedbank culture-building initiatives.
- Align with business strategy and corporate social investment (CSI) efforts.
- Develop, implement, and measure the effectiveness of a strategy to build a unique organizational culture.
- Ensure divisional alignment with the leadership agenda.
- Manage direct reports’ performance and hold them accountable for their teams.
- Foster active talent management and succession planning strategies within the division.
- Participate in the recruitment and selection of senior staff.
Minimum Experience Level
- Minimum 5 - 8 years of experience in proactively managing and leading a sales team with a proven track record of exceptional performance a must within a Senior Management role.
- 5 or more years of Home Loan product sales experience to prospective customers a must
- The candidate must be transferable to other areas or another region in your business
- The candidate must have a sales performance rating of at least PERFORMING / 3 over the period of 2020 to 2023.
- The candidate must be a strategic thinker and coordinate tactics and strategies that will add value to your business.
Requirements
- NQF Level 7 or Higher in a Banking, Sales, Marketing, Banking, Financial or Business Management related field
- Management Development Programme
- Valid driver’s License and own reliable transportation
Technical / Professional Knowledge
- Change management
- Client service management
- Employee training/development
- Governance, Risk and Controls
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Customer Focus
- Energizing the Organization
- Entrepreneurship
- Inspiring Excellence
- Building Organizational Talent
- Cultivating Networks and Partnerships
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Job Purpose
- To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Essential Certifications
- 120 FAIS credits preferably Insurance or Equivalent
- RE5 certification
Minimum Experience Level
- 2 years' long and short-term sales experience in insurance
- 2 years' retention experience is essential
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To contribute to the development and maintenance of best practice capital and impairment models and assessment strategies in line with regulations (where applicable) to facilitate world class risk management.
Job Responsibilities
- Contribute to the development, maintenance and validation of best practice wholesale capital and impairment models.
- Support in the presentation of the models through the governance structure.
- Ensure business needs are met by engaging and assisting business through face-to-face interaction and attendance at forums and committees.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Assist the business to address queries by extracting and analyzing data.
- Ensure compliance to policy through data analysis and monitoring.
- Create efficiencies and streamline processes through analysis.
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
- Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- 3-year qualification in a Mathematical related BSc, Engineering, CFA, FRM, CQF
Minimum Experience Level
- 1-3 years relevant experience in an analytical environment
Technical / Professional Knowledge
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Quantitative Skills
Behavioural Competencies
- Adaptability
- Applied Learning
- Earning Trust
- Communication
- Stress Tolerance
- Driving for results
- Continuous Improvement
- Technical/Professional Knowledge and Skills
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Job Purpose
- To perform business process analysis in order to develop new ideas using available technology to add efficiency and value add to the Nedbank Group.
Job Responsibilities
- Build research capabilities by collating data from different sources and communicate to all stakeholders.
- Investigate and propose enhancements which will result in improved performance.
- Work under limited supervision in supporting the achievement of project deliverables.
- Takes ownership in ensuring that internal customers expectations are met.
- Keep up to date with the available technologies in the organisation.
- Build and maintain professional relationships with all stakeholders at all levels of the organisations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Create new innovative value by identifying technology opportunities within Nedbank.
- Identify business problems by analysing data and reports from various sources.
- Provide meaningful recommendations; explanations and highlights of concerns or anomalies by analysing and interrogating business processes.
- Ensure compliance by following policies and procedures and data integrity.
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
- Ensure value is maintained by identifying opportunities and potential risk and addressing them.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Maintain documentation regarding various projects, processes and operations.
- Supporting operational financial processes defined under business as usual.
- Maintaining training material, executing training and change management.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- SAP ERP
- 3-6 years experience in Financial Services Environment
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Financial Modelling
Behavioural Competencies
- Applied Learning
- Communication
- Decision Making
- Innovation
- Work Standards
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers
Job Responsibilities
- Produce working quality software that meets the design
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable , maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organisational standards
- Continuous improvement of software
- Provide Maintenance and support of software in environments of accountability
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Provide mentoring for multiple software developers
Critical SKills
- Developing new functionality, support and maintaining existing codebase for multiple systems in HTML5, ASP.Net Core (C#), WebAPI, Azure SQL Server
- Integration into 3rd party API’s
- Maintain Azure infrastructure
- HTML5
- Advanced CSS (Candidates should have experience in LESS/SASS)
- JSON API Integration
- C# .Net and .Net Core Framework
- Azure SQL Server
- MS SQL Server database design, development and in writing Constraints, Indexes, Views, Stored Procedures, Cursors, Triggers and User Defined Functions
- Consuming, building and implementing Web Services, Web API and WCF using SOAP and REST Protocols
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Certificate in relevant language where available
Minimum Experience Level
- 5 - 10 years’ experience in an IT environment
- At least 2 years in a senior role from feeding career streams
- 3-5 years software development
Technical / Professional Knowledge
- IT Data structures
- Application systems
- Agile Development
- System Development Life cycle(SDLC)
Behavioural Competencies
- Managing Work
- Collaborating
- Quality Orientation
- Applied Learning
- Initiating Action
- Technical/Professional Knowledge and Skills
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Job Purpose
- The purpose of this role is to facilitate and support the deployment and sustainability of business transformation programmes and initiatives to enable strategic business outcomes.
Job Responsibilities
- Build partnerships with leaders and help foster trust and collaboration in teams.
- Understand business objectives and support leaders in driving key business outcomes in relation to strategic intent and focus.
- Drive the implementation of methodology and key tools to support or enable programmes or initiatives.
- Plan activities and drive execution to support overall programme or initiative deployment.
- Tailor programme-specific content in partnership with leaders where cascading information to teams is required.
- Assess programme- or project-specific performance outcomes by analysing results to draw insights.
- Assist leaders to design action plans to address gaps specific to programme outcomes.
- Assist leaders to create an environment where teams are motivated and engaged.
- Assist leaders to create an environment where teams are encouraged to share knowledge, generate ideas, and solve problems.
- Enable and support leaders to coach teams when gaps are identified during programme- or project implementation.
- Support the sustainability of programmes or initiatives and enable continuous improvement.
Formal Qualification
- Essential: Matric / Grade 12 / National Senior Certificate
- Diploma in Business Administration / Business-related Qualification
- Preferred: Leadership/Management Development Certificate / Diploma
Experience Level
Technical Competencies
- Change management principles proficiency
- Stakeholder management proficiency
- Project management principles proficiency
- Problem-solving proficiency
- Business and report writing skills
- Business terms and definitions proficiency
- Relevant software and systems proficiency (especially Microsoft PowerPoint, Word, Excel, Teams and SharePoint).
- Relevant regulatory knowledge
- Governance, risk and controls proficiency
Behavioural Competencies
- Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
- Interpersonal: Leadership efficacy, earning trust and influencing, managing conflict, facilitating change, building networks, leveraging collaboration and diversity, and contributing to build a high performance culture.
- Personal: Emotional intelligence, adaptability and affinity to lifelong learning.
- Nedbank values: Embracing and role modelling Nedbank’s values of integrity and respect and being people-centred, client-driven and accountable.
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Job Purpose
- To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking. Provide leadership across multiple initiatives guiding engineering lead practitioners to achieve product / programme alignment.
Job Responsibilities
- Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
- Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
- Collaborate and communicate and obtain buy-in from key stakeholders.
- Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
- Flesh out designs and contribute to functional and non-functional requirements.
- Assist software designers with lower level designs.
- Troubleshoot issues relating to technical delivery.
- Design with a holistic, robust and sustainable mindset.
- Apply a product management mindset (long term thinking).
- Mentor and coach software engineering practitioners.
- Keep abreast of the technical landscape on how it fits together.
- Understand constraints and risk and make the necessary trade-offs.
- Influence and negotiate with key stakeholders.
- Craft the end to end solution taking into consideration: people, technology, systems and data.
- Future proof end to end solutions as far as possible within the organisation constraints.
- Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
- Grow the engineering lead practice through contributing to the engineering lead chapter.
- Drive organisational alignment across areas of accountability
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
Preferred Qualification
- BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)
Preferred Certifications
- Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent
Minimum Experience Level
- 8 years in Architect role.
- Management and integration of tooling related to DevOps practices in a cloud environment
- Multiple operating systems: Application programmes, Operating systems, IT infrastructure and System Analysis
Technical / Professional Knowledge
- IT Architecture
- IT Concepts
- Systems Analysis and design
Behavioural Competencies
- Technical/Professional Knowledge and Skills
- Decision Making
- Collaborating
- Innovation
- Influencing
- Managing Work
- Continuous Learning
- Coaching
go to method of application »
Job Purpose
- To support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.
Job Responsibilities
- Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
- Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
- Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
- Support business units by providing consulting services that delivers data and information relevant to their business.
- Contribute to internal/external information sharing sessions by attending formal and informal meetings.
- Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
- Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
- Utilize resources by adhering to standards, policies and procedures.
- Align and continuously improve set processes by identifying innovation opportunities.
- Identify and mitigate risk by executing within governance.
- Resolve incidents by logging and tracking through correct channels.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 8 years relevant experience of which 3-5 years experience is in a data management /business role
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Information Technology or Business Management, Mathematical/Statistics
Essential Certifications
- Power BI
- SQL
- Data Management (DAMA) certificate
- Certification/ formal training in relevant technology
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
- The Media Performance Manager is responsible for the co-ordination, monitoring and tracking of media initiatives and determine success criteria. They are experts in the campaign lifecycle, taking responsibility for owning overall campaign plans, cross-channel budget allocation, in-flight cross- channel optimization and reporting, as well as post campaign analysis. Ability to present campaign proposals, evaluate campaign performance and oversee budgets for optimal Marketing value vs spend.
Job Responsibilities
Media performance management initiatives
- Research and evaluate market data related to media and campaigns
- Understand and use media monitoring tools
- Identify target audiences and analyse their behaviour, characteristics, and routines
- Monitor media trends of all outlets including digital and non-digital channels
- Assess the success of media advertising plans and campaigns
- Perform optimization initiatives and provide insight/reporting from the analysis of information and develop strategies and recommendations to support Nedbank brand, mission and BAU objectives
- Stay abreast of trends and best practice in media industry
- Work with cross functional squads as a Traveler expert
Mission and squad delivery
- Executes the tasks in the marketing backlog with support from other team members
- Participates and contributes to all the agile ceremonies in a sprint cycle
Chapter contribution
- Participate in the development of the media chapter initiatives
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- Total number of years of experience:3-6 Years
- Management experience as part of the above years: No experience required
- Type of experience: Expertise in Marketing media, data, analytics, and research
Technical / Professional Knowledge
- Research and development
- Agile Way of Working
- Data and analytics
- Campaign evaluation metrics
- Project Management
- Communication and interpersonal skills
- Creativity and Innovation
- Stakeholder management
- Business Acumen
- Media tools and relevant publisher and partner models
Behavioural Competencies
- Building Customer Relationships
- Driving for Results
- Customer Focus
- Planning and Organizing
- Initiating Action
- Hyper-Collaboration
- Communicating in the Digital Age
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Must have completed a Higher Certificate in Banking Services - NQF5
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have foreign exchange experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Method of Application
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