Open Positions at Mustek Limited

Job Purpose:

• Assist in the verification and loading of rebates on Studio when requested by Product Managers. Assist with the administration of FEC adjustments to inventory. Assist with the administration of ad hoc duties.

Responsibilities:

Costing Administration

• Ensure that rebate sheets are accurately completed, and that all supporting documentation are attached.
• Load rebates on Studio using the information provided on the rebate sheets Escalate any variances Checking that all Rebate Workbooks are kept up to date. Perform monthly reconciliations on rebate accounts.
• Processing of FEC costing sheets Drawing weekly or monthly reports as required.
• Checking Vendor purchase orders against Mustek PO’s. Managing of open orders on vendors. Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Keep ETAs of incoming stock updated on the system by checking back-order reports and with vendors.
• Capturing of rebate’s, settlements, and credit notes on Mustek’s system.
• Capturing data in Excel spreadsheets as required on the above.
• Track and monitor rebates on supplier rebate system.
• Handling all verifications and cross checks to complete all rebate programme procedures timeously.
• Assisting when Product Manager is away, provide back up support to both vendor and sales.

Qualification and Experience:

• Matric
• BCom degree, Accountancy Third year Level
• 6 - 12 months relevant experience

Skills and Knowledge:

• Microsoft Office, Excel especially
• ICT industry knowledge
• Verbal and non-verbal persuasion techniques and communication
• Knowledge of import and costing methodology
• Good computer literacy in Microsoft Office applications especially Excel
• Adequate finance skills
• Strong administrative skills
• Good written and verbal communication skills
• Good telephone etiquette
• Problem Solving Skills
• Analytical Thinking Ability
• Strong People Skills

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Job Purpose:

• To assist the Huawei Enterprise Team in growing business and opportunities by e.g., designing solutions based on the clients’ requirements, assisting with the tender processes and providing support (internal and external) to Huawei Enterprise customers, etc.

Responsibilities:

Product Specialist Service

• To assist the Huawei Enterprise Team in growing the run–rate business on the Huawei Enterprise Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

 Customer Satisfaction

• Maintaining partner relationships and delivering the best customer service.
• Handling queries relating to Huawei Enterprise Products.
• Refreshing and following up old quotes (part of courtesy calls).
• Courtesy calls to customers.
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
• Promote Huawei specials and product to customers.
• Weekly/Daily Customer facing visits feedback to be provided.
• Providing support (internal and external) to Huawei Enterprise Customers.

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years' experience within distribution channel and equivalent vendor specific

Skills and Knowledge:

• Project Management
• Marketing principles
• Customer service
• Internal process and procedure/policy
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills
• Numerical skills
• Information processing skills
• Relationship building skills
• Influencing/persuasion skills
• Negotiation skills
• Organisational skills
• Delegation skills
• Presentation/public speaking
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills

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Job Purpose:

• The Logistical Administrator in the Huawei department is primarily responsible for general logistics, order placing/controlling with Huawei until arrival at Mustek and administrative support to the team.

Responsibilities:
Logistics Support

• Efficiently and accurately place all orders on Huawei/Mustek systems.
• Track all ETA’s.
• Compile daily reports on ETA’s to send to brand team.
• Load Back orders on Epicor.
• Communicate with Huawei supply chain to manage project time/ETA.
• Interact with importers.
• Communicate/work with warehouse to push stock in/out.
• Compile daily reports on deliveries, returns, collections and bulk schedules.
• Assist sales staff with enquiries regarding progress on orders.
• Provide general administrative support.

Qualifications and Experience:

• Matric
• 2 years’ clerical/dispatch experience. Knowledge of Inco-terms/Duties etc.
• Logistics qualification preferred
• Supply chain industry related skills
• Knowledge of Huawei related product preferred
• Must be fluent in Mandrin

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Financial process and calculations knowledge
• Good computer literacy in Microsoft applications especially Excel
• Good administrative skills
• Good written and verbal communication skills
• Ability to operate the necessary tools and equipment
• Ability to establish and maintain effective working relationships
• Good record keeping skills

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Job Purpose:

• To provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc. The person will be responsible for selling products, training and supporting the sales team and resellers with enquires, quotations and availability of stock. Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as and existing customers. To assist the Product Manager with daily operations of the division. This will include all duties that the Product Manager deems fit to delegate.

Responsibilities:

Product Management Support

• Help with day to day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management.
• Manage and order stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Creating new product codes and managing consistent code structure.
• Assistance with compiling and distribution of pricelists; update pricelists and system information.
• Checking for errors on the pricelists before sending.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making.

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.        
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.    
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.
• Brand specific and dependent on maturity of assistant.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.
• Stock Management
• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Keep the lab updated on outstanding and required stock.
• Build and maintain relationships with local suppliers.
• Keep track of stock and place the correct orders as and when necessary.
• Negotiate pricing with local suppliers.
• Prevent unnecessary costs as far as possible.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.  
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualification and Experience:

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level

Skills and Knowledge:

• Sales and marketing principles and procedures
• Microsoft Office, Excel especially
• ICT and Networking industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills