Open Positions at Liberty Group South Africa

Purpose

• To create infrastructure solutions designs focusing on the AWS Cloud  domains including IaaS, PaaS, compute, storage, databases and automation services. These infrastructure (technology) solution designs must address the business and IT requirements of the organisation in line with the well-architected principles and IT strategy thereby maximizing the strategic use of Liberty’s IT investment.
• This is an opportunity for someone with extensive experience in the AWS Cloud  domain who is either working in the solutions design/architecture space or an experienced engineer who wishes to become an AWS  solutions designer/architect.

Key Responsibilities

• To determine the current state and design the “to be” infrastructure solutions for business and IT projects with a focus on the AWS domains and including Cloud security, HA/DR, BACKUPS, business continuity and incident management.
• To evaluate and select appropriate cloud services where existing technologies are unable to fulfil the business or IT requirements or where technologies are reaching end-of-life/support.
• To determine the costs associated with the proposed solutions designs
• To produce clear and concise technical documentation which is in line with the solutions design standards and are comprehensible by all relevant stakeholders. This includes capturing of the designs in the iServer design repository and producing the build docs.
• To obtain approval for the solutions from business and IT stakeholders and Design Authority.
• To work collaboratively with other areas within Liberty's Enterprise- and Solution Architecture, Infrastructure Solution Design and IT Operations/Security teams to ensure that all solutions are complete, operable, conform to business processes and meet the business needs with the agreed quality of service.
• Design of the Liberty AWS platform (landing zone) - Control Tower.

Additional Key Responsibilities

• To participate in proof of concepts for new technologies or extensions to existing technologies
• To verify that the implementation complies with the solution design
• To stay abreast of new technologies that will benefit Liberty especially in the security and network security domains by conducting research, engaging with vendors and attending training/conferences and presentations
• To demonstrate technology innovation and/or exploitation of the existing Liberty stack
• To provide SME consultation to support business and the i&o division
• Design and maintenance of the Liberty AWS platform (landing zone) - Control Tower
• Build and maintain CloudFormation scripts
• Apply the CloudFormation scripts via CI/CD pipelines
• Leading SAFe demos, retrospectives and sprint planning on Azure DevOps

Minimum Experience

• 3 - 5 years experience in a similar environment, 2 years AWS experience,  of which 1 -2 years at a junior specialist level.
• Experienced in API development (specifically JSON/YAML).
• Understanding of API development (specifically JSON/YAML)
• In-depth understanding of cloud networking- and security layers
• Understanding of CloudFormation scripts and CI/CD pipelines
• In-depth understanding of AWS cloud licencing, billing and administration
• In-depth understanding of cloud networking- and security layers (E.g. being able to script the deployment of a component or a service with the necessarily network- and security requirements

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.

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Purpose

• Responsible for leading and continuously improving The IT Service Management capability looking after an information technology functional operating model and framework in a broadly defined group functional strategy; enabling horizontal alignment, implementation, and adoption.

Key Responsibilities

• Engages in problem solving sessions with team leads on how to develop long-term strategies and roadmaps which are congruent with the Agile approach.
• Maintain information on the resolution of major incidents and ensures this is communicated to all stakeholders.
• Develops relationships with customers at the highest level to identify potential areas of mutual commercial interest for future development.
• Be the escalation point for the Service Desk around incidents to ensure that high impact incidents are proactively managed as they occur.
• Drive, Execute, Own and Manage the Incident Management Process by facilitating the recovery of all Sev1/Sev2/3 incidents.
• Proactively manage incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate.
• Providing correct communication and reporting to key stakeholders.
• Need to drive satisfactory resolution with the resources from IT support groups and Business by owning the incident lifecycle to ensure that IT SLA’s to Business are met.

Additional Key Responsibilities

• Understand the impact of incidents on SLA targets, allowing prioritization and direction to intervene when the process breaks down.
• Manage Crisis Meetings to ensure that Incidents are resolved within the agreed SLA’s.
• Identifying underlying causes of incidents and preventing recurrences.
• Developing workarounds or other solutions to incidents.
• Submitting change requests to Change Enablement as required to eliminate known problems.
• Assist to schedules awareness sessions to educate the Service Desk/Technical teams about the importance of incident logging and resolving incidents.
• Manage escalation for Incidents during and after business hours when required.
• Attend Change Management and Steering Committee meetings.
• Coordinate Problem Management task team and Post Review Board (PRB) meeting.

Minimum Experience

• 5 - 8 years experience in IT Incident and Problem management or a similar environment, of which 2 - 3 years at specialist level.

Minimum Qualifications

• Matriculation Certificate.
• National Certificate in Information Technology - Technical Support - Level 4.
• IT Service Management Certification (ITIL4) will be an added advantage.
• Governance framework certification (Cobit) will be an advantage.
• Bachelor's Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences advantageous.

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Purpose

• To deliver administrative and secretarial support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Organise and arrange the logistical arrangements of meetings in an effective and efficient manner according to predefined standards.
• Process bookings, reservations and related tasks timely and accurately in order to ensure effective travel arrangements.
• Treat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.
• Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Assist in the management of diaries and calendars effectively and efficiently in alignment with performance objectives.
• Perform secretarial duties effectively and efficiently in alignment with performance objectives.
• Support new business transactions by providing administrative support services in order to reach sales targets.
• Sort, read and annotate incoming mail and documents and attach appropriate files to facilitate necessary action.
• Maintain filing and record management system and other office flow procedures according to set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.